Make and receive NRS relay calls in FaceTime on Mac
If you have hearing or speech difficulties or want to call someone who does, you can use the National Relay Service (NRS) for your phone calls, if your service provider supports it. When someone calls you, a notification appears on your Mac and you can answer the call as an NRS call.
The NRS calls you make and receive on your Mac use mobile minutes — mobile charges may apply.
Note: To make or receive an RTT call, you must be using macOS Mojave 10.14.2 or later with Wi-Fi Calling through iPhone with iOS 12.1.1 or later. This feature is not available in all regions or supported by all service providers. Depending on your network environment, an NRS call may be downgraded to a TTY call.
Make NRS calls from FaceTime on your Mac
Important: When making an emergency call in the US on your Mac, special characters or tones are sent to alert the operator. The operator’s ability to receive or respond to these tones can vary depending on your location. Apple doesn’t guarantee that the operator will be able to receive or respond to an NRS call.
In the FaceTime app
on your Mac, sign in and turn on FaceTime.Set up your iPhone and Mac for phone calls and enable the NRS, if you haven’t done so already.
In the field at the top of the FaceTime window, enter the email address or phone number of the person you want to call. You may need to press Return.
If you have a card for the person in the Contacts app, you can just enter the person’s name.
Click
next to the person you want to call, then choose NRS Call or SMS Relay Call.Choose SMS Relay Call when you need to call someone who may not have NRS capabilities — this connects the call to a person who can assist you. See Change Accessibility NRS preferences for more information about the SMS relay number.
After the other person accepts the call, click NRS, then start typing.
If you selected Send Immediately in Accessibility NRS preferences, the recipient sees each character as you type. Otherwise, press Return to send the message.
Answer NRS calls on your Mac
On your Mac, when a notification appears in the top-right corner of the screen, do one of the following:
Accept an incoming call: Click Accept, then click NRS. (The NRS is available even if you haven’t enabled it.)
Decline a call: Click Decline.
Tip: If the call came from someone you don’t want to receive calls from, you can block the caller.
Decline a call and send a message using iMessage: Click
next to Decline, choose Reply with Message, type your message, then click Send. Both you and the caller must be signed into iMessage.Decline a call and set a reminder to call back later: Click
next to Decline, then choose how long you want to wait to receive a reminder. When the time comes, you receive a notification — click it to view the reminder, then click the link in the reminder to start the call.
If your Mac has a Touch Bar, you can use it to accept a call, decline a call, decline and send a message or decline and set a reminder.