Hotels With Spa in Emirate of Dubai, United Arab Emirates

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

From the check in to check out was the best experience provided by Saima and Nariman to make sure that everything perfect The rooms amazing and perfect clean The facilities are super wow The spa is very high quality The swimming pool and Jacuzzi nice and the staff are very welcoming You deserve to be 5 stars for sure

The hotel provides a decent stay but has notable drawbacks, including its distance from the city center and amenities, which might inconvenience guests looking to explore. A significant issue is the noise that persists late into the night, potentially disturbing rest. However, the hotel's staff is welcoming, adding a positive touch to the experience. While the location and noise may deter some, the friendly service could make it a reasonable choice for those on a budget or less concerned with these issues.

Wonderful, homely and cozy hotel. Excellent gym: there is everything you need from water to equipment. Swimming pool on the roof with sun loungers and tables. We were given room 382 which had a wonderful view of the city. The air conditioning is excellent. The only thing missing was slippers. Nice restaurant, delicious food. Every 30 minutes there is a free shuttle to the airport. I recommend everyone to visit.

I had an amazing one night stay at the QE2 - as a Brit now living in Austrália the QE2 has a special place in my heart - never as a Cunard ship could I have afforded travelling to New York - now I could and the ship is sparkling - the renovation is fantastic throwing you back to the heyday of her life - the service was fantastic the food and drink authentic and worth the stay! My wife says I better come back with her

Al Seef Heritage Hotel is one of a kind if you are looking to stay in The Old Dubai. They do have great breakfast which I strongly recommend to get. The swimming pool and the Spa is just a short buggy drive away if you are looking for a relaxing day. The staff is extremely polite and very helpful. Sameh (Mr. Great smile ) made my breakfasts very delightful and Ramesh as well that made sure my room was always clean. Thanks to everyone at the hotel for making my stay memorable 🙏 Al Seef has plenty of souvenir shops, on top of that for just 4 Dirhams round trip you can get to the souks through an Abra and explore more.

Very friendly Specially hotel staff Efficient staff Representative in front desk is excellent specially Rachal Transportation is very close to metro Easy in and out metro

Perfect hotel for a short stay in Dubai as it is very close to the airport including a convenient shuttle service at any time. The metro station is quite close too, it can be reached by foot in 5 minutes and is well connected to famous sights of Dubai. The hotel itself was very quiet, the room was modern and nice, personal very friendly, AC working fine. Breakfast was ok in general, but the local food at breakfast was quite good. Would definitively recommend and stay there again.

I had a wonderful stay at Al Rigga. The hotel is conveniently located within walking distance of the red metro line, making it easy to explore the city. The staff are friendly and helpful, and the breakfasts were diverse and tasty, providing a great start to the day. The hotel also has a travel desk, which is really convenient for planning excursions. Additionally, it's close to convenience stores, restaurants, and a mall. Given the opportunity, I’d definitely return to the hotel.

The staff are all polite,the hotel provide free shuttle and its 5-10mins away to city center. We had a 50%disc breakfast buffet but you need to inform the hotel reception before going to the restaurant to get the discount.,the room is clean and smells good but there is one room they let thier children out of thier room in the middle of the night and cry for almost an hour..all in all awesome hotel highly recommended👍👍😉

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

From the check in to check out was the best experience provided by Saima and Nariman to make sure that everything perfect The rooms amazing and perfect clean The facilities are super wow The spa is very high quality The swimming pool and Jacuzzi nice and the staff are very welcoming You deserve to be 5 stars for sure

The hotel provides a decent stay but has notable drawbacks, including its distance from the city center and amenities, which might inconvenience guests looking to explore. A significant issue is the noise that persists late into the night, potentially disturbing rest. However, the hotel's staff is welcoming, adding a positive touch to the experience. While the location and noise may deter some, the friendly service could make it a reasonable choice for those on a budget or less concerned with these issues.

Wonderful, homely and cozy hotel. Excellent gym: there is everything you need from water to equipment. Swimming pool on the roof with sun loungers and tables. We were given room 382 which had a wonderful view of the city. The air conditioning is excellent. The only thing missing was slippers. Nice restaurant, delicious food. Every 30 minutes there is a free shuttle to the airport. I recommend everyone to visit.

I had an amazing one night stay at the QE2 - as a Brit now living in Austrália the QE2 has a special place in my heart - never as a Cunard ship could I have afforded travelling to New York - now I could and the ship is sparkling - the renovation is fantastic throwing you back to the heyday of her life - the service was fantastic the food and drink authentic and worth the stay! My wife says I better come back with her

Al Seef Heritage Hotel is one of a kind if you are looking to stay in The Old Dubai. They do have great breakfast which I strongly recommend to get. The swimming pool and the Spa is just a short buggy drive away if you are looking for a relaxing day. The staff is extremely polite and very helpful. Sameh (Mr. Great smile ) made my breakfasts very delightful and Ramesh as well that made sure my room was always clean. Thanks to everyone at the hotel for making my stay memorable 🙏 Al Seef has plenty of souvenir shops, on top of that for just 4 Dirhams round trip you can get to the souks through an Abra and explore more.

Very friendly Specially hotel staff Efficient staff Representative in front desk is excellent specially Rachal Transportation is very close to metro Easy in and out metro

Perfect hotel for a short stay in Dubai as it is very close to the airport including a convenient shuttle service at any time. The metro station is quite close too, it can be reached by foot in 5 minutes and is well connected to famous sights of Dubai. The hotel itself was very quiet, the room was modern and nice, personal very friendly, AC working fine. Breakfast was ok in general, but the local food at breakfast was quite good. Would definitively recommend and stay there again.

I had a wonderful stay at Al Rigga. The hotel is conveniently located within walking distance of the red metro line, making it easy to explore the city. The staff are friendly and helpful, and the breakfasts were diverse and tasty, providing a great start to the day. The hotel also has a travel desk, which is really convenient for planning excursions. Additionally, it's close to convenience stores, restaurants, and a mall. Given the opportunity, I’d definitely return to the hotel.

The staff are all polite,the hotel provide free shuttle and its 5-10mins away to city center. We had a 50%disc breakfast buffet but you need to inform the hotel reception before going to the restaurant to get the discount.,the room is clean and smells good but there is one room they let thier children out of thier room in the middle of the night and cry for almost an hour..all in all awesome hotel highly recommended👍👍😉