Latest Reviews for Schaumburg Hotels

Holiday Inn Express & Suites Chicago Schaumburg
4.5/543 Reviews
Try to stay at this hotel and booked under military rate. I stay with Holiday Inn probably about 150 nights a year because I travel for work. Upon arrival, they seemed very nice and asked me for my ID which I gave them and proof of my military status. I then explained that I have a service dog And that is when things changed. They became extremely rude and told me that I needed to provide registration documents for my service dog, told me that I needed to bring my dog inside to show them. What kind of service is it performs, told me that my dog had to have a service vest on at all times. Also told me that I needed to have a military service dog ID for my dog. I explained to them that this was all against the ADA regulations and they are not allowed to ask me for all this personal information, they proceeded to become even more hostile by saying that I never even showed them military status even though the guy was holding the ID in his hand. He kept telling me that I’m not gonna be happy here and that I just needed to go find a different hotel all because my dog is a service dog and they did not want to allow her to stay there. Their behavior was very discriminatory and and violated my right to have a service dog for my medical disability. Do not stay at this hotel as they will soon be under investigation by the ADA and anybody else that governs the state of Illinois.

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