ผผู้เข้าพักNice location. New property is clean and stylish. Aesthetically pleasing. Very clean. Comfortable. Love the toiletries. This is where it ends. Check-in was pleasant enough, but not a warm welcome. It seemed as though you are an inconvenience. Also, poor communication as the lady was looking something up in the computer, but did not let me know, so you're just standing there waiting for an answer. An Atwell card in the room read ”if you need anything, let us know”. Well, I was in need of a shower cap but they didn't have any. There is only 1 dining room chair, I asked for more, but the receptionist said ”I can't get ahold of anyone so I think that's all we have”. Last item request was for a bowl as we brought our own breakfast due to dietary needs and of course, ”we don't have those but you can come down for breakfast”. Advice: You can ask for items, but that's where it ends. Most hotels have basic amenities for travelers, but not this place. I doubt we'll be returning to this place as there are many other hotels in the area that are more prepared for travelers.
BBrandi from TexasWe waited at the airport for a couple hours before getting a Lyft because the hotel shuttle is not marked Ramada. We called the bottle multiple times- no answer. Called the corporate office only to receive assistance the 3rd time that the shuttle we had seen 2-3 times was for Ramada. I think it said Western something, black van.
We in flights all day and finally got to the hotel. No one was at the front desk. A young lady comes from the back once we walked in. She said they had been busy all day when I inquired about no one answering the phone. I didn’t believe it. We got to the room… There was hair and other things (unknown) when the blanket was pulled back on one of the beds. Asked for new bedding, didn’t receive everything. Only sheets, no blanket and I didn’t feel like dealing with her again. The room was clean and breakfast was good- service was lacking and as well as cleanliness.
KkptgStaying at an airport hotel usually involves only a few requirements for me. The first is a clean and comfortable room. Second is an airport shuttle. This hotel the room was comfortable.
However, I signed up for a 4am shuttle at the suggestion of the front desk. At 3:55, I arrive downstairs for the shuttle. By 4:10 still nothing. I ask the front desk person who is now working hard making breakfast. He says he doesn't know anything but that usually the shuttle just does loops. At 4:15am, I ordered a Lyft.
I'll never repeat a stay here as it's a simple requirement and every airport hotel I've in around DIA has been able to accomplish.
BBhapleThe front desk staff were friendly but they didn’t know anything about the town, and there were no brochures for nearby attractions. When we asked the staff what was to do around there neither of the ladies knew of anything to do and unfortunately couldn’t guide us to someone who knew. We called ahead to make sure that the hot tub was open and working, they said yes. When we arrived a few hours later it was open, with water in it, but the child in hot tub stated the water was “pee warm”, and the jets did not work. Otherwise the pool was nice and clean. The breakfast was out of this world some one was stationed and kept the hole area tidy. She made sure everyone had a breakfast voucher and even stopped 2 people from trying to sneak in.