Lihim looks great in photos. We stayed here for a week for a family vacation. The tours offered by Lihim were fun and beautiful, and going into town was nice for variety. The butler service is much appreciated, and Ellie and Mars were kind and responsive. We enjoyed watching the sunset from our villa and going around El Nido by boat. However, there were multiple substantive issues during the course of our stay, and for safety reasons, I cannot recommend staying here for anyone. First, the resort is not accessible and you can only get to/from your villa by car. Anytime you want to go to the breakfast, dock, gym, etc. you need to call the butlers to arrange a car pickup as everything is built into a cliffside and it is very steep. There are stairs that can be used, but they are not well-maintained and require care and attention going up and down. More lighting to get to/from the villas from the car drop off points are needed to see well at night. We travelled with fit but elderly parents, and thankfully they were okay but moments on the trip pushed their limits. Second, the deck and pathways are not maintained. There used to be a furnincular but it is not currently available to guests. There are parts where the railings of our villa and the stairs to/from car drop off to the villa were wobbly. This made us nervous given how steep the resort is. There were also several instances where maintenance was doing a repair on the furnicular and left a bridgeway area exposed so an inattentive guest walking to their villa could easily trip and fall into the gap where the walkway should be. Each time, we had to request help. As a group we started to call out to each other to check, and were grateful nothing happened, especially at night where the stairs' visibility is poor. We also had maintenance issues (no running water) for our villa the first night of our stay. Third, the dock to take the boat for any tour (including to the private beach) is not stable and is a floating dock. On our first day, the swells up and down made it very challenging to walk on the dock safely to return to the resort after the tour, and there were moments where you basically had to squat and hold the ground with your hands to not fall. They were making some improvements while we were there but I am not sure if that issue has been entirely repaired. Fourth, the food was terrible. The breakfast was alright, but food at Gana was barely edible - the only item our group enjoyed off the menu was the grilled cheese, and even still the bread was very sweet and there wasn't enough cheese. The food at Henri's was acceptable but nothing incredible. Service at Gana was very slow - one night, we waited over an hour for our dishes (served cold) and the waiter never offered us any water refresh or anything in the meantime - later, after it was clear we were very upset, they gave us a complimentary cocktail, but it would have been much better if they just simply checked on us, refilled our w
Outstanding
81 Reviews