5 Star Hotels in Melbourne

My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

The only shortfalls - My room did not service on the first night and requests took more than 20 minutes after second follow up calls. However, I appreciated the Duty Manager organizing the amenities and ensuring my room receives service on the next day. However, the next day I placed a card on the bed to request changed linen. But linen did not get changed, glassware has been removed from the room and did not replenish tea bags. Took 3 times to get it right. Positive side - i love design, location and cleanliness. It is a very challenging time for the hospitality industry to hire the right person for the right job. keep it up good work - Housekeeping. I hope my next visit will experience better service.

Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

We stayed 4 nights here just before Anzac Day. The was clean, comfortable and with a reasonable price. We had a king sized bed which was a little hard for my wife but fine for me with pillows a little on the hard side but still ok. Bathroom facilities and overall room size were a little small (we had our grandson with us). Bathroom gear like toothpaste, shivers etc were standard nothing special. The coffee pod machine was also ok. Room doors were fairly hard to push open but locking systems etc worked just fine. Surprisingly as we were within the Melbourne CBD, the room was quiet. We didn’t hear that much external noise. Staff were very good and eager to help both at the front counter and in the breakfast area. Breakfast $40 per head was reasonable but did not have the range we are used to getting at other hotels we’ve stayed at. Still it was acceptable. Interestingly our grandson (5yrs) was free for both the room and breakfast. We used the indoor swimming every night and you really couldn’t fault it as the facilities and water seemed clean and there were lots of towels available. Would definitely stay here again.

The staff members were great! They were attentive and friendly and made us feel very welcome—the highlight of our stay. The location in the heart of the theatre district is also terrific. The elite lounge has kind of an odd setup, but both breakfast options and evening appetizers and drinks were plentiful and tasty. Water pressure in the shower was a trickle, and our 2 double beds were comically close together—maybe 15cm between them. Overall, though, it was a quality Marriott experience.

Stayed in Fabulous room for 5 nights. Room was spacious and clean, but disappointedly without a view as our room was directly facing the service apartment Oaks Melbourne on Market. Bathroom was big too and a nice pleasure to have a bidet toilet. However, the basin was too shallow and it was difficult not to wet the vanity top after each washing of hands or brushing of teeth. Toiletries came in very small bottles, unlike the jumbo sized bottles that we had enjoyed at our previous hotel in Hobart. Bathtub was a bit narrow for a plus-size person to have a good soak. Great location with tram stops nearby and many eateries around the hotel. Pool is opened 24 hours, great for a relaxing dip or swim after a long day of activities. Service provided by front office and breakfast at restaurant Lollo was generally good and prompt. The only gripe of our stay at W Melbourne would probably be the inconsistent service provided by the housekeeping team. The team seemed to just clean and make up the room but didn’t have the initiative to replenish any empty toiletries bottle. Often we had to call the service line and asked for replenishment. There was once before leaving our room for our day tour, we had explicitly checked that we had switched off the privacy button. However we received en email from the hotel at about 4.30p.m informing that the housekeeping team couldn’t clean our room because the privacy light was switched on. How could that possibly happen when we had already made multiple checks making sure that the privacy light was really turned off?! Then on the next day, we came back to our room after shopping at about 4p.m, thinking to put our purchases in the room and rest a bit before heading out again. However to our rude shock, our room wasn’t tidied up at all. Overall, it was still a good stay due to its convenient location though the housekeeping team still has room for improvement.

Beautiful older style hotel situated just north of the bustling city centre. Check in was quick however we had requested a room on a high floor and we were given one on street level, we asked about this and they kindly changed the room. Breakfast was included in our stay and was great with plenty of choices for all types. We had a massage at the day spa which was fantastic and faultless. The location is an easy walk into the city as well as Smith St Collingwood which is really buzzing on the weekends. The room we had was a mid range type (cant remember) and was of a good size with a large walk in robe and bathroom. Would definitely return for our next visit to Melbourne.

The hotel is new and located inside a heritage building. The public areas were beautifully designed and we wish we had a chance to dine at the restaurant to enjoy the space more. Booked a Deluxe King Room which had a city view but the lower floors would’ve been facing a wall. The room was nicely designed and spacious, with enough space for two large suitcases. The bed was comfortable; a bit on the soft side, but much better than some other hotels we stayed at during our trip. The quality of the sheets could be improved though as they were rough to touch and not the silky smooth you’d expect at a hotel. The bathroom was a bit small but still nicely done. More importantly, they proactively did housekeeping (which we’ve unfortunately learnt is not a given on our trip) and the front desk were professional and accommodating.

We booked a quick trip to Melbourne for the footy. Because it was only 1 night we booked only a basic king room, and I also wanted to avoid a noisy 09 room. Arrived at reception to be informed they had upgraded us to an 09 room. I told the check in agent I did not want that room, despite it being an upgrade, and would be quite happy with the original room booked. She insisted on contacting the manager and they eventually moved us to an executive suite. This was a large and comfortable room, excellent bathroom and shower and comfortable bed. We did not notice any loud noise from Swanston Street from this suite. Quick trip up to the club lounge for a few drinks and nibbles before footy. Drink selection improved since our last visit and now a selection of spirits is available. Club lounge has nice staff. Breakfast there in the morning was also good. The club lounge has very nice decor. Will be back for 3 nights in August so hopefully will be as enjoyable.