I travel often for work and pleasure, usually upwards of 100 days a year. I have been a member of Hilton Honors for over 15 years and I have never left a hotel review before. Monique has made my stay! Her customer service is excellent, she is always in a good mood, and she made me feel as if I was the most important guest here. I am happy to write this review and recognize her for her exceptional customer service. I have stayed at 5-star hotels who didn't come close to the level of care, professionalism, and service that Monique has provided. I haven't interacted with any other staff yet, but if they are of her caliber, then I look forward to it.
IIsupportRonPaulSo it was a quick in and out . Dropped car off at airport and just needed place with a shuttle for the morning. The two shuttle drivers were excellent. The lady who checked me in and the young guy who checked me out , both very good as well. Service was good , but the customer interaction was even better .
My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.
The Econo Lodge in Little Creek is by far one of the cleanest, most comfortable hotels in the area! My husband and I travel to the Norfolk/Virginia Beach area about once a month for work. This is def my favorite place to stay! Bed/sheets were super clean & fresh, floors were spotless, and bathroom was perfect! These rooms are very spacious and homey feeling. The staff is extra friendly and helpful and the location is peaceful. They serve a nice little breakfast in the Lobby but if you want something different, there’s a Starbucks (def a necessity lol), a Bar n Grill, and many other food/necessities within walking distance. The front parking lot is a little small but there is lots of extra parking in the back which is helpful if needed. It’s a very short drive to the beach!! You could even walk it if you don’t mind walking about a 1/2 mile but it’s like a 2 min drive and parking is free. The Cova Brewing Co and Beach park are close by! Now for my favorite part THE BEACH!!! The Chesapeake Bay beach area (beach park) by this hotel is one of the most beautiful in the area. We enjoy it more than Virginia Beach! There are beautiful rocks lined down the middle and little waves so you can relax and enjoy your time in the water. It’s not overcrowded like Virginia Beach and everyone is very friendly. Out of all the times we’ve visited this area, my husband and I both agree WE HAVE THE BEST TIME when we stay at The Econo Lodge Little Creek!
Water in bathroom - woke up at 3am to find water leaking from ceiling and wall. Let front desk know at 6 AM (for softball tournament) and asked if we could move to our belongs to a new room or keep them there while they checked out the problem -they did not have anything available and I would not be able to have another room until after three . also we’re not permitted to keep our belongings in the room. So we had to quickly pack up. After a lot of back-and-forth with the gentleman at the front desk he said the might have something come available earlier. No compensation offered. The water had been leaking for sometime as the paint was bubbled all down the wall. Rooms were clean but dated. A bit of an inconvenience as you have to go pick up linens for the pull out and toaster/appliances.
***Do not stay here** stayed here part of a wedding party. After checking in my room it was a smell **** and cigarette smoke through out the hall way. That wasn’t the worst part. I arrived with me and my family things to the first room that smelled and had some white substance coated the windows due maybe water leak. The comforter and couch was soiled. I ask to be moved to another room. My next room smelled a lot better and looked cleaner. Most of brides wedding party and guest left the hotel that night because of the condition of the hotel. Prior to leaving for our first event of the evening there were roaches on the sink and my breaking point was a baby roach was in the middle of my bed. I could not have my children in this type of environment. Me and my family could not sleep here. I don’t write reviews but they need to do something about this. This hotel is very old and unkept.
JJ JThe staff was extremely friendly and very helpful. I experience no every time I stay here. The rooms are clean for the most part but sometimes you might not have pressure in the shower. All in all it is a very great environment to stay plus there's several restaurants and Walmart near there.