The Peninsula Hotel of The Bund

The hotel is cost-effective and convenient for traveling. There is a music corridor not far away. The breakfast is rich. The front desk service is warm and polite. The room is clean and nice. I will choose this hotel again next time I come to Harbin.

It's so bad, I really want to give it 0 points. It's the most disgusting booking in so many years! ①Poor service attitude. Asking questions always makes you look embarrassed, as if someone owes you money! ②The facilities are old and the door cannot be closed. It has to be slammed with force. The sound insulation effect is poor. The door next door slams shut at five or six in the morning, which can scare you to death! ③The most important thing is that the environmental sanitation is not up to standard. After checking in, I found that there were hairs all over the ground in the room, and there were abnormal noises in the room. The sound came every few minutes, and I asked to change rooms, but the front desk refused to change! The noise was so loud that the two children didn't fall asleep until after 11 o'clock. They couldn't stand it anymore and called the front desk. He asked a waiter to check on him. After looking for a while, he left. A man came over every two minutes. It was late at night. I was a woman raising two children, and they asked a man to come. I was really speechless. After listening for a while, he told me, don’t go to the toilet, flushing will cause water to come out. I live in a mountain village? Never used the toilet? I worked on it in my room until almost twelve o'clock, and it was said that the water tank was broken, and I had to replace the parts, or it kept making noises, so I had to replace it, and the sound continued until ten past twelve o'clock! I've finished the first half of the night! I am really helpless! I would like to ask the leaders of the hotel, didn't you check it? Why did you let the guests discover that the water tank was broken after I checked in at midnight? What do you think? What I didn't expect was that when I got up the next morning and went to the toilet, I found that what he said he had fixed for me was actually to close the water supply valve. After my child went to the queen size, I was completely confused. What was the operation of this hotel? ? ? Can any leader explain it to me? The ultimate advice is, never come to the Bund Peninsula, never come! It is also said that there are windows, but they are actually inner windows. Open the curtains and you will see the corridor! Hahahaha, no big words! As shown below

I am very dissatisfied with the hotel service. The way to solve the problem is speechless. I took a hot shower, but there was no hot water. Later, the waiter tried to help but it didn't work. They told us that it would be hot after an hour. What's more annoying is that during the waterproofing process, I accidentally found that the water that was released was yellow and turbid. What's disgusting is that I actually used this water to brush my teeth. I went to the front desk to report the problem. How to solve this situation? No reply, no apology or embarrassment, they don't care about you as a single guest. I used to go there often, it's really disappointing! ?

The room is big, but the decoration style is too rustic. The location is not close to the core area. The facilities are a bit old. The breakfast service is a bit average, and the waiter is indifferent.