Harman Hotel Sanya

Harman Hotel Sanya Reviews

Harman Hotel Sanya

No.136 Yuya Road, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
Harman Hotel Sanya
Harman Hotel SanyaHarman Hotel SanyaHarman Hotel Sanya
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Harman Hotel Sanya Guest Reviews

4.6/5
Very Good
11900 reviews
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(11900)
Positive reviews(11566)
Reviews with photos/video(3832)
Nice sea view(1485)
Great swimming pool(1446)
Friendly front desk staff(1209)
Delicious breakfast(1058)
Has an infinity pool(695)
Close to beach(515)
Has play area for children(294)
Delicious buffet(291)
Negative reviews(334)
Guest User
Deluxe Sea-view Room
Stayed in Nov 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on Jan 2, 2025
Very good overall. Renovated interior. Right next to the mall with restaurants and shops. Beach within 5 mins.
Response from Property: Dear guests, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard. We look forward to our next trip and we can create more perfect services for you.
SethToh
Harbor Family Triple Room
Stayed in Dec 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Jan 9, 2025
Lots of food options around! Walkable distance to the beach!
Response from Property: Dear guests, hello. Thank you for your recognition of us. Every little need of our guests is the direction we sincerely strive for. We will definitely work harder to create a five - star standard. Looking forward to your next trip, we hope to create more perfect services for you.
nikifew
Sea-view Sunshine Double Room
Stayed in Jul 2024
Couples
8 reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
Stayed 4 days in a hotel. The hotel is located nearby the biggest shopping mall in dadunhai area, which provides a big number of attractions inside, fine dining and shopping. Dadunhai beach is okay with well developed infrastructure. Breakfast is perfect with a huge amounts of dishes both European, Russian and Chinese cuisine.
Response from Property: Thank you so much for your endorsement and suggestions! Our team is committed to providing a first-class stay and is happy to know how you feel during the breakfast portion. Thank you for your appreciation of the mall and beach location as we continue to optimize facilities and services to ensure that every guest enjoys the perfect vacation. For future visitors, we will continue to pay attention to and improve any possible shortcomings. Looking forward to your visit again and sharing more wonderful memories with us!
Philippe de Manny
Sea-view Sunshine Double Room
Stayed in Jul 2024
Solo travellers
1 reviews
2.7/5
Posted on Sep 6, 2024
Not recommended if you do not speak Mandarin or Russian. Apart from one gentleman who spoke English at the reception there is zero communication with staff or even travel agent for excursions. Outside the city is beautiful but not much to see or do after 2 days. Strangely communication outside the hotel in places such as the beach club or the dolphin pub was so much easier also if you want a good coffee avoid the hotel just across the road to the little surf coffee shot fantastic people and great coffee.. Really Arman got to do something for non Russian customers who might come more often if they feel welcome. As for the food and drinks I rather not say anything as nothing nice can be said. Sorry but quite a disappointing stay.
Response from Property: We are very sorry for your disappointment with our stay at our hotel, which we deeply regret. We are committed to providing every guest with an excellent service experience and sincerely thank you for your valuable comments and feelings. Take immediate action to provide more support and communication channels for non-Russian customers and create a friendly environment. In view of the poor catering experience you mentioned, we will conduct in-depth examination and improvement of food and beverage services, and strive to meet the needs of different guests in terms of taste and quality. In addition, we will strengthen the training of the hotel team to ensure that employees can better understand and respond to the needs of each guest in reception and service. Given the outstanding quality of food and coffee at the Little Surf Cafe you mentioned, we will build on its success by partnering with the cafe and possibly inviting it to offer additional dining options to our guests to add variety and enrich your culinary experience at the hotel. For the good communication experience between the beach club and the dolphin bar, we are also studying how to further optimize the cooperation and communication between the formats inside and outside the hotel, so as to ensure that every corner can become an ideal place for guests to enjoy socializing and relaxing. Once again, thank you for your important feedback, which we will see as a valuable opportunity to improve our service quality and strengthen our team's capabilities. Looking forward to future opportunities to provide you with a stay experience that exceeds expectations.
Duane Jeffrey
Guestroom - Sea-View
Stayed in Jul 2024
Solo travellers
10 reviews
4.5/5
Great
Posted on Aug 15, 2024
The view is partially very beautiful (except for the extremely ugly buildings below and around the hotel). The location isn't directly on the beach but it's very close. Very nice location. It's close to all the shops as well. The facilities are nice, however, the bath robes I had were extremely worn, frayed and haggard. I definitely would not keep it in any hotel. The TV and bedside light were broken. These things should be easy to fix? I was in one of the more expensive rooms. This is just negligence and easily avoidable by the hotel. Customer service is very delightful. They did offer me free snacks and drinks upon arriving, in order to give more time to prepare the room. The snacks and fruit are in the photo. That was nice. I also came back to the hotel one day to find a birthday cake in my room. Quite delicious and very thoughtful. I really appreciated that. Very good gesture, thank you! If the price was cheaper I would go there again. However, there are better hotels around for this price. Still, it's very nice.
Response from Property: Dear guests, thank you for choosing Harman Resort Hotel. After reading your comments, we are very sorry, because the hardware did not meet your expectations. We hope that we can make up for the shortcomings in hardware by improving the service quality. We also sincerely invite you to have the opportunity to visit again next time and see the changes in the hotel!
Arthur Kalantaryan
Superior Room (2 beds)
Stayed in Jul 2024
Travel with friends
16 reviews
5.0/5
Outstanding
Posted on Aug 6, 2024
The hotel room was clean and neat. The staff there was nice and helpful . The location was good, close to the beach , close to many restaurants and bars .
Response from Property: Thank you very much for your good comments on us, we are very pleased! Your satisfaction is our greatest pursuit. In order to continue to maintain this service, we will continue to pay attention to and improve the service quality to ensure that every resident can enjoy a clean and warm environment and friendly and professional service. At the same time, we will also strengthen our ties with surrounding restaurants and bars to provide you with more food and wine experiences. If you have other feedback or need any help, feel free to let us know. Thank you again for your support and look forward to your next visit!
Aaliya_13
Sea-view Sunshine Double Room
Stayed in Jun 2024
Solo travellers
23 reviews
4.7/5
Amazing
Posted on Jul 27, 2024
The location is spot on. Right on the end of the Dadonghai stretch. Prime location to start a good beach walk. The breakfast until 13:30 is a perfect and they have a great variety. Suitable for westerners. Very family friendly which for me as a downfall but for obvious reasons can be seen as a plus. The gym was well equipped and the infinity pool was kept warm which was nice. The staff was very helpful. I initially booked for 5 nights and prolonged to 7. You get your money’s worth out of this one. The view from the room was spectacular and so was the bath tub. No privacy in the bathroom if you’re sharing though and no hooks to hang towels and robes.
Response from Property: Dear guest, Thank you so much for your positive review of the hotel, especially the high recognition of the location, breakfast, gym, pool, staff and room facilities. We are pleased that these aspects can meet your needs and make you feel satisfied while walking on the sea and enjoying a peaceful time. We understand some of your concerns regarding the shared bathroom setup and deeply apologize for our failure to fully provide the personal privacy space you expected. The issue you mentioned is a very important point in improving the space, and we've started looking at adding privacy features in the bathroom, such as hooks for hanging towels and robes. Regarding the choice of initial reservation and subsequent extension of stay, it must also reflect your satisfaction with our services in other aspects, which we are deeply honored. We promise that bathroom facilities will be upgraded to ensure improved comfort for all future guests. Thank you again for your feedback, if you have any other suggestions or needs, please feel free to contact us, we will be happy to serve you. I wish you a happy life! Hotel Team
인호
Superior Double Room
Stayed in Nov 2024
Family
3 reviews
3.5/5
Posted on Jan 2, 2025
This is one of Sanya's traditional accommodations. It is conveniently connected to the Pineapple Mall. Facilities are average, but Breakfast is excellent.
Response from Property: Dear guests, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard. We look forward to our next trip and we can create more perfect services for you.
Anonymous User
Superior Double Room
Stayed in May 2024
Travel with friends
20 reviews
4.2/5
Very Good
Posted on Jun 10, 2024
Nice, clean, generic hotel near a beach. Room was clean, pool area was nice but in need of some maintenance (some tiles are missing). It would also be nice if they provided more shaded areas pool side, away from the kids pool.
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at the Harman Hotel and sharing your stay experience. I am truly moved to see your comments. I am glad that the hotel has brought you a wonderful time for your trip. Your appreciation has really given us great encouragement, and we also appreciate your valuable feedback. We will definitely do better and be committed to providing every guest with a homey stay experience. Welcome to come back and take a look often!
Megan_Cohen
Superior Double Room
Stayed in May 2024
Couples
6 reviews
3.7/5
Posted on Jun 12, 2024
The hotel is situated in a very touristy area. Many Russian-speaking tourists. There is a mall by the hotel and a food court area across the street, the beach is within walking distance. The room was clean it came with basic amenities, I would take an extension lead to charge multiple devices. The elevators are very slow and if you want to relax by the pool and find a place to sit you need to go early as the seats get taken fast. The gym area has enough equipment to get the job done. Check-in and check-out were very fast, we had no problems. If you cannot speak Chinese they will translate. There were a few rude entitled tourists. Be courteous and respectful to the workers and people trying to help, and make an effort to use their language either via a translation app or learn a few words. You will see the instant appreciation and respect for trying. If you go to the front of the pineapple and walk left for about 5/10min you can find some Western restaurants called the Dolphin, Little India and an Italian place. If you want coffee early in the morning there is a Starbucks on that same road that opens at 7:00 am. Overall it was a good stay for a business trip with no issues.
Response from Property: Dear guest: Hello! Thank you for your visit at the Harman Hotel, and we sincerely appreciate your love and recognition of us. You remember the wonderful time here, which moved us deeply. It is our duty to provide guests with a wonderful stay experience. It is our great honor to receive your praise, and we are also more motivated to continue moving forward. We hope to have more opportunities to serve you!
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Mar 27, 2024
Breakfast until 13:30, Perfect for families with children, a view pool with children's slides
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the Harman Hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved and will continue to work hard to prepare for your return at any time.
Nkotan
Superior Double Room
Stayed in Jul 2024
Family
8 reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
This is one of the best hotels I ever stayed at. The service was exceptional. Huang Xue cleaned our rooms very nearly everyday. Connie wang came up to make sure our stay was going well. It’s a perfect hotel for families.
Response from Property: Thank you so much for your approval and support! We are honored to hear that you have expressed satisfaction with our service and environment, and especially thank you to the two colleagues you specifically mentioned, Xue Huang and Connie Wang, whose dedication and service have positively impacted your experience. These are the best recognition of our team's hard work. Your feedback is communicated to each colleague, which will inspire them to continue providing exceptional service. At the same time, we attach great importance to the stay experience of every guest, and your recognition of the hotel as a family-friendly choice is the driving force behind our continuous improvement of service standards. Looking forward to the opportunity to serve you or your family again and make your next stay experience even more exceptional!
MugiAmar
Guestroom - Sea-View
Stayed in Jun 2024
Solo travellers
3 reviews
2.2/5
Posted on Jul 17, 2024
The hotel was so dirty and smelly. First night i was not sleep because of that smell. Wall and toilet was not clean. I do not want to suggest this hotel to who will travel with kids
Response from Property: Thank you for your feedback on our hotel. We deeply regret the unpleasant experience for you and your family. Regarding the unsanitary phenomenon and air quality problems you pointed out, we deeply apologize and acknowledge that our service has not met the expected standard. The hotel continues to carry out strict cleaning and maintenance work, but there are obviously shortcomings. We have immediately thoroughly cleaned and disinfected the rooms, walls and restrooms. We are deeply sorry for affecting the quality of your sleep, which was by no means our goal. Regarding the odor problem, we have worked closely with relevant departments to strengthen ventilation, disinfection and other operations to ensure a fresh and comfortable hotel environment. When facing travelers traveling with children, our primary consideration is to provide a safe, healthy and comfortable accommodation environment. To express our sincere apologies and to make up for your displeasure, we will offer a free extended stay service so that you have enough time to relax and explore the surroundings. We attach great importance to the experience of every guest. Your feedback will help us improve our service standards. Please give us another opportunity to improve our service. We sincerely thank you for your feedback and understanding of us, and look forward to the opportunity to provide you with a stay experience that is more in line with your expectations.
Ines
Deluxe Sea-view Room
Stayed in Jun 2024
Couples
6 reviews
4.5/5
Great
Posted on Jul 15, 2024
We had a lovely stay at the hotel. The inside of the hotel looks renovated and is clean. At reception, there isn’t someone who speaks English, which made it hard to communicate to have our needs met. The room with sea view was lovely and comfortable. The breakfast had a lot of choice with a mix of Chinese and western. The swimming pool is big and is open until late which is nice! It’s about an 8 minute walk to the beach. We were surprised to see that the rules for swimming at the beach have changed. There are guards controlling where you can swim (only between the ropes) and it is very annoying to hear the sirens and the shouting when someone attempts to swim outside that area. It messed with our relaxing time.
Response from Property: Dear guests: It is a great honor for you to have a good time in Harman. I also hope that this beautiful city and the warm Harman Hotel can leave you with a good memory. Looking forward to your next visit. I wish you all the best.
Pantone
Harbor Room
Stayed in Nov 2023
Solo travellers
9 reviews
5.0/5
Outstanding
Posted on Dec 30, 2023
Great location ~ less than 5 minutes to the beach! Staff are friendly and keen to help you have a good stay Breakfast is decent!
Response from Property: Dear guest: Hello! Thank you for your full five point evaluation of Harman Hotel. We will continue to work hard with your encouragement and support, and believe that we will do even better! Thank you for your continuous support! Wishing you good luck!
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