Ice Dream Fantasy Hotel (Hengdian Film and Television City Pedestrian Street) Reviews
Ice Dream Fantasy Hotel (Hengdian Film and Television City Pedestrian Street)
Building 1, Nanjiang Yihao, No.2 South Wansheng Street, Dongyang, Zhejiang, 322118, ChinaView Hotel Details
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Ice Dream Fantasy Hotel (Hengdian Film and Television City Pedestrian Street) Guest Reviews
4.6/5
Very Good
1251 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1251)
Positive reviews(1197)
Reviews with photos/video(155)
Large rooms(115)
Friendly front desk staff(71)
Near shopping area(65)
Easy to get around(58)
Convenient for shopping(53)
Convenient parking(45)
Stayed multiple times(15)
Many dining options(5)
Negative reviews(54)
Riona Sng
Fantasy Theme Room
Stayed in Feb 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Mar 15, 2024
Bathtub was really pretty.. room was really huge... Allowed late check out till latest 2pm. Staffs were really helpful and nice.
Response from Property: 感謝親的點評,親的好評是對小冰最大的鼓勵,小冰家位於橫店鎮中心,地理位置優越,交通方便,離景區只有三到五公里之遠,樓下就是小吃一條街,各色各樣的小吃。離步行街也只有兩百米之遠,超方便的。小冰的房間絕對是物有所值,歡迎親的下次光臨
Mayvind Darkenwood
Fantasy Theme Room
Stayed in Aug 2024
Solo travellers
4 reviews
4.5/5
Great
Posted on Oct 9, 2024
Great Location close to everything.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並給予好評!您的滿意就是對我們最好的肯定與激勵,我們酒店致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Hwee Hoon
Dream Theme Room
Stayed in Jun 2024
Family
14 reviews
4.5/5
Great
Posted on Jul 19, 2024
Nice room, very good location and great stay 👍
Response from Property: 親愛的賓客,您好,感謝您對小冰的評價,酒店是有免費停車的,非常感謝親對我們服務的認可,讓客人住的舒心放心是我們的宗旨。本店位於橫店鎮鎮中心,交通便利,對您的出行有很大的幫助呦。再次感謝您入住橫店冰之夢奇幻主題酒店,酒店人員竭誠歡您的下次入住,十分期待與您的下次相遇
Peter B
Dream Theme Room
Stayed in Aug 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Sep 13, 2024
The nicest view over Hengdian.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並給予好評!您的滿意就是對我們最好的肯定與激勵,我們酒店致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
MelikOFF
Fantasy Theme Room
Stayed in Jul 2024
Business travellers
24 reviews
3.2/5
Posted on Sep 1, 2024
It’s ok
Response from Property: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Anonymous User
City-view Queen Room
Stayed in Apr 2024
Travel with friends
14 reviews
4.0/5
Very Good
Posted on May 12, 2024
The room is broken and you may feel silently, silently, Oh Mo 🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫🤫
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying in our hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing. The hotel will continue to strengthen the service attitude of the service staff and strive to provide every guest with better service. We sincerely welcome you to visit again!
Junshengwoweisheng,woshengjunyilao
City-view Queen Room
Stayed in Apr 2024
Couples
22 reviews
5.0/5
Outstanding
Posted on May 7, 2024
The room is nice and big, and the location is great. It's next to the pedestrian street, there are a lot of delicious food, and the night market is crowded! It's very close to the scenic spots, and the lady is very nice!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Guest User
River-view Twin Room
Stayed in Mar 2024
Other
72 reviews
4.5/5
Great
Posted on Apr 15, 2024
The hotel is in a good location. There are three or four hotels on the first floor of a building. The room is very big. The double-windowed large bay window and the desk cabinets in the room are very high-end. You can see that it was decorated with real money. It is clean and tidy, and the linens are clean. There is a large parking lot outside the hotel. Because it is shared by several hotels, the parking space is a little tight, but fortunately you can park at any time. Everything is good, but it’s a pity that the sewer in the bathroom smells bad. I tried everything, but still couldn’t stop the stench that comes out at any time. I wanted to stay a few more days and visit all the attractions in Hengdian, but the stench made me unable to stay for a moment and hurriedly fled. Warm reminder: Hotel owners, please deal with it quickly, not for anything else, just so that you can make more money
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying in our hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing. The hotel will continue to strengthen the service attitude of the service staff and strive to provide every guest with better service. We sincerely welcome you to visit again!
Guest User
City-view Queen Room
Stayed in Feb 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Mar 27, 2024
The room is very large and spacious, comfortable and bright, the front desk service attitude is good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Guest User
City-view Queen Room
Stayed in Feb 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Mar 22, 2024
It is close to the scenic spot and only takes 5 minutes to drive there. The surrounding facilities of the hotel are complete, with commercial pedestrian streets and snack streets.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Guest User
Fantasy Theme Room
Stayed in Feb 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Mar 22, 2024
The price-performance ratio is very high. The configuration is very good at this price. It is better than expected. The location is very good in the center of Hengdian. The front desk service is also very enthusiastic. If there is any problem, they will help solve it as soon as possible. It is very suitable for travel
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Guest User
Fantasy Theme Room
Stayed in Jan 2024
Family
1 reviews
2.5/5
Posted on Feb 18, 2024
Booked 2 rooms. One of them was not very clean. The cups were very dirty and covered with dust. Because we were in a hurry to go out, we didn't pack our luggage. We thought it would be okay to come back and change rooms before check-out. As a result, we missed the check-out time and had to extend the stay for another night. What was worse was that there was no hot water. There was no hot water. The front desk lady said that we would have to wait for half an hour. We waited from the evening until we checked out the next day and there was no hot water for washing and bathing. The waiter said that it would be available after a while, and then he said that he didn't know. Alas, I spent almost 900 yuan and had a very uncomfortable stay experience.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying in our hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing. The hotel will continue to strengthen the service attitude of the service staff and strive to provide every guest with better service. We sincerely welcome you to visit again!
Guest User
River-view Twin Room
Stayed in Jan 2024
Family
2 reviews
1.5/5
Posted on Feb 16, 2024
It was dirty and smelly. First of all, several hotel front desks were crowded together and the elevator entrance was dirty and messy. It was an apartment-turned-hotel. The floor was okay, but there was a smell when I entered the room. After I put my things and went out to play, I told the front desk that the room smelled. They took care of it. After playing late, there was still a lingering odor when they returned to the room. It was the odor coming from the sewer pipes in the bathroom. The price of 680 yuan was not cheap. The environment was really awesome, and the quilt cover was still torn. Yes, those who have traveled in the past should consider other hotels. I really don’t recommend this one. It’s too smelly.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying in our hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing. The hotel will continue to strengthen the service attitude of the service staff and strive to provide every guest with better service. We sincerely welcome you to visit again!
Anonymous User
City-view Queen Room
Stayed in Jan 2024
Family
3 reviews
1.0/5
Posted on Feb 19, 2024
The water was cut off when I was taking a shower. I caught a cold. I called three times and it took more than 10 to 20 minutes for someone to come and fix the water meter box. The room is not worth the price and is dirty and messy.
Original TextTranslated by Google
6/8
Response from Property: Dear customer, thank you very much for choosing and staying in our hotel. We are very sorry that we did not take good care of you during your stay. Please forgive us. When you raise a question, our staff will handle and solve it as soon as possible. Due to the holiday peak, there are many guests taking the elevator and our floor is high, which delayed a little time, but it was indeed solved within 10 minutes. The hotel also sincerely apologized to you afterwards. I am sorry that you did not have a pleasant stay experience. We will also strengthen management. I hope you can give us a chance to apologize next time you come to Hengdian. I wish you a happy life! !
Guest User
City-view Queen Room
Stayed in Jan 2024
Couples
2 reviews
2.0/5
Posted on Feb 15, 2024
The room that costs nearly 900 yuan a night feels worse than the one that costs 100 yuan a night. Although it is the peak season of Spring Festival, the price is not worth it. The environment is very ordinary, the bathroom has a strong odor, the floor is covered with perennial stains, and the water capacity of the storage water heater is not enough for two people to take a shower... This is the worst hotel I have ever stayed in. The rating on Ctrip is 4.7. Are you sure it is a real evaluation by guests?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying in our hotel and giving us your valuable suggestions. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments for follow-up processing. The hotel will continue to strengthen the service attitude of the service staff and strive to provide every guest with better service. We sincerely welcome you to visit again!