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My wife and I booked the Nikko Station Hotel II for April 13 - 15 as a non refundable reservation. This week, the US State Dept issued a Level 4 warning for all US citizens to avoid international travel due to the COVID-19 pandemic. In spite of their normal policy, the Nikko Station Hotel II made an exception due to the COVID-19 pandemic and issued a full refund. We will reschedule our trip to Japan after the pandemic passes and WILL DEFINITELY rebook at the Nikko Station Hotel II, as they have shown excellent customer service in a difficult time!

The service and courtesy at the hotel were great. This time I was traveling by myself. When I arrived at the hotel gate, a staff member showed me the parking direction. Then another staff member came up to me and asked me my name. After I unloaded my luggage, I parked my car. Give it to the first clerk. When checking in at the front desk, the explanation is very clear. Please note that it is always a suburban hot spring hotel and the staff has limited English. After checking in, there is a welcome drink + snack in the lobby. Unexpectedly, there is also ice cream. After that, you can enjoy the hot spring bath. After the bath, you have dinner just in time. This is a buffet style. It may be the crab season. Crab tempura, crab ax pot rice, and crab sushi rice are very fresh and sweet. After dinner, there will be a show at the hotel. I’m not sure if it will be on Sunday first. The breakfast buffet is relatively ordinary, just normal.

3 types of free reservable bath for enjoying the seasons, enjoy Takagari cuisine around the hearth

Just enjoyed an exceptional first stay at FUFU Nikko with my sister and mum. The service from arrival to departure was wonderful - attentive, considerate and diligent. No request was too much trouble even after I inexplicably mixed up my reservation dates! The rooms were beautifully and simply decorated with every modern convenience you could want during a short stay. Large windows facing out to the forest provides ample natural light, a scenic backdrop and a degree of privacy. Rooms were spacious, inclusive of a living room and provided ample space for the three of us. Each guest receives lounge wear, which you can wear around the hotel, including in the restaurant, outdoor and indoor slippers, night shirt and bath robes. If you need more of something whilst in your room or want fresh items including of the clothing provided, no problem, you can call reception and it will be deposited in a convenient two-way deposit box. This is an excellent feature allowing you to access it from your room without having to open the door and can be collected when convenient. The in-room onsen (private hot spring bath) was beautiful and exactly what we hoped for. It is maintained at a temperature of 42 degrees (and can be cooled) ready to enjoy day or night. The times for pre-booked breakfast and dinner are agreed and provided on handwritten on cards at check in for easy reference. Food and drink options were brilliant. Dinner options were seven course menus and you can choose between Teppanyaki and traditional Japanese. Breakfast was five courses and you can choose between Japanese and “Western”. Breakfast and dinners are served in private dining rooms so you able to enjoy peacefully with just your guests. My sister has several dietary requirements and they took great care in understanding these and preparing delicious alternatives for her. Lunch is not provided and the in-dining room menu is limited, so if you are not going into town during the day where there are lots of food options, we would recommend packing some snacks. However breakfast and dinner are so filling! In addition you can be served a selection of free drinks from 16:30-19:30 each night including premium options. We enjoyed the glasses of champagne by the lounge fire before dinner each night. All in all, I would urge anyone considering to go ahead and book. You will not be disappointed. We plan to go back!

Arrived at Hotel and parked the rental car in the car park for free. Staff were very efficient and check in was very quick. Japan is still very Covid conscious and masks are worn everywhere. We were advised that there were were facilities for making Tea/ coffee in the room and that we should take any provisions required (for free) from the table arranged in the lobby i.e. tea / coffee / toothbrushes..etc. Room was lovely and spacious with a comfortable bed and lovely en-suite- lovely deep bath (shower fixings would be low for taller individuals). They had an evening bar and Onsen (natural hot water spring separate for males and females). They had a restaurant that provided an extensive buffet menu for breakfast - very tasty, and they had a select menu for the evenings and what we tried was very tasty also. The staff in the Hotel and restaurant were most friendly and encouraged me when I attempted some Japanese words. A very lovely start to our holiday in Japan - Thank you for your hospitality, we would happily stay here again

What a remarkable experience! The inability to find words speaks volumes. Everything was flawless, meeting high Western standards. Additionally, we inadvertently left a sweater in the room as we continued to Tokyo. Upon contacting the hotel, the staff were immensely helpful in resolving the issue. They efficiently arranged for the sweater to be delivered to Tokyo, saving us considerable effort and allowing us to continue our journey peacefully. The service was exceptional, especially considering that the responsibility was entirely ours. Absolutely outstanding service..

The Kinugawa Golden Valley Hotel includes breakfast and dinner. It is very cost-effective. I like the grapefruit wine here. The environment is also very elegant. The whole service is convenient, the transportation is convenient, and the friend introduces it.

I was thinking about going to a shop that didn't come out on the net at dinner, but when I happened to stop at the front desk, the front desk checked the store. I arranged it. I was very sorry for the store almost in the rental condition, but it was a very delicious dish and became a memory of a good trip. I think there is no problem with the bath and the person who likes the large bath. The breakfast was also enough. The futon was a type to arrange it by itself, but I think it suppresses the accommodation fee for that minute, so there was no particular dissatisfaction. I would like to use it when I visit Nikko again.

＊ Please confirm with the hotel in advance through customer service whether dinner is provided. If you don't have to buy it yourself, it is very important! The hotel is located in the scenic area (next to Zhongchan Temple Lake), there are no shops nearby, and it takes about 1 hour to take a bus from Tobu Nikko Station to Marushan (バス). This stay was about 5:30 pm, after confirming to the counter, no dinner was provided, no food was bought on the way, so I had to buy the vending machine provided in the hotel, Nissin curry cup noodles (400 ), Asahi / beer 330ml (300 ), very expensive. Make sure to buy meals and drinks at the station or convenience store, otherwise you can only buy expensive vending machines. ＊ When checking in, there will be an additional winter fuel fee (500/person), bath fee (150/person), and breakfast (2200/person). The room is Japanese-style tatami, the space is very spacious and comfortable, but the tatami floor is not cleaned with a vacuum cleaner, and the whole body will be wood chips when lying down, not very good. The bath has only two indoor pools, hot and warm, but the body is not hot to 40 degrees, the pool is not very big, about 3-4 people can soak at the same time, but it is great to have a bath in the deep mountains. The traffic is not very convenient, only by bus, about 2 kilometers from the nearest city, about 25 minutes walk. Breakfast is a Western-style platter, bread, corn soup, quite exquisite, but the portion is not much. Suitable for many people and hope that the space is large, you can eat your own food, drink and chat.

With a stay at this apartment in Nikko, you'll be within a 15-minute drive of Toshogu Shrine and Tobu World Square. This apartment is 17 mi (27.3 km) from Lake Chūzenji and 0.4 mi (0.6 km) from Nikko City Office. Free self parking is available onsite. Make yourself comfortable in this apartment, featuring a kitchenette with a refrigerator and a stovetop. A flat-screen television and a DVD player are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include a desk and a microwave.