Amirul
October 21, 2024
Flight: I am pleased to say that the flight was excellent. The service was prompt, the staff were courteous, and the overall experience was smooth. Thank you for providing such a pleasant journey.
Hotel: Unfortunately, my experience at the hotel was not as positive. While I understand that some issues were due to unforeseen weather conditions, there were several significant concerns:
Flooding: During our stay, it rained heavily, leading to flooding in the hotel. This made our stay uncomfortable and inconvenient.
Room Amenities: Our room did not have a water heater, which was quite inconvenient, especially with children.
Accessibility: The lack of a lift was challenging for our family, requiring us to navigate stairs multiple times a day with kids and luggage.
Despite these issues, I want to commend the front desk staff, particularly the lady at the reception, who was very attentive and tried her best to make us comfortable under the circumstances.
Overall, while the flight met my expectations, the hotel experience fell short due to the conditions we faced. I hope that feedback like this can help improve future stays for other guests.
Thank you for your attention to this matter.