Shenzhen Convention and Exhibition Center Fumin Subway Station Qiuguo Hotel Guest Reviews
4.8/5
Excellent
7669 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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Positive reviews(7591)
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Easy to get around(850)
Convenient location(651)
Close to metro(589)
Friendly front desk staff(396)
Comfortable bed(137)
Would stay again(129)
Delicious breakfast(58)
Negative reviews(78)
Loret C.
Cozy Queen Room
Stayed in Nov 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
Convenient location. Hotel is just across the road from Exit B of Fumin subway station, with many restaurants nearby. Reception staff is helpful. Room is clean and spacious. There is complimentary self service laundry and dryer service on 5/F.
Response from Property: "Right Bank of the Ergun River" is about power, life, forests, flowing water, fallen leaves, the sun and the moon, the breeze, the moss, the dancing shamans, and the moonlight at night. It is sincere and deep, and I don't know why. But a passionate love. And you are the right bank in the hearts of hotel people. Braving the summer heat, you check into the Qiuguo Hotel with your tired body and heavy suitcases. Thank you very much for your stay, we immediately felt refreshed.
Michelle
Executive Business Suite (Smart Control + Fridge + Leisure Couch)
Stayed in Nov 2024
Family
7 reviews
5.0/5
Outstanding
Posted on Dec 4, 2024
Very friendly staff. The location is very close to the Fumin subway station B exit. The rooms were very clean. There are also restaurants and convenience stores nearby. Would definitely recommend.
Response from Property: When I was a child, my words did not express my feelings, but when I grew up, my words did not mean what I meant. I regret that I didn't communicate with you more when you came to Qiuguo Hotel. We neglected our laundry room, our gym, our afternoon tea and breakfast. After checking out, I realized that you had suddenly appeared and disappeared into the vast sea of people. Your support for Qiuguo Hotel is unforgettable.
fattylo
Cozy Queen Room
Stayed in Nov 2024
Couples
15 reviews
5.0/5
Outstanding
Posted on Dec 2, 2024
The hotel is located right next to Fumin station, literally 20 steps. The room was clean and on the cosy side - it would be quite cramped if you had lots of luggage however we were only staying one night and had very little belongings so it was perfect. The shower was hot and the bed was really comfortable especially the pillow (very good memory foam!) and bed sheets were silky soft. The hotel is non smoking and so were the rooms. There is also a hotpot restaurant on the second floor with great beef, and some noodle shops on the ground floor which we went to for breakfast/lunch. The staff also gifted a cute bottle of handcream upon checking out!
Response from Property: Life is like an answer sheet, which contains multiple-choice questions, fill-in-the-blank questions, true-or-false questions and essay questions. I hope Qiuguo Hotel will be your easiest choice and the most satisfactory answer! Welcome back!
Guest User
Boutique Queen Room
Stayed in Oct 2024
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on Dec 10, 2024
I recently had the pleasure of staying at this hotel during my trip to Shenzhen, and I am thrilled to share my outstanding experience. From the moment I arrived, the friendly and attentive staff made me feel welcome and valued.
The hotel’s lobby exudes elegance and offers a warm, inviting atmosphere that sets the tone for a wonderful stay. My initial room, while comfortable, had an atmosphere that wasn’t quite ideal for my needs. Upon expressing my concerns, the staff responded swiftly and professionally by arranging a new room for me. I was pleasantly surprised to find an extra ozone air purifier in the new room, which significantly enhanced the air quality and overall comfort.
The room service was nothing short of excellent. Every time the staff came to tidy my room, I could genuinely feel their dedication and respect for ensuring my stay was as pleasant as possible. Their attention to detail and willingness to go the extra mile truly made a difference.
Overall, the hotel exceeded my expectations with its wonderful room and lobby services, friendly staff, and their commitment to guest satisfaction. I highly recommend this hotel to anyone visiting Shenzhen and look forward to staying here again on my next visit.
Response from Property: Dear customer, yours must be our most precious gift. We will cherish this trust with all our heart, constantly improve ourselves, and provide you with more intimate and thoughtful services. Dive into the night with the wind, moisten things silently", may your life be full of sweetness and warmth!
Simon Huber
Cozy Queen Room
Stayed in Dec 2024
Couples
14 reviews
5.0/5
Outstanding
Posted on Jan 4, 2025
Great in the vibrant city with subway access and city view room
Response from Property: 感謝您對秋果酒店的一見鍾情!美麗的時光不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期待我們下次相見。祝安好!
Guest User
Superior Business Twin Room
Stayed in Nov 2024
Family
12 reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
The service is excellent and hospitality is same like high grade hotel
Response from Property: 都説山是水的故事,雲是風的故事,而你是我的故事。我們深知酒店各項服務設施並沒有您想象那麼完美,但是我們努力成為心中的“優質甑選”,雖不及新東方的才華,但卻是努力的小孩,微笑迎着光。
Guest User
Cozy Queen Room
Stayed in Sep 2024
Travel with friends
3 reviews
4.7/5
Amazing
Posted on Oct 20, 2024
Staying at this hotel was a pleasant experience. The hotel is right at one of the subway entrances and near an area where there are lots of places to eat. The rooms are not very big but are enough if you do not have big luggage. The room was a smart room. Breakfast was also delivered to us by a robot.
Response from Property: Dear guests, thank you for choosing Qiuguo Hotel. Thank you for your feedback and evaluation of our hotel. We are deeply sorry that we failed to meet your five-star standard. If you have any ideas or dissatisfaction after checking in, you can contact us at any time. There are people in the lobby 24 hours a day, and we will handle it for you as soon as possible. Qiuguo Hotel is an urban humanities boutique hotel that pays attention to the check-in experience of every guest. Your check-in comments and feedback make us realize that some details are not in place. We will continue to innovate and work hard to improve services and various quality, and provide better services for every guest staying in the hotel. We sincerely hope that every customer can become our friend and hope that you will have a different check-in experience next time. Qiubao wishes you a beautiful mood and looks forward to your visit again!
Sammyjake95
Cozy Queen Room
Stayed in Aug 2024
Travel with friends
15 reviews
5.0/5
Outstanding
Posted on Oct 1, 2024
It was a great stay everything was good and the staff were very friendly.
Response from Property: It is said that mountains are the story of water, clouds are the story of wind, and you are my story. We know that the hotel's service facilities are not as perfect as you imagine, but we strive to become the "high-quality choice" in our hearts. Although we are not as talented as New Oriental, we are hard-working children who smile at the light.
Lucas en China
Superior Business Twin Room
Stayed in Jun 2024
Travel with friends
15 reviews
4.5/5
Great
Posted on Jul 29, 2024
Location and service was good but the gym is not a real gym as you can see from the photo.
Response from Property: Dear guests, thank you for choosing Qiuguo Hotel. Thank you very much for your feedback and evaluation of our hotel. We apologise for not meeting the five-star standard in your mind. If you have any ideas or dissatisfaction after staying in the hotel, you can contact us at any time. There is someone in the lobby 24 hours a day, and we will be there at the first time. We will deal with it for you. Qiuguo Hotel is an urban humanistic boutique hotel, which pays attention to the check-in experience of every guest. The feedback of your check-in review makes us realise that some details are not in place. We will continue to innovate and continue to work hard to improve service and quality, and provide better quality for every hotel guest. Service, we sincerely hope that every customer can become our friend, and we hope that you will have a different check-in experience next time. Qiubao wishes you a beautiful mood and look forward to seeing you again!
Guest User
Boutique Queen Room
Stayed in Jun 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Jul 15, 2024
I really enjoyed staying in this hotel, excellent customer service and the best location to stay when you stay in this area.
Response from Property: 《額爾古納河右岸》裏對力量、對生命、對森林、對流水、對落葉、對日月、對清風、對苔蘚、對起舞的薩滿、對夜裡的月光,由衷深沉、不知所以但一往情深的愛。而你就是酒店人心裏的-右岸,頂着夏日炎炎,帶着疲憊身軀和沉重的行李箱入住秋果酒店。由衷感謝您的入住,我們頓時覺得蓬蓽生輝。
Siska
Cozy Queen Room
Stayed in Dec 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jan 4, 2025
The service was excellent. The location is very convenient, near the Fumin subway station and a lot of restaurants and massage place nearby.
Response from Property: 直面生活的槍林彈雨,不花太多精力用於粉飾自己的容顏。就像您疲憊拖着行李箱來到酒店一樣,秋果酒店的涼茶,點心。能給您適當的能量維持。你我都是真實存在,高昂着看着詩和遠方,從不放棄。
Wendy
Superior Business Twin Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jan 3, 2025
10 stars for this hotel.
1) Upon arrival, we received a friendly welcome greetings from the staffs.
2) All staffs are very friendly and helpful
3) Room is very clean
4) Complimentary drinks in room - coke, orange fanta, sprite, as well as bottled water. Hotel will refill when requested.
5) Hotel facilities includes washing machine and dryer.
6) Staff will offer a helping hand for free laundry service. This is what most of the hotel don’t have.
7) Lobby provides free drinks, biscuits, sweets and night time supper (porridge and hot desserts) too.
8) Hotel has a good location, just beside MRT (go exit C of Fumin subway station for lift access)
9) There are also many restaurants nearby hotel, such as McDonald etc.
10) Front desk provided heartwarming experience.
Response from Property: 人生就是一張答卷,它上面有選擇題,填空題,判斷題和問答題,希望秋果酒店會是您最簡單的選擇,最滿意的答案!歡迎再回來!
sonialamsd
Cozy Queen Room
Stayed in May 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Jun 24, 2024
We had an amazing stay!! Upon arrival, we were greeted by friendly staff and they gave us a complimentary upgrade. The room was clean and spacious. The bathroom and showers were also well equipped. It’s right outside fumin metro station and it’s close to coco park too!
In the morning I asked where we can go to have breakfast. It was before 7 am so the staff said they would send the breakfast up to our room and it was delivered fresh within 5 minutes. This hotel is great and we will come again!
Response from Property: Dear guests, thank you for choosing Qiuguo Hotel. Qiuguo Hotel hopes to find a pure land for people running in the bustling and bustling city, conveying the sincerity and friendliness between people, so that everyone who comes to Qiuguo can find a spiritual residence. If you want to know more about our story, welcome to join the "Qiuguo Hotel". We look forward to travelling with you all the way, sharing this joy together, and looking forward to your stay again.
Guest User
Boutique Queen Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 23, 2024
Hotel was very clean and service desk was very friendly and helpful. Location is extremely convenient, just exit the metro station and the hotel is right next door. Recommend
Response from Property: Thank you for your praise. We know there are still many shortcomings, but your encouragement makes us confident. May your life be like a brilliant rainbow, colorful and full of surprises. "There is no way out of mountains and rivers, but there is another village with bright willows and flowers." We look forward to having you stay again and witness our growth and progress.
Guest User
Cozy Queen Room
Stayed in Nov 2024
Couples
1 reviews
4.7/5
Amazing
Posted on Dec 29, 2024
Has smart technology within the room, cozy environment and has very friendly staffs helping you!
Response from Property: 尊敬的賓客您好,感謝您選擇秋果酒店,也非常感謝您對我們酒店的反饋評價,沒能達到您心目中的五星標準,我們深感歉意,您在入住酒店後有任何的想法或不滿意都可以隨時聯繫我們,前廳24小時有人在,我們將在第一時間為您處理,秋果酒店是一家都市人文精品酒店,注重每一位客人的入住體驗,您的入住點評反饋,讓我們認識到還有部分細節不夠到位,我們將不斷創新,繼續努力,提升服務和各項品質質量,為每一位住店賓客提供更優質的服務,我們衷心希望每一位顧客都能成為我們的朋友,希望您下次入住能有不一樣的入住體驗。秋寶祝您心情美麗,期待您的再次光臨!