Latest from Guy Marion
Optimizing customer retention will be a priority in 2020
10:09 am PST • November 8, 2019
Seven emerging trends will shape the way companies delight and retain customers in 2020.
Enterprise
6 steps to reduce churn for high-volume subscription companies
6:40 am PDT • August 6, 2019
Your customers don’t really want to cancel. At least, not all of them. Between 15 and 30 percent of customers leave for reasons that are within your control. Tapping into…
