Slack AI is trusted by teams of every shape and size
Search
Find anything, all from one search bar.
Conversations and collective knowledge live at your fingertips in Slack. And now with enterprise search, your company’s connected apps and customer data do, too. Ask a question and surface information from anywhere with Slack AI, no context switching required.
Summarize
Instantly summarize conversations.
Need to free up time at work? Slack AI can summarize channels and threads to catch you up instantly. It can even take notes for you during a huddle, so you can stay in the moment.
97 min
Average time users can save weekly with Slack AI*
Recap
Declutter your day.
Slack AI makes it easy to schedule daily recaps of your most important channels, so you can stay on the same page as your team without reading every chapter.
Agentforce in Slack
Empower every employee with Agentforce in Slack.
Bring agents into the flow of work. Powered by conversational data in Slack, agents become more intelligent and helpful as they engage with your workforce like a member of the team.
Joining midway through a project? Summarize ongoing threads to catch up.
Engineering
Solve incidents using solutions from across your org, all without ever leaving Slack.
Sales
Get essential customer context and sell smarter by summarizing account channels.
Customer Service
Find answers faster and make customers happier, all from one place.
Time is valuable. Slack AI gives customers more of it.
"Our team loves how quickly they can find answers with Slack AI, which translates to faster decision-making and a greater focus on work that really drives an impact.”
“During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business.”
“I’ve only been using Slack AI for about a month, but it’s already helped me quickly find answers countless times, and is saving me at least 30 minutes a day.”
"With Slack AI, I can simply find any piece of information and context I'm looking for. It's one less thing I need to worry about.”
Work without worry.
Your data is your data. Customer data never leaves Slack. We do not train large-language models (LLMs) on customer data. Everything runs on Slack's secure infrastructure, meeting the same compliance standards as Slack itself.
While Slack isn’t the only AI-powered tool that exists today, there are a few things that make Slack AI different from the rest.
Organizational data is a trusted source of knowledge. Customers have accumulated so much valuable context in their org’s shared conversation history, but are only scratching the surface of what they can learn. Slack AI helps people find that information immediately, with ease.
Our conversational interface makes it possible for generative AI to become a seamless part of your team's workday. Unlike AI that's confined to browser tabs or standalone assistants, we believe the most effective way to encourage widespread AI adoption is to put it directly where people are already working.
Enterprise search allows you to surface data from across your organization’s applications, databases, and repositories — all from Slack’s AI-powered search. You can find information from Google Drive and GitHub, as an example.
Slack AI runs in Slack’s trusted boundary, and upholds the security practices and compliance standards that customers expect from Slack itself. The security program at Slack protects customer data at every layer. We enable customers to manage risk and secure data within their Slack environments through our adherence with applicable global and widely recognized industry regulations, security and data privacy frameworks, programs and standards. In addition, Slack can be configured to meet certain industry regulations and international security and data privacy standards.
Customer data is not used to train large language models (LLMs), and the LLM providers do not have access to customer data. The LLMs are hosted directly within Slack’s AWS virtual private cloud, ensuring your data is not sent outside the Slack trust boundary. Learn more here.
Slack AI can instantly summarize conversations in channels and huddles, provide daily recaps, and find the answers and information you need in seconds.
Agentforce formulates responses based on your Salesforce data and conversations in Slack to provide a faster, fuller picture of whatever you’re working on, right where you’re already working.
We have several out-of-the-box agent apps ready for you: Adobe Express, Asana, Box, Cohere, Workday, and Writer, with more on the way. Check out the Marketplace for a full list of supported apps.
Yes, Slack AI is generally available anywhere Slack is able to be purchased.
Slack AI is offered as a paid add-on to Pro, Business+ and Enterprise plans. Users are not able to purchase it themselves — instead, a Slack admin can purchase it on behalf of your team. For pricing information or to learn more, please reach out to your Slack account executive, or talk to sales.
The preceding information is intended for INFORMATIONAL PURPOSES ONLY, and not as a binding commitment. Please do not rely on this information in making your purchasing decisions. The development, release and timing of any products, features or functionality remain at the sole discretion of Slack, and are subject to change.
*Source: Based on an internal analysis during the pilot of Slack AI features (channel recaps, thread summaries, and AI search answers)
