Guest User
January 5, 2025
The front desk clerk spoke a little English when I checked in, and the communication process went smoothly. On the first day of booking, the flight was delayed, so the hotel coordinated check-out. When I checked in on the second day, I discovered that I had not noticed that I had booked a twin bed but there was no one staying there. "One person", so when we checked in that day, we were asked to pay an additional fee of $10,000 yen (two nights). Ctrip's customer service was terrible. They couldn't understand Chinese at all and there were communication problems. The third night I booked was originally You can check out for free before 6 o'clock on the second night, but the front desk staff said "cancellation is not possible", because everyone is talking about it, and Ctrip customer service can't help, so you can only touch your nose and admit it is bad luck!
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