Oct 14, 2024
Android Auto disconnect issue on Pixel 9 Pro
Android Auto works fine in my car with multiple other devices, including my old Pixel 6 Pro. I have tried changing my connection settings, resetting the app multiple times (force stop, reinstall, etc), and resetting my car settings, none of this helps.
Any ideas what may cause this and how I can troubleshoot or fix it?
Issue details:
Error message: N/A
Are you using Android Auto on your phone screen or car’s display? Car display via USB cable
Car / head unit make & model: Mitsubishi Space Star 2017
Phone make & model: Google Pixel 9 Pro
Android OS version: Android 14 (5 September 2024)
Android Auto app version: 12.7.643414-release (10 September 2024)
Google Play services version: 1 August 2024
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Oct 21, 2024
Hello,
Thanks for reporting this issue. We've forwarded your issue to the rest of the team. We will reached out to you for more information through email. Please reply directly to the email with your information.
Thanks,
The Android Auto team
Community Specialist Anubhav - Android Auto Team recommended this
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All Replies (30)
Oct 14, 2024
Let's Troubleshoot Your Android Auto Disconnection Issue
Understanding the Problem:
It seems you're facing consistent disconnection issues with Android Auto on your Google Pixel 9 Pro and Mitsubishi Space Star.
Troubleshooting Steps:
-
Check Android Auto Settings:
- Permissions: Ensure Android Auto has the necessary permissions to access your phone's connections and data.
- Compatibility: Verify that your car's infotainment system is compatible with the latest Android Auto version.
-
Car-Specific Settings:
- Android Auto Integration: Check your car's settings to ensure Android Auto is properly integrated and enabled.
- USB Mode: Ensure your car is set to USB mode for Android Auto.
-
USB Cable:
- Compatibility: Use a high-quality USB cable that supports data transfer.
- Connection: Double-check the USB connection between your phone and car, ensuring it's secure.
-
Third-Party Apps:
- Disable Apps: Temporarily disable any third-party apps that might be interfering with Android Auto.
-
Restart Devices:
- Phone and Car: Restart both your phone and your car to refresh their systems.
-
Check for Updates:
- Android Auto and Car Software: Ensure both Android Auto and your car's infotainment system are up-to-date.
-
Contact Support:
- Android Auto: Reach out to Android Auto support for specific troubleshooting advice.
- Mitsubishi Support: Contact Mitsubishi's customer support for assistance with any potential issues related to your car's infotainment system.
Remember to provide more details if you continue to have issues. Let me know if you've tried any of the troubleshooting steps mentioned above and if you're receiving any error messages.
Dec 7, 2024
Dec 10, 2024
Now click on that notification for USB and it will take you to the USB Preferences screen, as per the screenshot below. For some reason, the default is "No data transfer". Change that to "File Transfer / Android Auto", and AA will finally be available on your car's head unit. Yay!
However.... This setting doesn't persist. If you disconnect the cable, it will revert to "No data transfer" next time it's plugged in and you have to repeat the steps above. Not an ideal solution, but it's at least partially successful and the bug is repeatable.
Dec 12, 2024
I am facing the same issue on my Pixel 9 Pro XL since its launch on Android 14. Currently, I am on Android 15, and wired Android Auto is still not working correctly. My Pixel 8 Pro and older Android phones work flawlessly; only the Pixel 9 Pro XL has this issue.
Based on my observations, I believe the problem may lies with the Pixel 9 software, not the Android Auto software. File transfer to my infotainment unit has the same issue: it constantly connects and disconnects simultaneously. This also happens with Android Auto, and my notification history is filled with "Android Auto Connected" and "Disconnected" messages. The Pixel 9 software seems to drop the connection with certain devices, which doesn't happen with older devices. This is the reason why file transfer and Android Auto is not working correctly with my infotainment. Google, please raise this issue with the Pixel 9 software team, not just the Android Auto team. Please address this issue as it's very disruptive to my driving life not being able to use Android Auto which is extremely useful and friendly to drivers.
Dec 12, 2024
Google Pixel 7 owner for the last 2 years. Have spent an absolute fortune on different cables to try and resolve the issue.
Bought a new Pixel 9 Pro last month, identical issues already.
Absolutely dreadful from Google that this still hasn't been fixed given the number of users with the same issues.
Dec 21, 2024
Dec 15, 2024
Dec 15, 2024
Dec 21, 2024
Used the same cable and had no issues with a Pixel 6 on Android 14. Is there a possible defect in Android 15?
Dec 21, 2024
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Dec 27, 2024
Last edited Dec 27, 2024
5 days ago
Last edited 5 days ago
3 days ago
My phone is Xperia 5 II on Android 12 security update 1 October 2022. I am on beta AA versions (with a new version installed today but not tested as yet).
2 days ago
8 hr. ago