Palm Beach Resort & Spa

Palm Beach Resort & Spa Reviews

Palm Beach Resort & Spa

No.22 Hailong Road, Tianya District, Sanya, Hainan, 572023, ChinaView Hotel Details
Palm Beach Resort & Spa
Palm Beach Resort & SpaPalm Beach Resort & SpaPalm Beach Resort & Spa
Check available rooms for your travel dates
We Price Match
1 night

Palm Beach Resort & Spa Guest Reviews

4.3/5
896 reviews
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All reviews(896)
Positive reviews(788)
Reviews with photos/video(357)
Close to beach(135)
Great swimming pool(78)
Nice sea view(70)
Friendly front desk staff(46)
Perfect for kids(23)
Too many mosquitoes(20)
Has facilities for children(13)
Clean pool(10)
Negative reviews(108)
Дан888
Superior Garden-view Twin Room
Stayed in Nov 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Dec 24, 2024
It’s a very nice hotel! Serving is very good too!
Response from Property: Dear guest, thank you for choosing Coconut Palm Beach Villas & Resort . Coconut Palm Beach Villas & Resort is located in the Sanya Bay coconut Dream corridor, only 10 minutes away from the airport, the city, the surrounding business area covered, convenient transportation. The hotel has tropical botanical gardens, flower gardens, orchards, walking in the hotel's green, flowers and fragrance of the park, you can give the mood for a relaxing trip. Coconut Palm Beach Villas & Resort will continue to create a warm and comfortable living environment for guests and look forward to meeting you again, I wish you a happy life.
Thomas Alexander
Superior Garden-view Queen Room
Stayed in Nov 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
Very good service!
Response from Property: Dear guest, thank you for choosing Coconut Palm Beach Villas & Resort . Coconut Palm Beach Villas & Resort is located in the Sanya Bay coconut Dream corridor, only 10 minutes away from the airport, the city, the surrounding business area covered, convenient transportation. The hotel has tropical botanical gardens, flower gardens, orchards, walking in the hotel's green, flowers and fragrance of the park, you can give the mood for a relaxing trip. Coconut Palm Beach Villas & Resort will continue to create a warm and comfortable living environment for guests and look forward to meeting you again, I wish you a happy life.
Guest User
Deluxe 180° Sea-View Double Bed Room
Stayed in Apr 2024
Solo travellers
1 reviews
4.7/5
Amazing
Posted on May 7, 2024
Very quiet and comfortable place. Beach is good and close. Breakfast not the best , will not recommend (
Response from Property: Dear guest, thank you for choosing Coconut Palm Beach Villas & Resort . Coconut Palm Beach Villas & Resort is located in the Sanya Bay coconut Dream corridor, only 10 minutes away from the airport, the city, the surrounding business area covered, convenient transportation. The hotel has tropical botanical gardens, flower gardens, orchards, walking in the hotel's green, flowers and fragrance of the park, you can give the mood for a relaxing trip. Coconut Palm Beach Villas & Resort will continue to create a warm and comfortable living environment for guests and look forward to meeting you again, I wish you a happy life.
Guest User
Superior Garden-view Queen Room
Stayed in Mar 2024
Solo travellers
7 reviews
4.5/5
Great
Posted on Apr 7, 2024
Nice enough place, big room , nice pool with sun loungers. Close to the beautiful beach (again a no swim beach)
Response from Property: Dear guest, thank you for choosing Coconut Palm Beach Villas & Resort . Coconut Palm Beach Villas & Resort is located in the Sanya Bay coconut Dream corridor, only 10 minutes away from the airport, the city, the surrounding business area covered, convenient transportation. The hotel has tropical botanical gardens, flower gardens, orchards, walking in the hotel's green, flowers and fragrance of the park, you can give the mood for a relaxing trip. Coconut Palm Beach Villas & Resort will continue to create a warm and comfortable living environment for guests and look forward to meeting you again, I wish you a happy life.
Nobuhle
Townhouse Pool-View Twin Room
Stayed in Jul 2023
Family
11 reviews
3.0/5
Posted on Aug 16, 2023
Honestly I was thankful I was only there for one night , I chose it because it was close to the airport and I had an early flight so for that it worked perfectly. It’s right next to the beach which is nice I love the sea but everything else is 🥴. It is a cheap hotel so I guess you get what you pay for .
Response from Property: Dear guest, thank you for your attention, support, and affirmation of the hotel. Sanya Coconut Beach Hotel is located on the Coconut Dream Corridor in Sanya Bay, just over 10 minutes away from the airport. It is a coastal garden style resort hotel that integrates rare botanical gardens, flower gardens, tropical orchards, and wedding photography bases. The hotel has a unique European architectural style, and the small bridges and flowing water of Jiangnan style wind through the tropical gardens, Composed of 1 main building and 16 villa clusters. We will continue to serve every customer with care, hoping that our warm and thoughtful service and unique scenery will bring you a good mood. Your satisfaction is the driving force for us to continuously improve our service. Looking forward to meeting you again and wishing you a happy life!
Enigma.ngm
Garden Elegant Room (2 beds)
Stayed in Dec 2023
Family
18 reviews
1.7/5
Posted on Jan 27, 2024
17 people booked 6 rooms. There are so many things I want to write. the manager is really bad at communicating. the rooms are very dirty. They did not clean because there was no maid. I asked for a cleaning agent and cleaned it myself. they are unapologetically very mean. breakfast is very expensive but really bad. It's really dirty, there are rats running around by the pool. everything is dirty. This is a 1 star resort
Response from Property: Dear guest,thank you for choosing the hotel and giving feedback on your questions.Our greatest hope is to gain the satisfaction and happiness of our guest.We are very sorry for the trouble caused to you bu our service failing to meet your satisfaction.Regarding your feedback,we have also recorded and sent to the relrvant departments for improvement.The progress of the hotel cannot be separated from the encouragement and support of every guest.Please allow us to once again espress our sincere apolgies for failing to provide you with a perfect stay experience.I wishi you a happy life and a good mood every day!
Michaela (@uncoveringcities)
Superior Garden-view Queen Room
Stayed in Jul 2022
Couples
7 reviews
4.2/5
Very Good
Posted on Aug 24, 2022
Overall, we enjoyed our stay at this hotel despite it only being for one night. The hotel was actually split into two: the hotel building where you find the lobby, restaurants and various amenities, then the hotel room complex across the road - little villa type housing with individual hotel rooms and pretty outdoor pool. The room we stayed in was spacious, if a little dated in terms of room decor. Staff were as supportive and friendly as they could be. But the hotel’s amenities (mainly the gym) were worse than expected. When we asked hotel staff where the gym was, they happily directed us to it (a couple of floors up from the lobby, on a floor that looked like it was going through renovation). It was a small fitness room that was dirty, had non-functional machines (but no word from hotel staff or signage to say not to use the machines that we could see) and no AC. I tried turning on the treadmill, only to see it go from 0-20 with a second (thankfully I wasn’t standing on it!). Bit of a shame. One thing we loved about this hotel, and the room we stayed in was the close proximity to the beach. We could walk there within a minute!
Response from Property: Dear guest, thank you very much for choosing to stay at Yelintan Hotel Sanya. The hotel is located in the Yemeng Corridor of Sanya Bay and built near the sea!I'm sorry for not being able to bring you a very satisfactory check-in experience. Regarding the fitness equipment problem you mentioned, the hotel has ordered the relevant departments to strengthen the work inspection. At the same time, the hotel has a renovation and upgrade plan every year, and the hotel has a 24H duty manager.you can contact us if you have any questions, look forward to your stay again, wish you a happy life!
Vlad the Traveler
Townhouse Pool-View Twin Room
Stayed in Jun 2022
Family
21 reviews
5.0/5
Outstanding
Posted on Aug 1, 2022
I was prepared for everything, but it turned out super positive.. Kind and friendly staff which tried to help in every situation I needed to solve, though I don't speak Chinese, and they don't speak much English. The view is as thay say, a pool view.100 meter max to the ocean. The room is big enough, clean, breakfast is more or less same, 50-50 Chinese-Western food. Clean swimming pool. more than pleased, I stayed few nights longer, and I would definitely come again.
Response from Property: Dear guests, thank you very much for your support and trust in the hotel! Only then can we have the power to continue to develop and move forward regardless of the years. I hope our warm and thoughtful service and unique scenery will bring you a "home" feeling. Your satisfaction will give us the greatest incentive, and we will continue to serve every customer with our heart. I'm looking forward to meeting you again. I also wish you and your family good health and happiness!
Allicer
Deluxe 180° Sea-View Double Bed Room
Stayed in May 2022
Couples
69 reviews
2.5/5
Posted on Jun 25, 2022
The location is great if you like privacy to the beach but only for sunbathing, you can’t swim to the sea, it’s also ok if you got flight early in the morning, the location is near the airport. The service is ok, some staff are friendly and helpful while the others aren’t. The room is clean, it has a nice palm see view. Only one swimming pool is available to use near a bar which can’t make cocktails on the menu. They said it’s not available too. There are a lot of mosquitoes so be sure to take a spray. It has a mini shopping (store) inside so it’s very convenient too.
Response from Property: Dear guests, thank you for choosing yelintan Hotel and your comments on the hotel! We deeply regret your experience during your stay in the hotel. As we are a Garden Resort Hotel, there are a variety of subtropical flowers and plants in the park. While enriching the color of visual angle, mosquitoes are also inevitable. Your practice is very right. Close the balcony door as much as possible when you sleep at night, and use electronic mosquito repellent incense to repel mosquitoes at the same time. On the basis of the original disinfection and sterilization frequency, the hotel will further strengthen disinfection and sterilization! In addition, the hotel is also equipped with toilet water, if necessary, you can also call the service center. At the same time, the hotel has a 24h duty manager. If you have any questions, please contact us. The progress of the hotel is inseparable from the encouragement and support of every guest. Please allow us to offer you a perfect check-in experience. Once again, I sincerely apologize and wish you a happy life!
nols99
Superior Garden-view Queen Room
Stayed in Jul 2022
Couples
33 reviews
4.0/5
Very Good
Posted on Oct 5, 2022
Nice big resort. Beautiful big swinning pool. Was probably built a long time ago so some things are old. Overall, great value for money.
Response from Property: Dear guests, it's a great honor to get your support, and thank you for your affirmation of the hotel! Although the hotel has been in existence for some years, every year we will invest a lot of manpower and material resources to upgrade it. At the same time, we not only have a beautiful big swimming pool, but also the landscape is a major feature! Your satisfaction will be the greatest incentive to us, and we will continue to serve every customer with our heart. I look forward to meeting you again, and wish you and your family good health and happiness!
Lou Lou
Townhouse Pool-View Double Bed Room
Stayed in Jan 2022
Couples
1 reviews
2.0/5
Posted on Feb 3, 2022
5 star hotel, yeah right! The pictures shown online are NOTHING like the place. We booked 2 nights here but left after a mere 12 hours. We booked a villa with a pool view for ¥1,150 per night thinking we'd be getting a decent room. The room stank of mould and drainage water, the balcony didn't have any chairs and tables (as shown in pictures), when we took a shower we noticed the shabby shower curtain was barely hanging on and the bath plug clogged up and didn't drain for hours, the pillows and walls had mould growing on it. On top of all this, the pool water was dirty as hell and gave me spots and our bed had actual bugs!! I had to go to hospital because i got bit so bad and it got infected! The breakfast honestly was a disgrace!! It was more like a buffet for flies and we were the food!! Staff were moody, never smiled and not helpful with anything. We left and demanded a refund for our second night which the hotel eventually agreed to after a day of bugging. Definitely has to be THE worst "hotel" we have ever stayed in. This place is a health hazard and seriously should not be allowed to continue business.
Response from Property: Thank you very much for sparing your precious time to share your stay experience with us. We are deeply sorry for the unpleasant experience you had during your stay. We have fed back the problems you mentioned to the hotel leaders and responded to guests' needs in a timely manner. Thank you again for your feedback and hope we can serve you again.
Me travel
Townhouse Pool-View Twin Room
Stayed in Dec 2021
Travel with friends
6 reviews
3.5/5
Posted on Feb 6, 2022
The staff try to be helpful but have very limited English and knowledge to help foreign customers. They advertise as a hot spring resort but have no hot springs. Their Wi-Fi is sketchy and breakfast very Chinese and not very friendly for people who don’t eat meat. On the flip side the pool is nice and very close to the beach.
Response from Property: Dear guests, thank you very much for choosing to stay in Sanya yelintan hotel. The hotel was built in 2001 and located near the sea in the Coconut Dream Corridor of Sanya Bay. The highlight of the hotel is that after nearly 20 years of operation, it has created the most beautiful tropical garden in Sanya Bay. It is only more than 10 minutes away from the airport. You mentioned the lack of English communication among hotel staff. I believe it is also a common problem of most hotels. We can't guarantee that all staff use music. At the same time, I believe that in the near future, Chinese will become the first language in the world! At the same time, there are breakfast products. The hotel provides meals in the way of combining China and the west, and provides more than 30 kinds of products at a more people-friendly price. Although there may be no meals closest to your taste, we have always been very attentive. I look forward to meeting you again and wish you a happy life!
Nebojsa
Townhouse Pool-View Double Bed Room
Stayed in Jul 2022
Family
14 reviews
4.0/5
Very Good
Posted on Sep 4, 2022
Nice stay with family, but due to some covid cases in Sanya we have stay there just 1 day!
Response from Property: Dear guest, thank you very much for choosing Yelintan Hotel!The Chinese government has never relaxed its efforts to prevent and control the novel coronavirus.Once discovered, a series of control measures will be actively taken to minimize the risk, please understand!At the same time, we hope that our sincere service can bring you a comfortable experience and look forward to visiting again!
misheel66
Superior Garden-view Queen Room
Stayed in Dec 2023
Travel with friends
2 reviews
4.7/5
Amazing
Posted on Jan 6, 2024
so cool
Response from Property: Dear guest, thank you for choosing to stay at Sanya Coconut Beach Hotel. Sanya Coconut Beach Hotel is located on the Coconut Dream Corridor in Sanya Bay and is built by the sea. It is only more than 10 minutes away from the airport and the city. It is surrounded by business districts and has convenient transportation. The hotel has a tropical botanical garden, a flower garden, and an orchard. Strolling through the hotel's lush green park with fragrant flowers and fruits can give you a relaxing trip. Sanya Coconut Beach Hotel will continue to work hard to create a warm and comfortable living environment for its guests. We look forward to meeting you again and wish you a happy life!
timyrovec
Garden Elegant Room (2 beds)
Stayed in Nov 2024
Couples
1 reviews
4.0/5
Very Good
Posted on Dec 22, 2024
Check-in is fast. The key was given out quickly. They checked us into building 64 on the 2nd floor. They take you to your room in an electric car. The room has a wardrobe, shelves with a mirror, a TV, a refrigerator and a safe. The flooring is tiled. The room is tired. But everything is fine. Although repairs are needed. There is a table and a chair in the room. There is a kettle, glasses and tea. They give 2 bottles of water. On the balcony there is a dryer, 2 chairs and a table. There is a hairdryer in the bathroom. Accessories: soap, toothpaste and brushes, body cream. Pour shampoo into the dispenser. Sockets are suitable for Russian devices. There is a fumigator. Breakfast and dinner are in the main building. By card. For breakfast: eggs, dumplings, rice, noodles, sausages, vegetables, porridge and fruit. Standard set. They clean well. No questions. The territory is small. The main building is across the road. The beach is across another road. There are several sun loungers without mattresses. There is a swimming pool on the hotel grounds. Sunbeds with mattresses. Overall, it's a good hotel. But it's not worth a four or even a five, although they provide robes, slippers and 6 towels.
Original TextTranslated by Google
6/20
Response from Property: Достопочтен гост, спасиб, на вниман с поддержк и в отел услуг увер, сан отел "" коконат гроув" бич гранд "наход в SanYaWan кокосов сон променад побереж а, всег в 10 ю минут от аэропорт езд, уникальн в отел континентальн архитектурн стил, каннам мотив мостик проточн вод извилист в тропическ ландшафтн, дом главн здан с 1/16 дом вилл групп, одновремен бассейн, Можно гулять по зеленым садам или безмятежно трудиться. Мы будем продолжать следовать идее добросовестного и добросовестного обслуживания, с тем чтобы вы чувствовали себя как дома в "кокосовой роще", с нетерпением ожидая новой встречи с вами и желаем вам счастливой жизни!
  翻译: