Overall we had an amazing holiday and will certainly consider coming back, if we visit the area again. We went Nov 10-20th. Temp was 26-29 everyday. Sun was up early and started going down/emptying the pools around 4. This hotel had way more positives than negatives but I'll start off with the bad parts, so people can just see the issues, which may put them off. 5 Stars. It's a great hotel overall but people's ideal of 5 star will be different. Don't expect Hilton Shinjuku, Renaissance Bangkok, Shangri-La anywhere.... It's Sharm (no offence) and it's a family hotel. Things are going to be slightly rough around the edges, in places, it's busy, has lots of kids and you aren't paying top dollar, so go into it with realistic expectation. When i originally arrived i didn't think ”wow 5 stars”, there is random old wooden furniture, some things look a bit dated, but i looked past those really as i wasn't expecting bespoke 5 star fittings in a family hotel. i'd say 4-4.5 is fair. Heated Pool - We went in November 10th-20th. One of the reasons i chose this was previous review of heated pools. Most of the pools were not heated. There were 2 kids pools that were labelled as heated. A bottom one with a large water tower and a top one with a pirate ship. The bottom one was absolutely freezing all holiday and as a result it got 1/20th of the activity as the other. it was way to cold for most people. Luckily the top pool was slightly heated, so that was a nice temperature on 8/10 days. There were 2 days when this pool was too cold for our 3 year old, even i didn't go in as i thought it was cold, especially when you are out the water and the wind got you. But overall 8/10 days with a warm pool. The lack of activity in pool 1 meant every family wanted to use pool 2, so there were shortages of beds around that pool everyday. if both pools where empty, people would spread out more and there would be more availability overall. The bedroom door lock. Not a major issue, but it was the worst electronic lock I've ever experienced at a hotel. it could honestly take 20-30 attempts to open, slow, fast, leave it in, jiggle, it made no sense. very temperamental. The hotel is big. We were in block 3000-3024. This is right near the entrance and has family rooms with 2 bedrooms. It's a long walk to the heated pool or the beach. I didn't mind that much but if you are carrying a lot of things, or have kids who won't walk etc, it's a several minute walk, which some may not like. The good. The hotel overall was clean. The staff did a great job of looking after it. Even the toilets throughout were well monitored. The staff were excellent. Couldn't fault them for effort and attitude and they work long hours. They are there at breakfast and still there cleaning after the last meal, everyday. Ahmed Mahmoud by the pain pool. Mudammed Abdel in Tagine notably treated us well. The entertainment team did a great job of putting on things for the adults, yoga, zumba, water polo, dar
Very Good
48 Reviews