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Aloft Hotels, Omaha - 2024 Price, Reviews, Deals

Aloft Hotels

Aloft Omaha Aksarben Village

1.88km from downtown|Aloft Hotels

Excellent

99 Reviews

4.4/5

Breakfast Included

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A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.

Courtyard Omaha Aksarben Village

1.69km from downtown

Excellent

99 Reviews

4.5/5

Breakfast Included

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I realize that businesses are slowly reopening, but cleaning hotel rooms, and keeping up with maintenance should not be neglected. The bathroom was FULL of hair, everywhere. We wanted tub, because my wife prefers baths. We were never told that the only rooms with a tub are handicap-accessible rooms. The handicap bench makes using the tub pretty much impossible, as the bottom hinges of the bench protrude into the tub area. The tub, itself, is VERY slippery when wet. Probably not the best for a handicapped room. The drain plug did not keep water from draining (perhaps from more hair?) While showering, and with the drain open, the water still collected in the tub. The rest of the room was acceptable, but the appearance made it seem as though it was on the tail end of some repairs. Those should be 100% completed before using the room. The handle, and front of the bedside table was disgustingly sticky. There are absolutely no USB ports in the room. The TV, ”guide”, never, ever worked. There are several security issues around the hotel, mainly broken doors.

Residence Inn Omaha Aksarben Village

1.77km from downtown

Excellent

80 Reviews

4.5/5

Breakfast Included

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Hotel location, facilities are good, breakfast is also available, there are many restaurants nearby, it should have been a good experience, but very depressed is the hotel booked in Ctrip in advance, but also paid the full amount, but because of Ctrip, the hotel I re-debited my credit card for two days (290💲). After unintentionally discovering and communicating with Ctrip twice, I said that I had communicated with the hotel and I would not charge any more. As a result, the hotel had to deduct the fee when checking out. After spending more than an hour of repeated communication, it was found that Ctrip’s problem was not communicated with the hotel. I paid almost 320&#128178 on the Internet; Ctrip paid only 200&# to the hotel. 128178;, so the hotel has to charge. Finally, I made a lot of calls before I contacted Ctrip, saying that I would pay for it first (70💲) and then return it to me! It’s an unforgettable experience. I hope that Ctrip will not happen again in the future. And I don't know when the hotel will return the credit card from the credit card deduction!

Hampton Inn Omaha/Midtown (Aksarben Area)

2.22km from downtown

Excellent

97 Reviews

4.4/5

Breakfast Included

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I have to say, I was pretty disappointed in this Hampton after reading all of the great reviews and seeing the trip advisor choice award 2024 as well. Our room was fairly clean, but things were missed like the countertop of the wet bar, etc. We booked a suite room to sleep my family if 6. We had to go back down to the front desk for bedding for the sleeper sofa after even confirming at check in that there was indeed bedding in the room…there was not. The phone did not work which I tried to use to call about the missing bedding. The towels were also paper thin (could really use replacing) and again we were only given 3 towels and two wash cloths in a room that sleeps 6. When you book a larger room at a higher rate and state that the number of guests is 6, it is honestly expected that the proper amenities are in the room or at least given to you at check in. Having to continue to ask and hunt down what is needed is not good hospitality in my opinion. The breakfast was really not good either (there were very few options and what was offered looked as though it had been sitting there for days…tasted as such as well. The eating area was also not being serviced. Every table was dirty as they were not wiping them down between guests. Lastly, the overall experience from the employees was lackluster. No one greeted us when we walked by the front desk at any time. If we needed something, we had to get their attention. There were no, “good mornings or welcomes” Heads were always down at the desk/computer. I think Hamptons in general have gone down hill especially for the price. If we are in the area again, we will be staying elsewhere.

Omaha Marriott Downtown at the Capitol District

5.81km from downtown

Excellent

85 Reviews

4.5/5

Breakfast Included

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Experience the best from our downtown Omaha, NE, hotel when you book a room at Omaha Marriott Downtown in the Capitol District. Showcasing sleek and engaging design, our hotel is the anchor for our city's new Capitol District and is located across the street from the CHI Health Center Omaha and Charles Schwab Field Omaha, home of the NCAA College World Series. Host your next meeting or training session in one of our six event venues, offering more than 20,000 square feet of total space. Take a dip in our hotel's rooftop swimming pool or visit our 24-hour fitness center, equipped with cardio machines and free weights. Wind down after a busy day in Omaha, NE, by curling up on your downtown Omaha, NE, hotel room's plush bed and watching a movie or the latest series on a flat-screen TV. Omaha Marriott Downtown at the Capitol District invites you to relax and enjoy our unrivaled hospitality and alluring amenities.

Sonesta ES Suites Omaha

2.1km from downtown

107 Reviews

3.9/5

Breakfast Included

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We stayed overnight in August, 2023. Check-in was pleasant, downhill after that. This is a franchisee-owned property, which means Sonesta corporate sells rooms here, but will not help out with any problems. The room was furnished with new or relatively new furnishings, but had obviously been remodeled by inexperienced amateurs, and had sustained significant water damage (see pictures). Inside doors were split apart due to water damage, floor moldings were rusty, bathroom painting included two different colors. The bathroom door was cut out to allow it to get past the toilet! To top it off, our credit card was charged for over $50 after we left (when we checked out, I asked if there were any charges, and was told no). Sonesta corporate ”called and asked the site management to call you”, after I repeatedly left messages on the local number. I finally had to have my credit card company stop payment and dispute the charge. It appears that many Sonesta franchisees buy hotels that need investment and ”update” them, with varying degrees of success and investment. Sonesta apparently does not hold them to any standard, and will not help customers with any issues, referring customers to local owners. There are complaints with BBB, which Sonesta denies responsibility. If you must stay at a Sonesta (they are NOT all bad), then call the Sonesta reservations number and ask if the specific property is a Sonesta-owned property or a franchisee. If the latter, proceed with caution.

Omaha Marriott

6.32km from downtown

Very Good

101 Reviews

4.0/5

Breakfast Included

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I recently checked in to the Marriott hotel in Omaha, Nebraska. This hotel seems to be new and lavishly constructed and decorated. However, the staff is not well trained. I do not believe them to be graduates hotel management, as I was checking in. I waited approximately 20 minutes as I was goingto to the counter Person at the counter let someone who just started waiting ahead of me after I checked in. I went to my room. The Wi-Fi did not work. I have had to call the front desk at which point the person gave me wrong information although later did ,I would not recommend the Marriott hotel in Omaha Nebraska to anyone. It seems to be extremely sub par and The employees are not trained.

DoubleTree by Hilton Omaha Southwest

3.67km from downtown

Very Good

101 Reviews

4.1/5

Breakfast Included

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We stayed at this double tree prior to a concert at the CHI event center. It's about a 10 minute uber ride to the center. The hotel appeared new. There isnt much in the way of dining or bars in the area. The restaurant/bar in the hotel doesnt open until 5 and doesnt offer room service. The food was good on a semi limited menu. The server was unable to split our bill for 7 people and 2 children. The room was nice and clean. The bed was comfortable and the room got cool enough, which anymore doesnt happen. The housekeeper came in about 8 in the morning while we were sleeping. She didnt knock loud enough to wake anyone we were woken by the door opening. Given all of that we would stay here again. It was nice and clean

Hotel Deco

5.19km from downtown

Very Good

97 Reviews

4.2/5

Breakfast Included

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Tomorrow, I will check in for my first visit to Hotel Deco. I'm bringing my son to a concert at a local venue, and I had several questions about parking, dining, and area attractions. I was fortunate enough to speak with Denise, who was fantastic at providing all the information I needed for each concern. I'm looking forward to our stay. Greg Keal

Four Points by Sheraton Omaha Midtown

3.61km from downtown

103 Reviews

3.9/5

Breakfast Included

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I would not stay at this location again, When I arrived I stood at the front desk for about 7 to 10 mins waiting for someone, they did have a sign saying they would be right back. The front entrance is in line with the backdoor as I was waiting 3 employees came rolling in, I joked with them and said cigarette break and they laughed and said yes, no big deal but do all 3 need to go smoke at the same time and leave the whole lobby empty while knowing people would be checking that time of day. We had a 3-night stay Thursday-Sunday. This is a good location in a borderline area hence the fence around the property. The room was nice and comfortable but the service at the front desk was very poor. It is not a big deal to me and they always ask on the Marriott Bonvoy surveys if they acknowledge your frequent user membership, which they didn't. There was a young man with black hair slender who was at the counter two days during our stay and a younger girl also on one occasion, I promise you they did not look up not even once they had their heads down looking at their phones the whole time and I am talking with probably 15 people in the small lobby people coming and going, we were waiting for my niece to pick us up. After arriving home I checked my emails and the bill from the stay and this is the main reason I wouldn't stay they had put a Green Tax of $4.99 a day along with other fees of $ 22.97 a day total in taxes and fees. I was never once advised about a Green Tax and it is not in the Omaha Tax code as far as I could see. This is criminal or should be. STAY AWAY.

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