Artyzen Habitat Suzhou Reviews

Arrived at front desk to do checkin, male front desk attended to me and did my check-in. Shared that he did a free upgrade for us, and asked for a 5star review. (But i believe in an honest review) Then came the deposit collection of 500RMB. Site show Cash/Credit/Alipay/Wechat Pay. Since i have excess cash with no use, i decide to do cash deposit. Not to mention site shows *non cash deposit may take 2-4 weeks to refund* The guy gave an unwilling face to receive it and wanted a change of deposit method, asking if i have Alipay or WeChat pay since "We dont even use cash in china mainland anymore. We all use ewallets. Also, you giving cash deposit will require longer checkout process as it is more tedious" When i shared that this was excess cash with no use as i also use Alipay, he asked me to change my deposit method. Next we wanted to do laundry, but it was a chargeable (?) facility. Other hotels are giving free laundry but here at this *5star* hotel is chargeable..? Nevertheless, for obvious reason, we can't use the self laundry service because it requires an APP installation and account setup that can only be tied to a local number, which we do not have as a tourist. When attended to front desk, we had to ask for specifically their help to run the washer and the first thing the male front desk ask was "i can help you run it, but how do you want to pay me for the fees later?" Went up to the laundry room with him at level 2 and he was enquiring if we can do Alipay or WeChat pay for the fees before he even assist with the wash. It was merely a 5RMB! Immediately ask for me to add him on WeChat and facilitate payment at soonest. Free gifts by hotel - we only tried out the canal cruise. But of cos, for the reservation with hotel is 2H prior, but to receive the reservation details is with local number. Since I have already added their WeChat so they sent me the booking details with the local number confirmation. But we had issues at cruise to scan the QR code as it was not the right one. Breakfast, basic spread i'd say. Not the best, quite limited but i suppose it's sufficient for filling up your empty stomach before finding alternative outside. Room size is definitely spacious since "upgrade" was given. We transported around with DiDi but the drop off lobby is so tight that the drivers made us board the car on main road with so many cars moving, which can be quite dangerous especially we still have to check the carplate numbers. Metro station, however, is just across the street. Which is very accessible for guest doing public transport. All in all, i would say the hotel offers a very comfortable sleep for the room amenities but the hotel facilities and service requires more improvement.

The hotel offers a pleasant environment and ambience. However, our experience with the front desk staff, specifically Jerry, was disappointing due to a lack of professionalism. We were initially assigned a room that was not ready, leaving us to wait outside while the housekeeping team completed their quality checks. Additionally, Jerry displayed an unfriendly attitude and seemed unwilling to assist with our check-in process. Furthermore, no support was provided by the hotel to deliver our luggage to the room, which added to the inconvenience. On a positive note, the housekeeping team did an excellent job, as the room was clean and well-maintained.

Excellent stay, very nice decor and spacious. Chic and tidy. Good staff service. Will recommend to others.

A beautiful hotel, modern and stylish with lovely gardens and surroundings, worthy of IG photos. The hotel gave me a free upgrade, an executive suite with a private garden!! I was so surprised with the garden, such a delightful space with seating. Bed was very comfortable, free mini bar on the first day, and a stylish bathroom with bath tub. Breakfast was sufficient. The front desk staff spoke English and were very helpful in booking my boat trip, also thanks to Peter who was very courteous. Location is excellent, metro is a few metres away, and there is a new shopping village with some lovely western restaurants plus lots of stylish bars. The gardens are also nearby. Highly recommend this hotel.

I left my jacket in the hotel accidentally when I arrived at the airport. The staff of the hotel named Demi kindly arranged for the delivery of my jacket to my new hotel. I am grateful for the help even though we had checked out already. Thanks again for the help!

Our twin room is very spacious and cozy. We loved how the staff speedily gave us an air purifier when we said we smelled some cigarettes smell. It helped refreshing the room fairly quickly. The fixtures and fittings are very useful, from good size of wardrobes, suitcase space, sofa, desk, bed and pillow are reasonably comfortable and not too soft. Housekeeping is very neat and tidy as well. We particularly like the open view from window facing the shopping arcade (traditional low rise houses). Last but not least, we wanna thank Hailey Song for going an extra mile and helped us return a parcel to SF upon check-out. Will recommend others upon their visit to Suzhou :)

Very nice staff, amenities: speaker, laundry, gym, robot service go bring your takeaways and parcels up to room. Room is huge for 1pax, chill and clean with complimentary ferry tour Nothing to complain

Strategic location, new n nice hotel. Hotel crew service is friendly. The fragrance smell is very nice. Room is big n spacious with sofa.

The hotel is absolutely amazing. We arrived as two families and our rooms rate was graded to the high quality king-size suit with a nice outdoor terrace. The room had all the necessary equipment and very cozy bathrobes. The design of the room is amazing and very stylish. Special mention to the shower gel, body cream and shampoo which smell amazingly! I would definitely recommend this modern, clean and stylish hotel to my friends. Breakfast had a variety of different dishes as Chinese and European as well. Thanks to the receptionist Jarry for his assistance, he was very nice and polite.

The entire hotel makes people feel comfortable, the city view looks so beautiful and there are many special chinese food around the hotel. The front desk Jerry is so patient to explain how to travel suzhou, what a nice hotel, what a nice city. by the way, there are not so many choices for the breakfast in hotel, but we like the noodles and chinese dumpline so much, taste even better than the hotel in shanghai.

Everything is excellent and special thanks to the reception Bruce for accommodating our needs very well. Highly recommended.

We saw this hotel from trip.com, never heard about it before but was attracted by its 5 star status and is very close proximity to metro station, 2 min walk, right opposite the station when you get out from exit no. 3 of 南园北路地铁站. The room is spacious! With nice design from a well know designer although im not familiar with him. We had a one nite stay only, my kids kept on asking for extension of stay. D bed is so comfy, aircon is working well, you no nid to leave one card in the room just keeping d room cold temperature at all times! I booked a very late train back to shanghai the following day as I thought I would spend my long days in suzhou. But we were too tiring, and sat at the hotel lobby for hours.i would like to express my gratitude to the front desk staff, 小陈, who is so helpful and friendly. She had approached us if we needed anything. A compliment to her warm smile and help... When we asked for direction, she had shared with us traffic conditions....others warm acts such as offering mineral waters to us and small gifts to our kids !! The kids love it so much. I would strongly recommend this hotel to others, not only good location, comfy n clean hotel, plus the politeness and professionalism of the hotel staff. Ms 小陈had made my stay even enjoyful!!

Artyzen Suzhou is my favorite hotel! It has the best location for my itineraries, and the service and cleanliness are also excellent. I love how they promote environmental conservation in the daily toiletries and amenities. If you need assistance in English, the two professional front desk and room service staff have greatly helped me! Mr. Jerry Wang made my stay comfortable as he also helped me book the taxi using the Chinese app, and you can see his genuine concern and professional attitude. I also received help in the room from Ms. Jala Liu. Overall, the stay was beautiful, and I recommend this hotel for business or leisure. There's a nice place to visit, especially at night, for a lazy walk. It’s on Pingjiang Road, a well-preserved ancient road with many interesting shops to check out. And, of course, the Master Net Garden is a go-to place, too, as it is one of the UNESCO heritage sites.

Room is good. Staff is nice. Good experience with boat trip.