Estelar Cartagena de Indias Hotel y Centro de Convenciones Reviews

The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected

The hotel was very excellent. The staff was great, esepcially Jorge in the reception area. We stronglu recomend the hotel

Breakfast is Hopeless, and show it as or make it look like free breakfast, asians cannot eat, the hotel is good, service is okay, location is amazing, i will recommend

The service and attention was great! Really liked the breakfast and location. Would recommend

I loved the attention of the staff and would return a thousand times.

Excellent service, very well attended, its staff is well prepared for guest service. Clean room. It offers a beach 50 meters away but currently there is no beach. They are under construction, so you must travel more than 500 meters to have access to one. The prices of minibar products are very high. I rate it overall 4.5/5

The room is clean and tidy, and the Caribbean sea view is superb! But the beach is under construction, which is equivalent to no beach, which is the only regret of this hotel at present