Anonymous User
October 27, 2023
The service was extremely poor, and the room we booked was very different from the actual room. We booked a standard double room, but it was actually a room on the top floor with 8 beds. When I went downstairs to report it, the service staff had a very bad attitude, thinking that we Chinese were deliberately looking for trouble. The next day, the check-out time was 11:12, so they told us that if we checked out after 11 o'clock, we would be charged 1 euro for every minute after 11 o'clock, and asked us to pay an additional 12 euros. When I mentioned again that the room we were arranged in was wrong last night, the waiter actually told me that we booked a standard room but we stayed in a large suite, and asked us to pay the additional fee. I was really convinced. Finally, a kind reminder, be sure to avoid scams and don't be deceived by photos!
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