Palazzo Portinari Salviati Residenza d'Epoca

Palazzo Portinari Salviati Residenza d'Epoca Reviews

Palazzo Portinari Salviati Residenza d'Epoca

Via del Corso, 6, Florence, Tuscany, 50122, ItalyView Hotel Details
Palazzo Portinari Salviati Residenza d'Epoca
Palazzo Portinari Salviati Residenza d'EpocaPalazzo Portinari Salviati Residenza d'EpocaPalazzo Portinari Salviati Residenza d'Epoca
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Palazzo Portinari Salviati Residenza d'Epoca Guest Reviews

4.8/5
Amazing
53 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(53)
Positive reviews(46)
Reviews with photos/video(4)
Negative reviews(1)
clown_59
Prestige Double Room
Stayed in Sep 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Oct 12, 2024
The room is super clean. Although it is a historic hotel, it is well maintained. Guests can enjoy two hours of hot springs every day, but the water temperature is not high, about 33 degrees, not the kind of hot springs. The breakfast is delicious. There is also a Michelin 2-star restaurant in the hotel, which can be reserved when booking. You can walk to the left and right attractions within ten minutes, highly recommended!
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Guest User
Prestige Double Room
Stayed in Sep 2024
Business travellers
23 reviews
5.0/5
Outstanding
Posted on Oct 21, 2024
The boss is on a business trip, Environment: Beautiful Sanitation: Clean
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Guest User
Prestige Double Room
Stayed in Aug 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
Super super good hotel. Dined twice in the restaurant on the first floor!!
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Maibuyishujiazhangrenlong
Frescoed Junior Suite
Stayed in Jun 2023
Business travellers
49 reviews
5.0/5
Outstanding
Posted on Jul 29, 2023
A very nice hotel in Florence. The room is huge and the facilities are great! The health and service are very good! This should be my most perfect accommodation experience in Italy!
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Laoxingnan
Prestige Double Room
Stayed in Oct 2024
Couples
32 reviews
4.0/5
Very Good
Posted on Nov 19, 2024
Good, but below expectations
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Guest User
Junior Suite, Roofs View, Terrace
Stayed in Nov 2023
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Jan 5, 2024
very good! Worth staying!
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A6336AMerino
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 8, 2024
We stayed in the Galileo Suite for our honeymoon. The location in Florence is perfect. Not only did we have an unobstructed view of the Duomo but we had a private terrace with unobstructed views of the rest of Florence. Some of the best room service food I have ever eaten in my life. Phenomenal service all around. I wish we could have enjoyed the Michelin starred restaurant there but they were closed when we needed the reservation. My only complaint is that we did not stay long enough. Otherwise, Perfetto!
Response from Property: Dear Guest, It has been a great pleasure to have you here as our valued guests and for such a special occasion. We are delighted to read that our Junior Suite Roof View Terrace, with its magnificent views of the Reinassance City, made your stay a perfect experience. We furthemore appreciate your feedback on the attitude of our Staff and the satisfaction towards our service. We hope to welcome you back soon at Palazzo Portinari Salviati. With our best regards, Paola Monte Front Office Manager
Nicole N
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 6, 2024
Our new favorite hotel in Florence! Every detail from the moment we checked in was perfect. The frescoed Jr Suite was spectacular, hands down the best room of our trip, with The Belmond's Castello di Casole a close second. The GM, Angelo Rizzi runs an incredible hotel. The staff was friendly and helpful; and the housekeeping was excellent. Even the spa was lovely. Our stay was so good that we added another night. We left Florence for Forte dei Marmi and realized that we were no longer at Pallazzo Portinari (read Principe review for details). We have always stayed at Portrait for Savoy in Florence, but Palazzo Portinari is our new Florentine Hotel. Bravo
Response from Property: Dear Guest, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. All our Staff and Management is strongly committed to guarantee the best possible service to all our guests and your shining feedback is the engine that drives our everyday work. Your kind words will be shared with the entire community at Palazzo Portinari Salviati. We very much look forward to welcoming you back in your new Florentine Home! Kind regards, Paola Monte Front Office Manager
waerro
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on Jun 21, 2024
I cannot recommend this intimate Palazzo highly enough. The location is unbeatable, the service without fault, the setting breathtaking and the rooms luxurious and beautiful (plus the Kingsized bed was incredibly comfortable). Nothing was too much trouble. It was an oasis of beauty and serenity which we never wanted to leave! Worth every penny. I can’t wait to return!
Response from Property: Dear Guests, We can not thank you enough for your kind feedback. It is a great honor for us to hear that your recent stay at Palazzo Portinari Salviati was a memorable experience. We treasure every single word you shared and we truly hope to welcome you back in "Your Place in History" With our best regards, Paola Monte Front Office Manager
skray3
Stayed in May 2024
Business travellers
5.0/5
Outstanding
Posted on Jun 6, 2024
We found this Palace last year, so this is our second time here. If you can believe it, it just keeps getting better. Love Florence, but now we are using Palazzo as our base to see other cities. Just feels like home. The graciousness, warmth from the moment you walk in. Not to say each room has 20ft ceilings tubs, huge walk-in showers & all amenities you can think of. Gorgeous, exquisite. We also had breakfast every morning and we decided to eat dinner there. the Michelin restaurant was closed so we still ate there in the cafe, my bad sorry we didn't do this sooner. The chef/owner doesn't miss a trick & oversees everything. Introduces himself and is so proud of his restaurant & staff. All this important because when you have trust in your staff and they know it the pride they have shows and their attitude is noted. I suggest anyone visiting Florence, look up this property, it is the best kep secret & I may be sorry for telling you about it.
Response from Property: Dear Guest, It fills our hearts to read those beautiful words of appreciation towards the Palazzo and the attitude of our Staff, always caring and attentive. It will be my utmost delight to share it with the entire Team, both from Reception and Restaurant. Our ultimate goal is to meet the guests’ expectations as they step in our magnificent internal courtyard, exceed them throughout their stay, and leave them with the desire to come back. We very much look forward to welcoming you back in your Florentine Home and we wish you a lovely day. With our best regards, Paola Monte Front Office Manager
KSSS_13
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Apr 12, 2024
From the attentive staff, to the beautiful room and excellent location, this is one of the most historic and serene hotels that I have stayed in. Wonderful job of incorporating modern conveniences into the historic aspect of the hotel. With a large en suite bathroom, the bedroom was sick! Comfortable and spacious , the bedroom was complimented by an equally spacious bathroom with separate tub and shower. Downstairs was a small, but equally luxurious bathroom (no tub but wonderful shower). Each day, we were surprised with a gift, such as Lavender spray or a bottle of olive oil. Delicious breakfast, and steps away from the Duomo!
Response from Property: Dear KSSS_13, We are so happy to read such an amazing review and that you appreciated every aspect of Palazzo Portinari Salviati. Our aim is that every guest leaves with desire to come back and we defintelly look forward to welcoming back here soon. With our warmest regards, Emiliano Fagnani Front Office Manager
Aleksandr A
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Mar 28, 2024
One of the best hotel in the world . Strongly recommend to stay there . Amazing hotel with highest level of service . We were so lucky to stay there and celebrate my friend's birthday . We appreciate our room and breakfast . Staff members are so welcoming and nice that we decided to return next year.
Response from Property: Dear P2248TLaleksandra, Thank you so much for your precious comments. On behalf of the team at Palazzo Portinari Salviati, we look forward to your next visit. We will be thrilled to welcome you back to your Florentine home. With best regards, Emiliano Fagnani Front Office Manager
SarahJKF
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Mar 23, 2024
We could not recommend this hotel and its staff more highly. The gorgeous accommodations and the staff are absolutely unparalleled and we cannot wait to come back. We will be recommending it to all of our friends and family for the perfect stay in Florence.
Response from Property: Dear SarahJKF, A thousand times "grazie" for your lovely words! We are truly pleased for being your home away from home and we cannot wait to welcoming you back soon here in Florence. With our warmest regards, Emiliano Fagnani Front Office Manager
susien12
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Mar 18, 2024
This was the best hotel we've EVER stayed at! The service is beyond gold standard and the staff are so friendly and attentive!! The rooms are stunning (it really is an old palace), with the option to relax in the galleria making guests feel like they are royalty. The spa option is lovely and relaxing. I cannot recommend this hotel enough - it was the best experience of our lives
Response from Property: Dear susien12, Grazie mille for reviewing your recent stay in the house of Beatrice. We are really happy to read that you appreciate every aspect of our Palazzo as well as our stunning galleria on our Noble Floor. We look forward to welcoming you back soon in Your Place in History. With warmest regards, Emiliano Fagnani Front Office Manager
Guest User
Stayed in Feb 2024
Solo travellers
1.0/5
Posted on Mar 1, 2024
I visited the spa daily for approximately two weeks after purchasing a monthly pass as an extern guest. One day I discovered that I was sharing the pool with a cook roach. I discretely informed the staff. They removed it and apologized, while I experienced great distress and definitely could not enjoy the scheduled massage in the following hour.The next day there was another incident that left me severely doubting the hygiene of the place, so I extended my concerns to the floor manager. He was keen on re assuring me that they were “at norm”and ,conform regulations, the pool had been cleaned once a month. Zero customer care was extended to me to compensate my distress and no extra measures were taken. Needless to say, I had expected impeccable service and hygiene. This is the first time I leave a negative review but I truly believe that better care is required and visitors should be warned.
Response from Property: Dear Cristina P, Please accept our apologize for the inconvenience you experienced in our Vita Nova Spa. This is the first time that something like this happen to one of our guests and as you can see from all our online reviews, our fist aim is to assure that every customer in house or not, leaves with the desire to come back. That said we would like to assure you that we follow the strictest rules in terms of hygiene and safety. We took a very good note of your comments, and we will be more than pleased to invite you once again to indulge yourself in our spa. This was just a bad coincidence and not a normal practice. With kind regards, Emiliano Fagnani Front Office Manager
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