I had been excited to finally stay here as it was a newer Hilton branded property. The good was the location is amazing and you can get easy access onto Biscayne in either direction and it is just north of the Aventura log jam so you don't have to deal with that mess. There is a Target and Whole Foods across the street that you can easily walk to. The staff was good, friendly and authentic - although a bit too relaxed for me. I like to see a bit more hustle when I have a basic request like early housekeeping, water in the gym etc. The rooms are TINY here, I was so surprised and poorly appointed. No USB ports in a new hotel and the only plugs were bedside, not even one at the desk! No glasses or even plastic cups in the room. They had these tiny demitasse cups for the Lavazza espresso machines, that was it! No Iron, they have a steamer and then no soap dish in the bathroom. This hotel sits in the very moderate category where I assumed the Tapestry brand was a bit more elevated. The other disappointing thing was breakfast. The property has a daily buffet but clearly does not have the traffic to support it so they had saran wrapped apples and other perishables which SCREAMED I have been recycled day after day. The chafing dishes looked so unappetizing and as I said 'day old'. Ditch the buffet and just go to the menu options, which were really good. Great eggs Benedict, fab avocado toast with smoked salmon. I did ask for an omelette one day and they would not make it for me! Just add an omelette to the assortment please? That is a breakfast staple. I am not sure I would stay here again, but this is just one persons viewpoint! I have been Diamond at HH for two decades though, so I have a good perspective on processes in the hospitality business.
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