Pine House(Lijiang Branch) Reviews

Response from Property: Dear host: Thank you for your five-star review! The hotel is located at No. 19 Diecui Road in the center of Yangshuo County, adjacent to West Street and near the Yangshuo Li River. It is the best living place for your leisure, vacation, and tourism. May our smile and thoughtful service add a beautiful charm to your pleasant journey. Wishing you a pleasant journey and looking forward to meeting you again!!!

Response from Property: 親愛的小主：感謝您的五星好評！酒店位於陽朔縣城中心，疊翠路19號，毗鄰西街近陽朔灕江。是您休閑、度假、旅遊的最佳居住場所，願我們提供的微笑、貼心服務，給您的愉快旅途增加一道亮麗風采。祝您旅途愉快，期待下次相遇！！！

Response from Property: 親愛的小主：酒店位於陽朔縣城中心，疊翠路19號，毗鄰西街近陽朔灕江。是您休閑、度假、旅遊的最佳居住場所，願我們提供的微笑、貼心服務，給您的愉快旅途增加一道亮麗風采。祝您旅途愉快，期待下次相遇！！！

Response from Property: 尊敬的貴賓，感謝您的滿分點評！感謝您在眾多酒店中選擇了我們酒店，金盃銀盃不如您的口碑。您的滿分點評是我們前行最大的動力，我們一定不辜負您的期待，繼續努力，崧舍酒店全體員工期待您下次光臨！

Response from Property: Dear guests, how do you do? Thank you very much for your stay and comments. As for this problem, we faced many customers that day, so we did not answer and solve your problem in time. This is our mistake. In the future work, we will strengthen the training to avoid similar situations in the future. The HOTEL IS ONLY 3 MINUTES AWAY FROM WEST STREET, AND IT TAKES MORE THAN 10 MINUTES TO DRIVE TO IMPRESSION LIU SANJIE, ANCIENT SCENE AREA, TEN MILES GALLERY AND BUTTERFLY SPRING. The hotel is near a variety of food, from authentic Guilin rice noodles, street food; As big as YANGshuO beer fish, Yangshuo special cuisine, are within 10 minutes walking around oh, transportation travel is very convenient to eat, drink and play! Thank you for your stay, hope to have the opportunity to serve you again, will let you find our progress. Wish you a happy life!

Response from Property: Dear guests: Hello! The hotel is decorated in a retro Chinese style, with natural furniture and a strong antique feel. Mainly made of solid wood, boat wood and rattan, they are relatively thick and give people a deep feeling. Of course, we didn't have time to replace the damaged chair. This is indeed our problem and we are very sorry. Regarding parking, since the hotel is located on Diecui Road in the center of Yangshuo County, where every inch of land is valuable, our parking spaces are indeed limited. We have also marked on the platform that the hotel has parking lots: 1. Free parking lot inside the hotel, limited parking spaces, no reservations, first come first served; 2. Paid parking lot, charges 50-80 yuan on holidays. When you arrive at the hotel, the hotel parking lot is full. There is a parking lot next to the hotel that charges 80 yuan per night. We also want to save you money, so we recommend that you go to a cooperative parking lot about 300 meters away from the hotel. The charge is 50 yuan, and our staff will take you there and then take you back by electric car. As for the temporary parking space you mentioned, it is only for temporary parking. After the guests have unloaded their luggage, we also have to take the luggage outside and park it. If the traffic police comes and issues a ticket, it won't be just 50 yuan. Happy New Year! Happy family!

Response from Property: Dear guest, thank you for your high score review! Thank you for choosing our hotel among many hotels. Your reputation is more valuable than anything else. Your full-score comments are our greatest motivation to move forward. We will definitely live up to your expectations and continue to work hard. All the staff of Songshe Hotel are looking forward to your next visit!

Response from Property: Dear Sir and Lady: Thank you for your review. I am deeply sorry that I did not receive your full praise! Regarding the issue you raised, we have asked the relevant departments to resolve it. The hotel is located in the center of Yangshuo County, No. 19 Diecui Road, adjacent to West Street and close to Yangshuo Li River. It is the best place for you to relax, vacation and travel. We hope that our smiling face and considerate service will add a touch of beauty to your pleasant journey. I wish you a pleasant journey and look forward to seeing you next time! ! !

Response from Property: Dear guests: Hello! We are deeply sorry that we failed to bring you a satisfactory stay experience this time! When you checked in, the British Triumph team was also checking in, so we are very sorry to have kept you waiting for a long time! The front desk received your feedback that the door lock could not be opened, so we immediately used a mechanical key to open the door for you and also notified the engineering department to check. After inspection by the engineering department, it was found that the door lock problem was caused by insufficient battery power. We are very sorry for the inconvenience caused to you! When the engineering department was replacing the door lock battery, you reported the problem with the air conditioner remote control to them. It was because the mode on the remote control was not adjusted correctly, and they handled it for you immediately. At night, the bathroom circuit was cut off and the lights could not be turned on. Our housekeeping staff went to confirm and replied to the front desk. The front desk wanted to upgrade your room, but you might be taking a shower and didn’t answer the call. It was too late and we didn’t dare to disturb you again. The next morning, we explained and apologized to you and gave you free breakfast. After you checked out, we also promptly addressed the bathroom circuit problem. Please believe that we will strengthen the inspection of all facilities to avoid the problems you reported in the past. We look forward to your next stay to check out our corrections and wish you a happy life!

Response from Property: Dear guests: Hello! Regarding parking, since the hotel is located on Diecui Road in the center of Yangshuo County, where every inch of land is valuable, our parking spaces are indeed limited. We have also marked on the platform that the hotel has parking lots: 1. Free parking lot inside the hotel, limited parking spaces, no reservations, first come first served; 2. Paid parking lot, charges 50-80 yuan on holidays. When you arrive at the hotel, the hotel parking lot is full. There is also a paid parking lot next to the hotel for 80 yuan per night. Therefore, we recommend that you go to the cooperative parking lot about 300 meters away from the hotel. The charge is 50 yuan/night, and our staff will take you there and then take you back by electric car. Happy New Year! Happy family!

Response from Property: Dear guest, thank you for your high score review! Thank you for choosing our hotel among many hotels. Your reputation is more valuable than anything else. Your full-score comments are our greatest motivation to move forward. We will definitely live up to your expectations and continue to work hard. All the staff of Songshe Hotel are looking forward to your next visit!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest, thank you for your perfect review! Thank you for choosing our hotel among many hotels. Your reputation is not as good as a gold cup or a silver cup. Your perfect review is our biggest motivation to move forward. We will definitely live up to your expectations and continue to work hard. All the staff of Songshe Hotel look forward to your next visit!

Response from Property: Dear guest, thank you for your perfect review! Thank you for choosing our hotel among many hotels. Your reputation is not as good as a gold cup or a silver cup. Your perfect review is our biggest motivation to move forward. We will definitely live up to your expectations and continue to work hard. All the staff of Songshe Hotel look forward to your next visit!