5 Star Hotels in Monterrey

Live Aqua took a bit to get used to two receptions, one road side and one on the 18th floor, but at both a good welcome. Room looked great and well appointed, the Molton Brown toiletries, full mini bar, good size bed, nice linen, dressing gowns etc remote control curtains, The only problem Awas the wet room! After a shower the water didn’t drain away, it pooled around the bottom of the bath and the blinds and curtains, leaving for much of our stay a flooded and at times unusable wet room. On notifying reception, the drain was ‘looked at’ but the issue was not rectified. We had breakfast one morning in the hotel and whilst the food was good , unfortunately the same can’t be said for the service. We were not advised how the breakfast system worked, and when I went to take some toast from the open hot counter I was shouted at by a waitress “ have you ordered toast?” He we been told that toast, or anything else had to be ordered then I would have known!!! Considering the amount of staff on the floor and the star rating of Live Aqua, the standard of service we experienced in the restaurant was disappointing. Would I stay again? Unlikely.

We spent the afternoon and night here. Check in was fast and courteous. Room was large, clean and comfortable. Housekeeping did a good job. Management should buy new towels, wash cloths, etc. As thrill are becoming grey with age. Due to Covid, restaurant was closed. Room service menu had a big variety. Service was fast and polite. Food was very good.

The Quinta Real is perfectly located in a safe, upscale, and clean part of town. It's location is surrounded by top-notch restaurants, a mall across the street, and fine hotel dining!! Respectful hospitality begins at the front door (Fernando), to the front desk (Judith, Vivinnia, Jesus), extends through everyone working in room service, reliable/safe taxi service (arrange taxi service with Fernando), and everyone on staff acknowledges you with a smile and ”buenos dias”. Hotel amenities were luxurious, accommodating, and the bed was like sleeping on a cloud! I particularly enjoyed the gym and pool, and my daily bucket of ”consumable” ice to go with my free bottled waters. Don't worry if you forget to pack a toiletry - they have them on the bathroom counter! I recommend a room with a jacuzzi - how nice it was at the end of my day to relax in the jacuzzi! I was treated like a queen and cannot wait to return! Thanks to everyone at Quinto Real Monterrey for a memorable vacation!

The first time I went to check in, the location was in the center of the city, and the surrounding area was very prosperous. There were shopping malls nearby, shopping nearby and business meals were all satisfied.

The Hotel is just below average. When I arrived the toilet seat and the shower floor look like they had not been clean in months. If you are here on business and want to get a good night sleep, think about staying at another hotel, I am on the 11th floor and the music outside is extremely loud, it goes on all night. It feels like I am at a beach resort and not a business city, this has been going on Monday and Tuesday so far. I unfortunately have 2 more nights before going home and cannot change hotels since this is a company sponsor trip.

An old hotel located in the old town of Monterey. It looks like a large Chinese bath center. We stayed in the main building. The interior decoration and furniture are in the traditional European style. The hotel's location is pretty good, as it is in the old town and an old residential area. At the junction of the traditional residential area, it looks a bit shabby, and there are some beggars on the nearby streets; it is recommended to live in the old city near the central square (see the square in my pictures 5, 6, and 7). The hotel is better; the hotel has traditional Mexican food for breakfast. In the pedestrian street near the Old Town Square, there are also 2 small Chinese restaurants, which are opened by Cantonese and are relatively affordable.

Had a great time in Monterrey and the Sheraton was a perfect location. The room was spotless and the staff was attentive. My flight to Monterrey was delayed until the next day and I was able to reach the hotel by email and they had no issue adjusting my reservation. They even gave me excellent location tips for my 10 mile run. I would definitely stay again.

Wrote about the necessity of an early check in, never received an answer and had to pay for an extra night. They asked me to pay to get a spoon to get to the room:insanity. Hospitality not flexible at all. Waitress put added tips amounts multiple time without asking. Hospitality hanging up the phone and not calling back more than once. Room service pushy and insisting. Both terraces closed when they should ve been opened. Food quality astonishingly bad.

First of all, the room as a whole is OK, the forced and the facilities are very luxurious, that is, the wardrobe lights need to be turned off at the door, it is not convenient to get up in the middle of the night, and the lights are a bit sleepless. Secondly, I live on the 10th floor 1018, my colleague 11th floor 1117, all belong to the side of the road, I don't know if it is Easter or other reasons, the people in the next room have been hid for two nights, and they are still jingling at two or three in the middle of the night. . .

The room is in a first-class location. I didn't have much hope for the hotel in downtown. I didn't expect to find it unusual after I actually stayed. There are various businesses downstairs, and the small bar on the second floor is suitable for taking pictures. Stayed several times.