CLLIX Australia 108 Apartments Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret that the apartment did not meet your expectations, and we apologize for any inconvenience this may have caused.Your feedback is valuable, and we take it seriously as we strive to improve our services. If there are any specific concerns you would like to share with us, please do not hesitate to reach out. We would appreciate the opportunity to better understand how we can enhance your experience for future visits.We hope to welcome you back and provide a stay that exceeds your expectations.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Dear Valued Guest,Subject: Thank You for Your FeedbackDear Guest,Thank you for taking the time to rate your stay with us. We're glad to hear you had a nice stay and appreciate your feedback. Your experience is important to us, and we continually strive to enhance our services to ensure a better experience for all our guests.If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We value your input and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Hi U.C,Thank you for sharing your detailed feedback! We're delighted to hear that our hotel's location, with its proximity to public transport and grocery shops, worked well for you. It's wonderful that you enjoyed the stunning view from your high-floor room, and we appreciate your kind words about our staff's helpfulness and responsiveness.We understand that the check-in process, despite the office being across the road, may have posed some challenges, especially for guests with large luggage. Your feedback is valuable, and we will certainly take it into consideration as we continuously work to improve our services.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Safe travels!Kind Regards, Anna Fung Hotel Manager

Response from Property: Hi Shae,We're thrilled to hear that you loved your stay at Australia 108! Thank you for sharing your positive feedback with us. Our team works hard to provide a memorable experience for our guests, and knowing that you had an enjoyable stay is truly rewarding.Thank you for choosing our serviced apartments, and we look forward to hosting you again for another enjoyable stay, whether it's for a few days or longer.Kind Regards, Anna Fung Hotel Manager

Response from Property: Hi Janetfaye,Thank you for providing us with your detailed feedback about your recent stay. We're thrilled to hear that you enjoyed the breathtaking view from your high-floor room and found our hotel to be clean, modern, and well-equipped. We're glad you appreciated the convenience of the location and the amenities provided. Your comments about the pool and key pickup location are duly noted, and we apologize for any inconvenience caused. We will work on improving our communication regarding these aspects to ensure a smoother experience for our guests in the future. We appreciate your valuable feedback and hope to welcome you back for another enjoyable stay soon. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Kind Regards,Anna FungHotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for your continued loyalty to CLLIX. We are glad to hear that your previous stay in Brisbane was a positive experience, and we appreciate your candid comments regarding your recent stay in Melbourne.We apologize for the inconvenience caused by the room size difference and the lack of amenities such as slippers, toothbrushes, toothpaste, and power adapters. We understand how these small details can impact the overall comfort of your stay. Additionally, we recognize that the walk to pick up the keys may not have been ideal, and we will review our processes to enhance convenience for future guests.Your feedback is invaluable, and we will work on improving these aspects to make future stays even more seamless. We hope to have the opportunity to welcome you back again and provide an improved experience.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Dear Valued Guest,Thank you for your positive feedback! We’re delighted to hear that you enjoyed the environment and found your stay comfortable. Your satisfaction is our top priority, and we hope to welcome you back soon!Kind Regards,Alastair VivianFront Office Manager

Response from Property: Hi,Thank you for your feedback. I apologise for the inconvenience you experienced with the odour in the room and the lack of instructions. We will address these issues promptly to ensure our guests have a more comfortable and informative stay.Your comments are valuable to us, and we appreciate the opportunity to improve our services.Kind Regards,Damon KimGeneral Manager

Response from Property: Hi Feng,Thank you for sharing your positive experience at our campsite. We are delighted to hear that you enjoyed the quiet ambiance, perfect for watching the sunset and allowing for a peaceful moment of contemplation.We appreciate your feedback on the value for money, and we're thrilled to know that you found our campsite to be a good choice for your stay. If there's anything specific you enjoyed or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back to our campsite.Kind Regards,Anna FungHotel Manager

Response from Property: Hi, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Anna FungHotel Manager

Response from Property: Dear Zan2014,Thank you for your feedback and for highlighting the convenience of our location. We're glad to hear that you found it easy to access various urban destinations. We appreciate your understanding regarding the key pickup process, and we strive to ensure that our guests have the information they need for a smooth check-in experience.We apologize if the absence of front desk staff affected your stay. We aim to provide clear instructions and assistance to make your time with us as comfortable as possible, and we will take your comments into account for future improvements.We hope to welcome you back soon and provide an even better experience.Kind Regards,Alastair VivianFront Office Manager

Response from Property: Hi Heidongxionbaobao,Thank you for your detailed and positive review! We're thrilled to hear that you enjoyed your stay at our serviced apartment. It's great to know that you found the apartment to be very nice and well-equipped for a comfortable stay.We appreciate your feedback regarding the check-in process and the location of the office for key collection. While we understand it may be a minor inconvenience, we're glad to hear that the overall experience and the convenience of traveling to and from Flinders Station made up for it.The fact that our location in Nan'an provided a quieter atmosphere compared to staying in the city, coupled with the proximity to public transport, is fantastic. We're pleased that you found the building's height offered a good view, and that the in-room amenities such as the kitchen and washing machine added convenience to your stay. Thank you for choosing our serviced apartments, and we look forward to hosting you again for another enjoyable stay, whether it's for a few days or longer. Safe travels!Kind Regards, Anna Fung Hotel Manager

Response from Property: Hi Guest,Thank you for taking the time to share your feedback with us! We're pleased to hear that you found our hygiene standards to be pretty good. Maintaining a clean and safe environment for our guests is of utmost importance to us, and it's great to know that our efforts are being recognized. We're also delighted that you enjoyed the beautiful and well-decorated environment. Creating a pleasant atmosphere for our guests is a priority, and we're glad that it contributed to your overall experience. Your mention of proactive cleaning is especially appreciated. Ensuring a high level of cleanliness is a key aspect of our commitment to guest satisfaction, and it's heartening to know that our cleaning efforts were noticed and met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Safe travels!Kind Regards, Anna Fung Hotel Manager

Response from Property: Hi Guest,Thank you for sharing your feedback about your stay. We're pleased to hear that you found the facilities complete and enjoyed the beautiful city view. However, we apologize for any inconvenience you experienced with the check-in and check-out process, especially in regards to the location of key collection and limited service hours. Your feedback about the language barrier is also noted.We understand the importance of convenient and accessible services for our guests, and we'll certainly take your comments into consideration for improvement.If you have any further comments, suggestions, or if there's anything else you'd like to share, please feel free to let us know. We value your input and hope to provide you with a smoother and more convenient experience during your future visits. Thank you for choosing us as your accommodation.Kind Regards, Anna Fung Hotel Manager