Jumeirah, Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Bulgari Resort, Dubai Guest Reviews
4.5/5
Great
50 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.3
Cleanliness4.5
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All reviews(50)
Positive reviews(45)
Reviews with photos/video(22)
Friendly owner(16)
Awesome stay(15)
Delicious breakfast(9)
Loved the view(5)
Awesome amenities(5)
Negative reviews(5)
Luqi
Superior Two Queen Room
Stayed in Apr 2024
Solo travellers
140 reviews
1.0/5
Posted on May 21, 2024
I went downstairs to have tea at 2 pm, and when I returned to my room at 4 pm, I discovered that my wallet had been tampered with and about 6000 RMB was missing. When I approached the front desk to ask for access to the surveillance footage, they ignored my request. It is truly bizarre that there are thieves at the Bvlgari Hotel.
What's even more bizarre is that after I reported the incident to the police and they came to my room, they just walked around, ate the chocolates in the room, and then left without offering any help.
The hotel refuses to provide access to the surveillance footage or any investigative assistance. Paying 7000 RMB for one night at a hotel and experiencing such treatment is absolutely disgusting.
Furthermore, the hotel is infested with various cockroaches and ants. It's just too terrible.
Guest User
Premium Queen Room
Stayed in Aug 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
The experience was great. The hotel is very big. The room we booked can see the beach and the sunrise. The breakfast provided by the hotel is also very good.
The housekeeper Harry is also very nice, very patient and a very interesting person.
I will stay here again if I have the chance😄
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Response from Property: Dear Guest User, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
_jiefengshenggenwohua
Superior King Room
Stayed in Aug 2024
Couples
14 reviews
5.0/5
Outstanding
Posted on Sep 21, 2024
I happily spent my 29th birthday at the Bulgari Hotel and Resort in Dubai. The hotel provided welcome juice when I checked in. After entering the room, I found that the hotel had prepared a small birthday cake and a banner with HAPPY BIRTHDAY, and two blessing stickers written in Chinese and English. When I went to the beach and swimming pool, the waiter also brought coconuts and water, which was very considerate in Dubai in the summer. The breakfast selection was rich and delicious. When I checked out, I was given some small gifts, which made us flattered. The Bulgari Hotel is a luxurious, warm and considerate hotel. I will go there again next time I have the chance.
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whatsonzhang
Superior King Room
Stayed in Jun 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Jul 16, 2024
Bvlgari Resort Dubai
Attentive service and great value for money [Coffee]
The service of Bvlgari Resort Dubai is really great. My wife and I came here this time to celebrate our five-year wedding anniversary and my and my child's birthday. Although the child did not come to the hotel, a complete set of children's toiletries, including bathrobes, drawing toys and toys, was prepared for my child. It was very thoughtful.
They also prepared three cakes for us, two birthday cakes and one holiday cake. Thank you so much. There is also an outdoor swimming pool for children behind the Bvlgari Resort, and a room dedicated to children. There are different time periods and different entertainment activities every day. There is a special little sister to accompany the children to play, which is great.
The big coconut and three bottles of water outside, as well as Evian's hydrating spray, are all free, which is really great. In particular, there are two saunas and a bath whose name I don't know in the aisle of the swimming pool. You can ask the service staff to open the spray for you. It's really great. I have never enjoyed such a comfortable feeling. Foreigners are really good at playing. Overall, it is worth the money. I will continue to bring my children here for vacation next year. It only takes one day and you will feel relaxed all year round.
And I also experienced kayaking here, which is really meaningful. Everything is free. I enjoyed many services in the hotel for the first time. Not only the dog blood in front of me, but also poetry and the distance. No matter how busy you are, you have to take a break.
Another thing is that my wife and I went to the Italian restaurant next to the Bulgari Hotel, which is a two-star Michelin restaurant. The experience was also very good. Two dishes cost more than 1,000 yuan.
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6/20
Guest User
Premium Standard Room
Stayed in Jul 2024
Solo travellers
19 reviews
5.0/5
Outstanding
Posted on Sep 2, 2024
The hotel's service and environment are super good, especially Miss March, who is very considerate and will enthusiastically solve any problems that arise, making people feel at ease.
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Guest User
Superior King Room
Stayed in Jul 2024
Couples
20 reviews
5.0/5
Outstanding
Posted on Aug 13, 2024
I came to Bvlgari this time for my honeymoon.
It's really great, everything is beautiful
Everyone on the staff has a great attitude
Very warm and kind
From check-in to check-out, a sense of ritual
I want to come again 100 times
The hotel is really sincere
The breakfast is super delicious, there are so many things and it’s rich
Thank you Bvlgari Hotel
Made our honeymoon so perfect
We will come again
I will definitely stay here again next time
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Tianran
Superior Two Queen Room
Stayed in Aug 2024
Family
1 reviews
0.5/5
Posted on Oct 5, 2024
Very bad!!! We left the hotel on the 1st. We forgot to take my daughter's two chinchilla dolls because we had already left for Abu Dhabi. We called the hotel to help find them. We called twice and said we had to wait for a reply, but we didn't get a reply. They ignored us. We returned to Dubai on the 5th today and immediately went to the hotel to ask. Of course, we didn't find them after so many days. The hotel's feedback mechanism is too poor. There was no reply for three or four days. Would it be easier to find them if we looked for them immediately? When we asked at the hotel, they also acted as if the two dolls were not important. My daughter has been with her since she was a child. They are very important to her, otherwise they wouldn't call and go to the hotel to ask. They suspected that we didn't call (showed them the call records) and said that my domestic phone number couldn't be dialed. It's all nonsense. The phone and email address were registered when we checked in, but they said they couldn't be dialed at this time. Also, the hotel facilities say that there is snorkeling, but there is none at all. Don't be fooled. They say that you have to go to Four Seasons to have it. Don't write about it. Staying in Bulgari and going to Four Seasons facilities is really rare. I thought it was available at that time, so I booked this hotel. The beach is very small and the breakfast is very average. It's not that the utensils are beautiful, but everything is delicious. Don’t be misled by Xiaohongshu, it’s full of advertisements.
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Guest User
Superior Two Queen Room
Stayed in Jul 2024
Couples
11 reviews
4.8/5
Amazing
Posted on Aug 21, 2024
This is my second time staying at Bulgari Dubai. It is very quiet. I encountered some minor problems this year. At first, the room card could not be swiped. Later, I changed the room and the escape door had a minor problem, but they were all solved. A Chinese girl in charge of the Asia-Pacific region came to the room to apologize, gave gifts, and arranged a free spa and an Italian seafood dinner worth 2,000 dirhams. The service was really good. Today, after changing from Bulgari to Royal Atria, it is hard to describe.
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foxxtl
Superior King Room
Stayed in Jan 2024
Family
20 reviews
2.7/5
Posted on Feb 19, 2024
As much as I expected, I was disappointed. It was not as good as the online reviews said, and there were not so many gifts. Not to mention the service, the front desk had no sense of service at all.
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6/7
Response from Property: Dear foxxtl, Thank you for taking the time to provide us with feedback about your experience with us.Providing the highest level of hospitality is our number one priority and, we sincerely apologize for falling short of meeting your expectations. Your feedback is important to us, and we regret to hear that the experience did not align with the positive online reviews you had encountered. We take your comments seriously and will investigate the issues you've raised, particularly regarding the perceived lack of gifts and the service at the front desk. We would also love to receive further feedback in order to best enhance our services for your next visit. It is feedback from esteemed guests like yourself, which motivates the entire team at Bulgari Resort Dubai to strive for excellence.I hope to remain in touch with you for your next visit and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakQuality Manager and Executive Assistant BVLGARI Resort & Residences Dubai
Guest User
Junior Suite
Stayed in May 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Jun 22, 2024
Facilities: Very new and nice
Sanitation: Clean
Environment: Nice resort scenery
Service: The food delivery service is very good and convenient
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Gangexidaoshihu
Two Bedroom Skyline View Villa
Stayed in May 2024
Couples
8 reviews
4.6/5
Great
Posted on Aug 31, 2024
The differentiated treatment is quite serious, but overall it’s okay, but Dubai is quite boring.
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Guest User
Premium Standard Room
Stayed in Aug 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
Quite good, very comfortable, and you can also shear wool 👍
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Guest User
Superior King Room
Stayed in Mar 2024
Business travellers
43 reviews
5.0/5
Outstanding
Posted on Jun 17, 2024
Facilities: First class 👍
Hygiene: first class 👍
Environment: First class 👍
Service: First class 👍
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luvgirl
Superior King Room
Stayed in Aug 2023
Travel with friends
16 reviews
4.5/5
Great
Posted on Oct 22, 2023
Environment: An independent island with a private beach🏖️. The sea breeze in the evening is quite comfortable.
Service: Thank you Rudy Hause for your service. I always kept in mind my small needs during check-in. I received a check-in gift when I checked out, which was a small surprise.
Breakfast: very rich and exquisite, you can enter at any time 24 hours a day, no need to rush to get up
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6/8
Response from Property: Dear luvgirl,Thank you for taking the time to provide us with feedback about your experience at Bulgari Resort Dubai.I am pleased to know that you enjoyed most of your time with us. It is feedback from esteemed guests like yourself, which motivates our entire team to strive for excellence.Sincerely,Amber Dana OcakQuality Manager and Executive AssistantBVLGARI Resort & Residences Dubai
Cocomiao
Deluxe King Beach View Room
Stayed in Aug 2023
Family
34 reviews
2.7/5
Posted on Oct 4, 2023
This was my first time staying at the long-awaited Bulgari Hotel, but I was very disappointed.
1. The deluxe sea view room I booked was actually a room with no view of the sea when I arrived. Ctrip explained to me that this room is on the edge of the sea view, not to see the sea, which made me feel like I had stayed there decades before. I learned nothing at noon.
2. The fruits in the room are all moldy, which I can't understand.
3. The waiter is very arrogant and really has the nobility of Bulgari. Hahahahaha. In a word, Bulgari Hotel will never be the hotel I look forward to again🏨