Near Dalin Highway (Snow Township, Changting Town), Hailin, Heilongjiang, ChinaView Hotel Details
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Xuexiang Xueyun Holiday Hotel Guest Reviews
4.5/5
Good
544 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(544)
Positive reviews(489)
Reviews with photos/video(239)
Friendly staff(94)
Classy environment(16)
Large rooms(16)
Loved the view(9)
Many amenities(8)
Tasty food(8)
Comfortable bed(6)
Located in the city centre(4)
Negative reviews(55)
Guest User
Zhen Xi Corridor Window Kang Bed Room
Stayed in Dec 2024
Couples
1 reviews
3.2/5
Posted on Jan 29, 2025
All ok but only the room window on corridor so hot like sauna room,  I suggest must have fan if room like this type
Response from Property: 尊敬的賓客,您好!很高興得知您在此度過了愉快的假期時光,感謝您對我們服務的認可,您的鼓勵就是我們前進的動力。酒店在雪鄉景區內雪韻大街正中心,出門既是觀光棧道,周邊夢幻家園/滑雪場/篝火廣場步行5分鐘即可到達,再次感謝您的鼓勵,今後我們將一如既往為賓客提供出色的服務。
Guest User
Boutique Room (Ondol)
Stayed in Nov 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Jan 21, 2025
The location is strategic
The room is big
The hotel crews very helpful
Response from Property: 尊敬的賓客,您好!很高興得知您在此度過了愉快的假期時光,感謝您對我們服務的認可,您的鼓勵就是我們前進的動力。酒店在雪鄉景區內雪韻大街正中心,出門既是觀光棧道,周邊夢幻家園/滑雪場/篝火廣場步行5分鐘即可到達,再次感謝您的鼓勵,今後我們將一如既往為賓客提供出色的服務
Kundan
Discount Room
Stayed in Nov 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on Dec 28, 2024
The place is really good and good service
Response from Property: 尊敬的賓客,您好!很高興得知您在此度過了愉快的假期時光,感謝您對我們服務的認可,您的鼓勵就是我們前進的動力。酒店在雪鄉景區內雪韻大街正中心,出門既是觀光棧道,周邊夢幻家園/滑雪場/篝火廣場步行5分鐘即可到達,再次感謝您的鼓勵,今後我們將一如既往為賓客提供出色的服務。
GuoFeng
Zhenxi Boutique Tatami Room (Triple)
Stayed in Nov 2024
Family
5 reviews
4.7/5
Amazing
Posted on Dec 14, 2024
very friendly staff
Response from Property: 尊敬的賓客,您好!很高興得知您在此度過了愉快的假期時光,感謝您對我們服務的認可,您的鼓勵就是我們前進的動力。酒店在雪鄉景區內雪韻大街正中心,出門既是觀光棧道,周邊夢幻家園/滑雪場/篝火廣場步行5分鐘即可到達,再次感謝您的鼓勵,今後我們將一如既往為賓客提供出色的服務
Guest User
Zhenxi Multi-Person Tatami Room (Sextuple)
Stayed in Dec 2024
Travel with friends
4 reviews
3.7/5
Posted on Jan 11, 2025
Its located in the snow town. Room is big enough for 6 pax. Bedding are clean but not very comfortable to sleep. Toilet water pressure is not too strong. However, i think this hotel is a good choice compare to other hotel in the snow town.
Response from Property: 尊敬的賓客,您好!很高興得知您在此度過了愉快的假期時光,感謝您對我們服務的認可,您的鼓勵就是我們前進的動力。酒店在雪鄉景區內雪韻大街正中心,出門既是觀光棧道,周邊夢幻家園/滑雪場/篝火廣場步行5分鐘即可到達,再次感謝您的鼓勵,今後我們將一如既往為賓客提供出色的服務。
kongmiho
Zhenxi Multi-Person Tatami Room (Sextuple)
Stayed in Jan 2025
Family
21 reviews
5.0/5
Outstanding
Posted on Feb 7, 2025
The hotel is very new and clean. It takes only a few minutes to enter from the big stone tablet. You will pass a small river. The water in the river is flowing and not completely frozen. The surrounding scenery is very beautiful. The housekeeper Xiao Zhao's service is too good. He arrived at the shuttle bus terminal early before arriving at the snow village to wait, sorted out the time of the play projects, arranged dinner in advance and reserved seats at the restaurant. One person helped to carry most of the luggage. After entering the room, he gave a small gift, breakfast and ski tickets, which made us feel the different warmth of the snow village and subverted the previous stereotype of the snow village. Later I learned that the hotel has set up a Ctrip service center, and the housekeepers are all from Ctrip. I give a big thumbs up to Ctrip. I must give the housekeeper Xiao Zhao a chicken leg 👍👍👍I have come to Harbin in winter for two consecutive years. I will come again if I have the chance⛷⛷⛷☺️☺️☺️
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,您好!很高興得知您在此度過了愉快的假期時光,感謝您對我們服務的認可,您的鼓勵就是我們前進的動力。酒店在雪鄉景區內雪韻大街正中心,出門既是觀光棧道,周邊夢幻家園/滑雪場/篝火廣場步行5分鐘即可到達,再次感謝您的鼓勵,今後我們將一如既往為賓客提供出色的服務。
Changjiaowenyaya
Zhenxi Boutique Tatami Room (Triple)
Stayed in Jan 2025
Family
8 reviews
5.0/5
Outstanding
Posted on Feb 4, 2025
This time, the accommodation experience at Xueyun Holiday Resort Hotel in Xuexiang became more perfect because of the caring service of Xiao Zhao, the housekeeper. Whether it is the high-quality facilities of the hotel or the meticulous care of Xiao Zhao, I feel the warmth of home. I have no hesitation in giving Xueyun Holiday Resort Hotel in Xuexiang a five-star rating, and also give Xiao Zhao a big thumbs up! I believe that everyone who comes here will have an unforgettable and beautiful memory. Xueyun Holiday Resort Hotel has an excellent geographical location. The hotel is located in the core area of Xuexiang, and there are many scenic spots around it. Xueyun Street is close at hand, and the dazzling array of specialty shops makes people dizzy, and enjoy the fun of shopping and food. The dream home not far away is even more beautiful like a dream, and the colorful lights are reflected on the thick snow, as if in a fairy tale world. Whether it is to enjoy the magnificent snow scenery during the day or to feel the unique tranquility and romance of Xuexiang at night, it is very convenient.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, hello! We are glad to know that you have had a pleasant holiday here. Thank you for your recognition of our service. Your encouragement is our driving force. The hotel is located in the center of Xueyun Street in Xuexiang Scenic Area. The sightseeing plank road is just outside the door. The surrounding Dream Home/Ski Resort/Bonfire Square can be reached in 5 minutes on foot. Thank you again for your encouragement. In the future, we will continue to provide excellent services to our guests.
Mumu0602
Discount Room
Stayed in Dec 2024
Family
16 reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
Butler service (customized travel & check-in service): Butler Xiao Zhao was very good. He picked us up and helped carry our suitcases and lead the way. We went to Da**zi Mountain and arranged everything for us. I wanted to go to Xuexiang Ski Resort, and Butler Xiao Zhao also took me there. Finally, when we checked out, he helped carry our suitcases and sent them to the tourist waiting center. We booked a room for 3 days and 2 nights, and the front desk also gave us 2 more bottles of mineral water. The room was very warm and comfortable.
Original TextTranslated by Google
6/11
Response from Property: Dear guest, hello! We are glad to know that you have had a pleasant holiday here. Thank you for your recognition of our service. Your encouragement is our driving force. The hotel is located in the center of Xueyun Street in Xuexiang Scenic Area. The sightseeing plank road is just outside the door. The surrounding Dream Home/Ski Resort/Bonfire Square can be reached in 5 minutes on foot. Thank you again for your encouragement. In the future, we will continue to provide excellent services to our guests.
Guest User
Zhenxi Boutique Tatami Room (Triple)
Stayed in Dec 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Jan 30, 2025
This experience at Xueyun Holiday Resort was great! I have to praise the housekeeper Xiaochao, from the thoughtful consultation before check-in to helping plan the itinerary during check-in, every detail was thoughtfully considered, it was really great!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!很高興得知您在此度過了愉快的假期時光,感謝您對我們服務的認可,您的鼓勵就是我們前進的動力。酒店在雪鄉景區內雪韻大街正中心,出門既是觀光棧道,周邊夢幻家園/滑雪場/篝火廣場步行5分鐘即可到達,再次感謝您的鼓勵,今後我們將一如既往為賓客提供出色的服務。
Guest User
Discount Tatami Room
Stayed in Dec 2024
Family
10 reviews
4.8/5
Amazing
Posted on Jan 27, 2025
Ah, this homestay is so comfortable to live in Xuexiang. First of all, the room is large, the heating is sufficient, the quilts and pillows are obviously new, clean and comfortable. In addition, after we arrived, the hotel owner and the front desk took the initiative to give us breakfast coupons. The breakfast is Chinese porridge and soy milk, but our whole family felt very comfortable eating it.
In addition, the geographical location is quiet in the bustling city, very convenient! There is the Xuexiang Theater, hiking trails, and children's playground outside. Maybe Xuexiang is not big, but it is convenient to go everywhere.
I think staying for one night is actually clean and convenient, with thoughtful service, and this store has it all.
The boss added WeChat a few days in advance, and he answered all questions and requests. He is a very nice person.
Great!
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are glad to know that you have had a pleasant holiday here. Thank you for your recognition of our service. Your encouragement is our driving force. The hotel is located in the center of Xueyun Street in Xuexiang Scenic Area. The sightseeing plank road is just outside the door. The surrounding Dream Home/Ski Resort/Bonfire Square can be reached in 5 minutes on foot. Thank you again for your encouragement. In the future, we will continue to provide excellent services to our guests.
Zhanlinnuo
Zhenxi Multi-Person Tatami Room (Sextuple)
Stayed in Dec 2024
Family
5 reviews
4.0/5
Very Good
Posted on Jan 9, 2025
The room is super big, at least four people can lie on the kang, and the mattress is very soft and not uncomfortable. As a southerner, I had no experience living in a floor-heated room for the first time. It was too hot to sleep at night, so I moved under the window to sleep well. Later I learned that I should open the window for ventilation for a few minutes half an hour before going to bed. When we booked the room, breakfast was not included. We asked the front desk if we wanted to add it. The supervisor was generous and sent us breakfast for 5 people. Although it was the simplest buns, soy milk, porridge, and small cold dishes, the small dishes were all delicious. The dried tofu was very fragrant, and the mixed lotus root slices were very tasty, sour and spicy, appetizing and refreshing. The scenery near the hotel is also very good, and every shot is very good.
Original TextTranslated by Google
6/12
Response from Property: Dear guest, hello! We are glad to know that you have had a pleasant holiday here. Thank you for your recognition of our service. Your encouragement is our driving force. The hotel is located in the center of Xueyun Street in Xuexiang Scenic Area. The sightseeing plank road is just outside the door. The surrounding Dream Home/Ski Resort/Bonfire Square can be reached in 5 minutes on foot. Thank you again for your encouragement. In the future, we will continue to provide excellent services to our guests.
Guest User
Zhenxi Multi-Person Tatami Room (Sextuple)
Stayed in Dec 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Jan 14, 2025
We visited Xuexiang once with a tour group 7 or 8 years ago, and revisited the place with our children and friends this year. We traveled independently this time, and were very careful in choosing accommodation. It turned out that the accommodation we chose in Xuexiang and Xuegu were very good. Xuexiang is also worth staying in, and its beauty cannot be replaced by other places. The hotel we chose in Xuexiang this time is an old hotel that has been open in Xuexiang for many years. Before the travel date, the housekeeper Liu Bo added us as a friend and asked if there was any help needed. When we arrived, he warmly helped us check in. The room was prepared with local specialties such as frozen pears, frozen persimmons, and snacks. The housekeeper Liu Bo asked carefully throughout the whole process if there was anything else he could help with, which made us feel the fiery enthusiasm of the Northeast people and the quality of professional service staff! The hotel has unified heating. Maybe we are from the south and are not used to the room temperature. At around 9 o'clock in the evening, I told the housekeeper Liu Bo that it was too hot. I didn't expect that the housekeeper would come to send us water and frozen fruits to cool us down after he had already gone off work. I was embarrassed. The friends who traveled with me on this trip to Northeast China have a very good impression of various places in Northeast China. Now both Harbin and Xuexiang are very popular. I believe it is also the result of the joint efforts of the local people. They should receive this overwhelming wealth. Everyone is very attentive! We will come again when we have time. I also hope that everyone will not hesitate to give them a thumbs up after enjoying their warm service. I think our praise will bring them greater motivation to work!
Original TextTranslated by Google
6/10
Response from Property: Dear guest, hello! We are glad to know that you have had a pleasant holiday here. Thank you for your recognition of our service. Your encouragement is our driving force. The hotel is located in the center of Xueyun Street in Xuexiang Scenic Area. The sightseeing plank road is just outside the door. The surrounding Dream Home/Ski Resort/Bonfire Square can be reached in 5 minutes on foot. Thank you again for your encouragement. In the future, we will continue to provide excellent services to our guests.
Guest User
Discount Room
Stayed in Dec 2024
Other
82 reviews
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel is right in the middle of Xueyun Street, with a very good environment. The hotel facilities and hygiene are good. The hotel has its own restaurant, and there is also a commune canteen not far away. The prices are reasonable and the variety is wide. The dining environment is very good. Xuexiang is beautiful and it is really worth a trip. The local services, catering, entertainment and accommodation are actually very good. Please don't blacken Xuexiang because of a small matter and mislead people who want to visit Xuexiang. The Xuexiang shuttle bus departs every 5 minutes or so. Liu Bo of the hotel is very nice and has been contacting me actively. He can help me solve any needs I have and even pick us up at the Xuexiang shuttle bus station. Thank you again.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are glad to know that you have had a pleasant holiday here. Thank you for your recognition of our service. Your encouragement is our driving force. The hotel is located in the center of Xueyun Street in Xuexiang Scenic Area. The sightseeing plank road is just outside the door. The surrounding Dream Home/Ski Resort/Bonfire Square can be reached in 5 minutes on foot. Thank you again for your encouragement. In the future, we will continue to provide excellent services to our guests.
Guest User
Zhenxi Boutique Tatami Room (Triple)
Stayed in Dec 2024
Booked for others
34 reviews
5.0/5
Outstanding
Posted on Jan 14, 2025
Butler service (travel customization & check-in service): The butler can flexibly arrange the pick-up and drop-off service according to my schedule, whether it is an early flight or a late return, it is well arranged.
Xueyun's butler is familiar with the surrounding ski trails and gave me professional skiing advice, so that even a novice like me can ski smoothly.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are glad to know that you have had a pleasant holiday here. Thank you for your recognition of our service. Your encouragement is our driving force. The hotel is located in the center of Xueyun Street in Xuexiang Scenic Area. The sightseeing plank road is just outside the door. The surrounding Dream Home/Ski Resort/Bonfire Square can be reached in 5 minutes on foot. Thank you again for your encouragement. In the future, we will continue to provide excellent services to our guests.
Guest User
Zhenxi Family Tatami Room (Quadruple)
Stayed in Dec 2024
Family
18 reviews
1.7/5
Posted on Jan 11, 2025
The room windows were actually drafty. The so-called kang area was completely unsuitable for sleeping, with a gusty breeze. Some guests went to bed very late, were very noisy, and made loud noises. The hotel's soundproofing was originally very poor, and no one in the hotel cared. They made noises very late before falling asleep, and then started making noises again early in the morning. For a hotel that costs more than 2,000 yuan a night, it's really outrageous that it can be this bad! The worst hotel I've ever stayed in, bar none!
Original TextTranslated by Google
Response from Property: I'm very sorry that I couldn't satisfy you. Hotel room facilities are strictly inspected according to standards, and the tatami area is no exception. The staff did not notice the noise of other guests in time that night. We will definitely strengthen management in this regard. However, there may be some misunderstandings regarding your feedback, and we ask for your understanding. We look forward to having the opportunity to change your impression of our hotel in the future.