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Amelia567 GraySingapore

I'll be back. A really great hotel experience.

Downtown Dallas is a vibrant place, and the Omni Dallas Hotel is located in the heart of it all. My stay at the Omni Dallas Hotel was a memorable one. The location is extremely convenient, with the hotel being close to downtown Dallas and just a few minutes' walk from the Dallas Convention Center and Union Station, making it very convenient for both business and sightseeing. The hotel is well-equipped, with spacious and bright rooms decorated in a modern and minimalist style, giving a comfortable and pleasant feeling. The Lancome toiletries in the bathroom are particularly noteworthy, as they leave the skin feeling very moisturized and comfortable. The beds in the room are of moderate firmness, providing a high-quality sleep experience. However, the food and beverage service needs improvement. Although the hotel offers breakfast included in the room rate, the selection is limited and there is no salad, which is a bit disappointing for guests who are looking for a healthy diet. In addition, the tipping issue at checkout was confusing. A tip was automatically added to the bill, which is rare in the service industry, especially in the case of a buffet breakfast. Although the manager later explained that this was part of the package, it still did not completely eliminate my doubts. The hotel staff is generally friendly, but there is still room for improvement in the details of the service. For example, during breakfast, the waiter poured a glass of apple juice, and then a tip was added to the bill, which was uncomfortable. I hope the hotel can make improvements in these areas to enhance the overall experience. The Omni Dallas Hotel is an ideal place to stay, especially for those who value location and basic accommodations. With further improvements in food and beverage service and transparency in the checkout process, I believe it will become the first choice for more visitors.
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*Created by local travelers and translated by AI.
Posted: Dec 27, 2024
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Omni Dallas Hotel

4.3/5Very Good107 reviews
Near Kay Bailey Hutchison Convention Center Dallas|Dallas City Center, Dallas
No.4 of 4-star Select Hotels in Dallas
S$ 387
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