Paris Marriott Opera Ambassador Hotel Guest Reviews
4.3/5
Very Good
74 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.5
Cleanliness4.3
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All reviews(74)
Positive reviews(70)
Reviews with photos/video(10)
Great location(15)
Awesome stay(12)
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Convenient location(11)
Easy to get around(5)
Negative reviews(4)
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
1 reviews
4.2/5
Very Good
Posted on Apr 8, 2024
Very good service. Perfect located near Garniers opera. Room: nice and spacious, but the window didnt give much light/view, in a corner of a small yard.
Response from Property: Dear Guest,Thank you for sharing your overall positive feedback in our property.Your invaluable comments are meaningful to us.We hope to have the opportunity to welcome you again.Sincerely,Maxime Crépy - Guest Relations SupervisorMarriott Paris Opera Ambassador Hotel
Tripe9
Superior Twin Room
Stayed in Jun 2023
Business travellers
14 reviews
2.7/5
Posted on Aug 10, 2023
The only great thing about this place was the location and the staff. But the cleanliness is something that should really be rectified, especially since they’re charging insane rates (much like most of Paris these days). It’s gross, room was undone even tho housekeeping had alr worked on it. Actual pee stains on the wall. I wouldn’t stay here again
Response from Property: Dear Guest Thank you for taking time to share your feedback with our team. Your rating is highly important and meaningful to us. Your comments regarding the issues with the cleaning of your room will be adressed promptly.We are committed to improve and rectify to ensure even better accommodation experience to be provided to guests.Our sincere and deeepest apologies as we did not meet your expectations.If there are additional areas or ways of improvement you wish to discuss, you cancontact directly the property.Thank you again for your invaluable comments. Hoping you give a new opportunity to welcome you back to Paris.Sincerely, Maxime Crépy - Guest Relations Supervisor Marriott Paris Opera Ambassador Hotel
Lee Ann
Superior King Room
Stayed in Apr 2024
Business travellers
42 reviews
4.2/5
Very Good
Posted on Apr 13, 2024
Good for short stays and great service. Very near tourist spots
Response from Property: Dear Guest, Thank you for taking time to share your feedback with our team. Your rating is highly important and meaningful to us. Since all services provided to you made your experience comfortable, we would be pleased to welcome you again. If there any areas and ways of improvement you would like to discuss about, you can contact directly the property. Sincerely, Maxime Crépy - Guest Relations SupervisorMarriott Paris Opera Ambassador Hotel
ChanTai
Superior Twin Room
Stayed in Apr 2023
Business travellers
12 reviews
5.0/5
Outstanding
Posted on May 8, 2023
Location is good, very convenient, many restaurants nearby, close to the Opera, Lafayette
Response from Property: Dear ChanTai, Thank you for taking time to share your feedback with our team. Your rating is highly important and meaningful to us. Since all services provided to you made your experience fabulous and beyond, we would be pleased to welcome you again. Sincerely, Maxime Crépy - Guest Relations Supervisor Marriott Paris Opera Ambassador Hotel
Amit Patni
Superior King Room
Stayed in Jul 2024
Business travellers
87 reviews
5.0/5
Outstanding
Posted on Jul 11, 2024
Excellent Hotel!
Response from Property: Dear Aileen Mandasoc,Thank you for taking time to share your feedback with our team.Your rating is highly important and meaningful to us.Since all services provided to you made your experience fabulous and beyond, we would be pleased to welcome you again.Sincerely,Maxime Crépy - Guest Relations SupervisorMarriott Paris Opera Ambassador Hotel
CC
Superior Queen Room
Stayed in Mar 2023
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on Mar 22, 2023
Reception service is really good. The hotel room is clean and tidy. Great experience.
Response from Property: Dear CC, Thank you for taking time to share your feedback with our team. Your rating is highly important and meaningful to us. Since all services provided to you made your experience fabulous and beyond, we would be pleased to welcome you again. Sincerely, Maxime Crépy - Guest Relations Supervisor Marriott Paris Opera Ambassador Hotel
Guest User
Executive Twin Room
Stayed in Nov 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Dec 11, 2024
The hotel in the center of Paris is relatively clean and convenient. Although the room size is average, it is still cost-effective in Paris. The front desk service attitude is also very good.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對巴黎歌劇院萬豪大使酒店的好評!我們很高興聽到您對酒店的清潔度、中心位置以及接待團隊的服務感到滿意。雖然房間面積有點小,但我們很高興您發現我們的酒店在巴黎物有所值。我們期待在不久的將來再次為您服務!真摯地,扎卡里亞·庫達內客户關係巴黎大使歌劇院萬豪酒店
Guest User
Deluxe King Room
Stayed in Jun 2024
Business travellers
24 reviews
5.0/5
Outstanding
Posted on Jun 25, 2024
The room is relatively large and the location is very ideal. It is only a 5-minute walk from Galeries Lafayette and Printemps, so you can basically go shopping and come back late at night. The coffee for breakfast is especially delicious, cappuccino.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好! 感謝您入住法國巴黎萬豪劇院大使酒店。 從您的評價,我方知曉您基本上滿意。 希望以後,我們能夠再次接待您。 此致、敬禮、麥西 - 賓客關係部主管
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
33 reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
Very good, very good, I will come again next time.
Facilities: Complete, very clean, the environment is very good, and the service is also very good. I can recommend friends to come next time. A different experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your wonderful review of our hotel! We are very pleased that you felt the complete facilities, cleanliness and superior surrounding environment of the hotel during your stay. We are honored to be able to provide you with such a unique experience. We look forward to your next visit and thank you for recommending our hotel to your friends! Sincerely, Paris Marriott Opera Ambassador Hotel
Simonsunlei
Superior King Room
Stayed in Mar 2024
Solo travellers
12 reviews
5.0/5
Outstanding
Posted on Mar 5, 2024
This is my second night staying in a hotel in Paris. I highly recommend this hotel and will probably book more days next time I travel. The strategy is as follows
1. The transportation is very convenient. You can take Rossiy Bus directly from CDG and get off at Opera. It only takes a few minutes to walk there. No need to take a taxi.
2. The sanitation and facilities of the entire hotel are good. It is extremely quiet when sleeping at night. The room I stayed in has double doors and good sound insulation.
3. I am very satisfied with the professionalism and enthusiasm of the service staff.
4. Most of the prices are between 2500-3500, which is a 4-star standard. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear Guest: Hello!
Thank you for your valuable feedback and for staying at the Marriott Ambassador Opera Hotel in Paris, France.
Hope to welcome you again in the future!
Sincerely,
Regards,
Maxi
Guest Relations - Supervisor
Marriott Ambassador Opera Hotel in Paris, France
Guest User
Superior King Room
Stayed in Aug 2024
Solo travellers
11 reviews
3.1/5
Posted on Aug 21, 2024
I was given a room with a view of the opposite wall for more than 2,000 yuan. The room was also old and the breakfast was very simple. The price-performance ratio was very low, perhaps because it is Paris. It is very close to Galeries Lafayette and Spring, but I don't like shopping, so I won't choose to live in this area next time.
Facilities: 1. No soundproofing at all. The sound of the door opening and closing in the next room, talking, and footsteps upstairs are all audible. It is really not soundproof, and people with poor sleep will collapse. 2. The facilities are old, especially on the 6th floor. The deluxe twin room has no sofa and no refrigerator, which is quite simple.
Hygiene: The room will be cleaned in time every day.
Environment: It is very close to Galeries Lafayette, but it is farther away from the opera house, so the convenience is a little worse.
Service: 1. After leaving the hotel, I suddenly received a deduction message of more than 2,000 euros. I did not spend any money in the hotel, and paid the full amount online through Ctrip. Initial communication, the wrong amount was deducted, and I found out after looking through the reviews that I was not the only one who made the mistake. The handover of the hotel's work is very problematic. 2. During the stay, I continued to stay in the original room selected on Ctrip, but was told that I had to change rooms. During the room change, I forgot a skirt hanging in the closet. I immediately went to the front desk the next day and said I would find it as soon as possible, but there was no follow-up. The second time I went, I was told that I couldn't find it. I was very sure that the skirt was hanging in the closet, so the front desk staff accompanied me to the original house to look for it, but the skirt was gone. I reiterated that I was sure that the skirt was in the closet, so I asked the room service staff on the spot, and one of them admitted to taking the skirt, and obviously, he didn't return it. The front desk staff said that the HOUSEKEEPER would return the skirt later. Then three days, no news. I went to the front desk again to ask, and the staff said they would try their best to find it. I told him that I was sure that a staff member took the skirt, because the skirt was a gift, so I must get it back, otherwise I planned to call the police. Then the front desk staff invited the management, and within 20 minutes, the skirt was found. Quite speechless. 3. The breakfast is very monotonous, and it has not been changed in the ten days of stay. It is recommended not to buy it. Coffee outside is much more exciting.
The room is old, the shower head is hairy, and I feel allergic after taking a shower. No smoking notice was given in advance and there was no no smoking sign in the room. We were never informed of the no smoking policy during our 5-day stay. When we left the hotel, our deposit of 250 euros was deducted.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at the Paris Marriott Opera Ambassador Hotel! From your review, we learned that you encountered some abnormal situations during your stay. The rooms provided by this hotel are all non-smoking rooms. Smoking is not allowed in the hotel, but there is a smoking area at the entrance of the hotel. In addition, at checkout, if there is no consumption in your deposit, under normal circumstances, it should be automatically returned immediately. We recommend that you contact staff at your bank to familiarize yourself with the status of the return process. We are very sorry for the feedback on the issues raised and we will deal with them appropriately as soon as possible. Thanks again for your really valuable feedback. We hope that you will give us the opportunity to host you again in the future! Sincerely, Maxi - Director of Guest Relations
Aiwannao
Superior Twin Room
Stayed in Jun 2024
Travel with friends
16 reviews
3.0/5
Posted on Jul 27, 2024
The breakfast is very good. The view from the executive lounge is great. The food is also very good. However, the room is small and the bed is average in comfort.
Located in the Paris shopping mall area, there is no need to worry about security.
Printemps Department Store and Lafayette Department Store are both within walking distance, about 10-15 minutes.
The front desk service attitude was very good. Although the room did not have a view, it had plenty of space.