Guest User
December 1, 2024
This trip was a temporary trip with adults and children. It may be due to an operational error when booking. When I checked in at the front desk, I found that I had made the wrong choice. The front desk staff, Xiao Hu, was very professional and immediately found a way to solve the problem with me. One day at the hotel, Xiao Hu at the front desk always understood my needs first, accompanied us to the hot springs, and took us to the parent-child park. The service experience was quite good, especially when the child's coat fell in the rock climbing room and she immediately contacted to find it and sent it back. I especially praised her. The children had a lot of fun in the hotel and made a small windmill. Every service staff I met during the process was very friendly. It was a warm trip.
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