would give a zero if I could. Currently in the reception with nowhere to go, where we've been for well over two and a half hours. Our rooms (which were paid for through ******* in October, and have twice had written confirmation) have been given to other people. The receptionist says he can do nothing without authorisation from the Manager, who won't answer her phone. He's refused to do anything to assist. He is now going to lock up and leave is in reception with nowhere to sleep. Took 15 hours to get here from Heathrow today, and this is how it's ended up. Worst experience in a hotel EVER. Update: Reception found us rooms in a sister hotel at 12:15am. Only 200 hundred yards away, but surely these had been available since we'd arrived in Munich? Room was ok and were still able to have breakfast, which was fine enough. Manager of the Belle Blue was apologetic and gave us a suite for the rest of our stay, which consisted of two bedrooms (one with ensuite), a shower room and lounge with kitchen area. It was sparse but nice. Breakfast each morning was quite good for continental and the staff were friendly and always cleaning. As people have said before, the area isn't the nicest but it's not a big deal. It's not far to the Underground and bus station, and there is a fabulous microbrewery/restaurant next door. I would consider going again.
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