HIGHLY DO NOT RECOMMEND. Don't come here if you want a good time and what you payed for. We paid for 3 queen beds + 1 king bed. All we got was a room with 2 double beds + 1 single bed and an argument with a wall-faced staff member. We talked to a staff member onsite and she tried to tell us we did not need more beds and would fit perfectly in what they gave us. Mate it's not about if we fit or not. We're paying customers and thereby entitled to what we payed for. We tried to explain this to her and she had the nerve to try get us to pay $235NZ for an extra room with 1 queen bed + 1 single bed. We paid for a certain amount of beds and didn't get it and she wanted us to pay even more to still not receive the service. She tried to tell us we told them we only had 1 person staying on our booking form so we showed her our booking confirmation which clearly stated our guest number to be exactly how many people we brought. We even tried to suggest a compromise where they simply bring in an extra mattress. She refused our suggestion and kept trying to push us to pay for an extra room. She deflected all our requests to speak to another staff member, insisting that the manager shared her views. At this point she simply went back to her room despite our attempts to reason. We ended up having to BUILD a bed with two diagonally placed sofas. Upon further inspection of the rooms, we found that the showers were not very clean with spots of mould on the sides and some of the bedroom lights refused to switch on. Furthermore, one of the bedroom heaters did not function. Attached are some photos of the lights and heater. The photos of the beds with are for size reference only - taken in the morning after sleeping.
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90 รีวิว