Room had drain flies, and the shower is clogged up and not draining well. The hot water is not consistent, it’s either too hot or too cold, tempering valve may need replacement, poorly maintained. Front staff was not friendly and had no smile. The laundry had only 2 washing machines with no drying option, and with Chongqing humidity and the hotel’s weak air conditioner, you can’t turn it on to dry out the clothes. We stayed here for 3 nights and had wet clothes to take with us to our next destination. The only saving grace was with the location with easily access to shops malls and food, and the housekeepers were friendly old ladies who did their best to clean the rooms, but definitely not a 4 star hotel, more like a 2-3 star hotel.
Note: the building used to be an office block, and it is converted into residential hence why the bathrooms are built higher for the pipes to run and poorly done judging by the clog and toilet flies. There is no delivery robots and food delivery drop offs are on ground level, hotel reception don’t provide access for them for room delivery.
แปล
คำตอบจากที่พัก: Dear guest, thank you very much for choosing to stay at our hotel and sharing your stay experience. The hot water issue you reported has been rectified layer by layer by the hotel, and we believe you will not have this problem again when you arrive next time. The hotel is located in Building T2 of Chongqing Times Center and is currently managed by the property management. If you label the room number for delivery, the delivery staff can deliver it to your room without you having to rush up and down the stairs. As for the problem of insects and flies you mentioned, the hotel has professionals to disinfection and sterilization your room regularly every month to ensure your check-in experience. I am very sorry that we were unable to resolve your issue as soon as possible due to not receiving any feedback from you during your stay. We will also make our colleagues pay more attention to the needs of customers and improve the service in the later stage! Wishing you a happy life!
Jane8264
180° Dazzling Fog City Light Luxury Double Bed Room
เข้าพักเมื่อ ต.ค. 2024
อื่นๆ
3 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 17 พ.ย. 2024
Very convenient location. The room is not bad for the pricing.
Very well appointed rooms, great location walking distance to malls, shops, food street, free bottled watee, great breakfast, friendly staff from reception to breakfast staff to cleaning personnel.