Hotel Sita Palace on Heritage Ghats of Benaras

The hotel did not resemble the pictures at all. The water cut out, and the room had clearly not been cleaned or maintained. The rooms were dirty and poorly kept. In addition to this, the rooms are far too expensive. During the day, there was loud maintenance work, and the stairwell was full of clutter.

Sheets were stained and not cleaned for the whole 4 days, I had to constantly ask for new towels, toilet paper, soap, water, as nothing was served automatically. Breakfast was fine - eggs and toast. I paid for laundry and they double charged me.

You get what you pay for, on this occasion it's the location. The hotel is right on the Ganges and walking distance to a lot of the attractions. It is basic inside but when you get a gist of Varanasi you won't look at it quite as bad. The staff were really helpful and in hindsight, we should have asked for a different room. I wouldn't go back to Varanasi and you probably only need one night. You will need a phone to direct you to the hotel when you first arrive as the back streets are only accessible by foot and our taxi driver could only point in the rough direction.

Stayed here for 3 nights and chose this hotel for its location right on the river and for its wonderful view.Unfortunately the hotel was dissapointing.and seems to be trading on the fact of its location.The room was tired looking and not maintained.the floorboards were loose and insects came out from under them and jumped over the room and bed.The room itself felt quite cramped but did have air con and a fan.The bathroom was big but the bath was old and a bit stained.It had no proper shower to it just a hand held one so you had to sit in the bath to have a shower.The front facing balcony had a fantastic view of the river and Ghats.There was a roof top restaurant in the hotel which also had wonderful views.Breakfast was basic but the food at night was cooked to order and nice. The public areas and the rooms were kept clean The manager was polite and helpful. They can arrange a taxi service to and from the airport then the taxi is met and the luggage is carried by the staff to the hotel through narrow busy lanes as it is situated in Chausatthi Ghat.The surrounding lanes are full of interesting shops and cafes.It is about 5`10 mintes walk ***** the riverside to Dashavmedha Ghat where the main boat rides set off.