โรงแรม 5 ดาวที่ดีที่สุดในบากู

Хороший отель по соотношению цены и качества. Далеко от центра, но недалеко от аэропорта. Номер достаточно большой, персонал внимательный.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

การบริการไม่ได้ดีที่สุดเมื่อเรามาถึง พนักงานต้อนรับใช้เวลาในการช่วยเหลือเรา และในที่สุดเราก็ได้รับกุญแจ พวกเขาแค่ชี้ไปที่ลิฟต์และทิ้งเราไว้ ห้องพักในโรงแรมค่อนข้างเชยด้วยตู้เย็นรั่วและทีวีขนาดใหญ่ อย่างไรก็ตามระเบียงค่อนข้างดีและวิวก็น่าทึ่ง อาหารอร่อยจริงๆและอุดมสมบูรณ์

Siamo stati qui un anno fa, ed era stata un'esperienza eccellente. Questa volta ho trovato dei peggioramenti nella qualità per esempio delle amenities, ridotto all'essenziale. La colazione è di qualità ma limitata. Personale della reception disponibile e preparato. Personale della colazione magnifico. Personale della piscina eccellente.

The location of the hotel is good, rooms are a bit small, housekeeping staff are good, reception staff know English, the boulevard is right in front, old city right behind but the biggest disappointment was the breakfast staff. Very sorry to see customer being treated so badly. You ask for omelettes, you have to wait one hour, you go at 9 am on Sunday and they say sorry food is not available (crepe was over by 8:45 am). You complain on one day and on the next day, more food is not available , even fruits disappear. Sickening mentality . The sad part was even after complaining to the reception, the treatment the next day became worse. Very disappointed with the hotel. Go here only if you are booking only the room without breakfast.

Würde nicht mehr in dieses Hotel reisen und ich würde auch das Hotel nicht empfehlen. Positiv: - Kostenloser Pool sowie Fitnessraum/Freizeitraum - Design innen sowie außen gepflegt, allerdings niemals 5 Sterne wert - Lage OK, Supermarkt um die Ecke, Restaurant/Room Service im Haus Negativ: - Begannt schon vor der Anreise. Habe das Hotel direkt auf der Homepage gebucht. Das Hotel was für uns 4 preislich sehr attraktiv. 1 Woche vor Anreise wollte ich mit dem Hotel kurz Rücksprache halten, ob mit dem Flughafen Transfer alles klar geht. Mir wurde dann kurz und knapp gesagt, ich solle die Buchung stornieren und über die Homepage nochmals buchen. Nachdem ich doch sehr verwundert über die Forderung war, wurde mir erklärt, dass ich bei der ursprünglichen Buchung ”Zahlung bei Buchung” ausgewählt habe und nun ”Zahlung bei Check-in” auswählen solle. Ich habe dann nachgesehen und konnte feststellen, dass natürlich bereits mit ”Zahlung bei Check-in” gebucht wurde, da ich logischerweise ja ansonsten schon etwas bezahlt hätte. In diesen paar Minuten, indem ich meine Buchung prüfte, kam auch schon die Stornierung seitens Hotel rein. Als ich dann die Buchung wie vom Hotel gefordert nochmals tätigen wollte, wurde mir plötzlich der doppelte Preis angezeigt. Ich habe dies sofort reklamiert und nach etwas Nachdruck meinerseits wurde mir dann ein zumindest ähnlicher Preis als ursprünglich vor Monaten gebucht angeboten. Man stelle sich vor, ich melde mich nicht mehr beim Hotel, fliege einfach hin und stehe da und kann doppelt zahlen oder habe kein Zimmer. Ganz klarer Scam-Versuch an Touristen, da an diesem Wochenende der Formel 1 GP in Baku war und klar, das Hotel mehr generieren wollte. Schockierend. - Beim Check-in vor Ort die nächste Hürde: Mir wurde auf Nachfrage bei der Buchung gesagt, es werden 2 gängige Kreditkarten sowie Debitkarten akzeptiert. Am Check-in dann plötzlich die Bitte, in bar zu begleichen. Natürlich hatte niemand soviel Bargeld dabei, weshalb wird einen Geldautomaten aufgesucht haben. Dieser allerdings konnte nicht genug Geld auswerfen, weshalb wir uns entschlossen haben, mit dem Hotel in dieser Sache nochmals zu sprechen, da uns eine Kreditkartenzahlung (wie in nahezu jedem Hotel weltweit) versichert wurde. Nach ein paar mal Bitten und einem Gespräch mit dem sogenannten ”Night-Manager” funktionierte die Kreditkarte doch plötzlich und war gar kein Problem mehr. Zuerst hies es, es wäre ein Systemfehler, dann meinte er, er wollte uns ja nur Fragen ob es möglich wäre in bar zu bezahlen, es wäre ihnen lieber aber kein Muss. Sehr komisch.... - Kontaktmöglichkeiten im Voraus mangelhaft. Mehrere Telefonnummer im Netz, auch Mailadressen gibt es einige. Sehr spannend. - Für den einen positv, für den einen negativ: Das Hotel ist voll von Escort-Damen. Im Nebenzimmer war die Geräuschkulisse entsprechend. Uns hat es gestört, da es sehr unprofessionell wirkt und auch Kinder vor Ort waren. - Zimmer hellhörig, da direkt zur großen Lobby ausgerichtet.

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