Deployment Services

Get expert guidance on implementing SolarWinds Observability solutions to monitor and manage your Hybrid IT environment

SolarWinds® Deployment Services

Tiered set of guided assistance offerings designed to ensure customers and partners can confidently deploy SolarWinds® Observability solutions in their hybrid IT environment using industry best practices. The program consists of four fixed-scope deployment package options for lite (up to 5 hours), small (up to 30 hours), medium (up to 75 hours), and large deployments (up to 125 hours).

Each deployment service engagement has predefined tasks and deliverables to assist customers or partners during the planning phase, platform setup, observability and alerts setup, platform training and journey success. Each engagement must be completed within 60 days of purchase.

How Does SolarWinds Deployment Services Work?

1. Introduction
A welcome call will be scheduled to introduce you to your SolarWinds Deployment Specialist. During this call, the expert will assess your hybrid IT environment, IT management needs, and business objectives to identify and prioritize the next steps that are most critical for your success.
2. Platform Planning
We will introduce our structured onboarding process, review your specific use case(s), and develop a personalized deployment plan designed to align SolarWinds Observability...

solutions with your business goals and requirements.
3. Platform Setup
Based on your schedule, sessions will be arranged to plan and execute the installation of SolarWinds Observability, ensuring a smooth setup process tailored to your infrastructure.
4. Platform Configuration

We will guide you through a checklist of critical activities, fine-tuning the platform to achieve optimal performance for your specific environment and use cases.
5. Observability And Alerts
Our team will configure proactive monitoring and set up alerts to provide a single pane of glass and real-time visibility across your full-stack hybrid IT environment. Additionally, we will configure reports that deliver actionable analytics, empowering you to make informed business decisions with confidence.
6. Platform Training
We offer comprehensive training sessions to ensure your operations team is fully equipped to manage and optimize the platform, empowering them with the skills needed to maximize its value. This knowledge enables your engineers to reach their full potential, confidently managing daily operations and independently resolving issues post-deployment.
7. Journey Success
Upon completing the deployment, we will follow up to validate that the platform aligns with your operational needs and business goals, access online SolarWinds Success Centers, Academy eLearning, ‘Office Hours”, Thwack^®, premium support programs, ensuring long-term customer success and continuous improvement.

SolarWinds Deployment Services available for the following SolarWinds products

SolarWinds Observability: Observability Self-Hosted, Observability SaaS
Network Management: Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), IP Address Manager (IPAM), Network Configuration Manager (NCM), Log Analyzer (LA)
Server and Application Management: Server & Application Monitor (SAM), Virtualization Manager (VMAN), Storage Resource Monitor (SRM), Web Performance Monitor (WPM)
Database Management: Database Performance Analyzer (DPA), SQL Sentry
IT Security: Security Event Manager (SEM), Patch Manager, Access Rights Manager (ARM)...

Deployment Service FAQs

The SolarWinds Deployment Service program is valid 60 days from purchase.
Depending on the program, costs vary by region. Please fill out our contact form, call, or email for availability and pricing.
Contact Form
Email North America Sales Team or call 866-530-8100
Email EMEA Sales Team or call +353 21 5002900
Email APAC Sales Team or call +65 6422 4123 (Asia) or +61 8412 4910
Program Limitations:
We don’t provide on-site support
We can't assist with developing custom scripts, templates, or queries
We don't take control of your environment to perform installations, configurations, migrations, or upgrades
We don't provide troubleshooting for issues with third-party products
Yes, for select products. Our Self-Led program provides free and instant access to our self-guided onboarding program.
Learn More About Self-Led Onboarding
Yes. We designed customer support plans to give you the power and flexibility to focus on what you need for success. As your partner, our Customer Success team is here to be your advocate, product expert, and strategic advisor on our journey together towards success.
Learn More About SolarWinds Support Offerings
The SolarWinds Deployment Service (DS) program consists of four fixed-scope deployment package options for lite (up to 5 hours), small (DS Level 1, up to 30 hours), medium (DS Level 2, up to 75 hours), and large deployments (DS Level 3, up to 125 hours) is available for the following SolarWinds solutions.
SolarWinds Observability: Observability Self-Hosted, Observability SaaS
Network Management: Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), IP Address Manager (IPAM), Network Configuration Manager (NCM), Log Analyzer (LA)
Server and Application Management: Server & Application Monitor (SAM), Virtualization Manager (VMAN), Storage Resource Monitor (SRM), Web Performance Monitor (WPM)
Database Management: Database Performance Analyzer (DPA), SQL Sentry
IT Security: Security Event Manager (SEM), Patch Manager, Access Rights Manager (ARM)
IT Service Management: SolarWinds Service Desk (SWSD)
SolarWinds has a network of partners that offers a comprehensive suite of professional services which includes but not limited to having expertise in proof of concepts (POC), customization, providing on-site support and implementation, upgrades, optimization, and migration. The combination of SolarWinds' fixed-scope deployment services (purchased separately) together with partner services will ensure smooth onboarding, faster adoption, and optimized deployment of observability technologies.
This approach is particularly beneficial for customers with complex IT environments needing customization, those onboarding their observability operations teams after implementation, or organizations undergoing digital and observability transformation initiatives.
For more details on how SolarWinds Deployment Services can help you succeed in your hybrid IT environment, reach out to your SolarWinds account manager today.
Support and Maintenance Terms and Conditions
SolarWinds Deployment Addendum
Deployment Scope Document
Support Addendum for Commercial Premium Support
SolarWinds Federal Premium Support Addendum
Monalytic Federal Deployment Addendum

We'd like to hear from you.

Your feedback is important to us.