TAV Operation Services

As TAV Operation Services, we extend our deepest condolences to the families and friends of those who lost their lives in the tragic incident involving flight J2 8243 this morning. We share the sorrow of their loved ones and all those affected by this unfortunate event. We stand in solidarity with Azerbaijan Airlines during this difficult time. Our thoughts and support are with you. TAV İşletme Hizmetleri olarak, J2 8243 uçuşunda yaşanan trajik olayda hayatını kaybedenlerin yakınlarına başsağlığı diliyor, elim olaydan etkilenenlerin acısını paylaşıyoruz. Yaşananlar sonrası AZAL - Azerbaijan Airlines ile dayanışma içerisindeyiz.

As 2025 approaches, we look forward to reaching new milestones and continuing to shape of the future of hospitality.   Wishing you a Merry Christmas, a joyful holiday season, and a New Year filled with success, health, and happiness!

Satış ve Pazarlamadan Sorumlu İcra Kurulu Üyemiz Aylin Alpay , Capital Dergisi'nin 24. kez gerçekleştirdiği araştırma sonucunda "Yılın En Başarılı 50 Pazarlama Lideri” listesinde yer aldı. Aylin Alpay, our CMSO, has been recognized among the “50 Most Successful Marketing Leaders of the Year” in Capital Magazine's prestigious 24th annual survey.

We are thrilled to share that we have been awarded the Golden Loyalty Award in the Excellence in Management category by Global Flight! This accolade recognizes our CX team’s commitment to enhancing operational procedures with a customer-centric, data-driven approach. By implementing an AI-based algorithm, they’ve achieved remarkable improvements in service times and customer satisfaction. Huge thanks to the entire team for their dedication! Mert Ulusoy Umut Can Özmekik Furkan ALP

At the Trinity Forum 2024, our CEO, Aude Ferrand, shared valuable insights during the ‘Taking Customer Service to New Heights’ session, moderated by Dermot Davitt. Aude Ferrand highlighted the crucial role of collaboration and innovation in elevating customer service standards across the hospitality and travel industries. She also stressed the importance of crafting personalized, memorable experiences, with a focus on sustainability, loyalty, and digital transformation. 

We are thrilled to announce that The Shanyraq Lounge at Almaty International Airport, operated by TAV Operation Services is now open. This exclusive business lounge offers travelers an unparalleled experience with gourmet snacks, relaxation spaces, work areas, and more — all designed to elevate comfort and hospitality to new heights.   Through our partnership with Air Astana, we're establishing a new standard of airport hospitality in Almaty. ✨

Her 10 Kasım’da olduğu gibi, bu yıl da saat 09:05’te hayat bir an duracak ve kalplerimiz, Gazi Mustafa Kemal Atatürk’ün değerli hatırasıyla dolacak.   Çağdaş ve bağımsız Türkiye’nin kurucusu Ulu Önder Atatürk’ü, saygı, sevgi ve minnetle anıyoruz.

We are pleased to announce that our CEO, Aude Ferrand, will be speaking at the standalone session, "Taking Customer Service to New Heights," at the Trinity Forum 2024. This session will be moderated by Dermot Davitt, President & Editorial Director of The Moodie Davitt Report. The event will be held on November 5-6 in Ho Chi Minh City, Vietnam, co-organized by The Moodie Davitt Report, ACI Asia-Pacific & Middle East, and ACI World. The Moodie Davitt Report Events

Ulu Önder Gazi Mustafa Kemal Atatürk’ün izinde nice 100 yıllara…   29 Ekim Cumhuriyet Bayramımız kutlu olsun! 

✨ Extime Lounge Opens at Almaty International Airport! ✨ We are excited to announce the official launch of EXTIME Lounge at Almaty International Airport, marking the global debut of this exclusive concept outside of France. During our opening ceremony, we were honored to be joined by Evren Müderrisoğlu, Turkish Consul General to Almaty, Franck Mereyde, Chairman of the Executive Committee, Executive Board Member of TAV Airports, Aude Ferrand, TAV OS CEO, and Goker Kose, President of Almaty International Airport. We celebrated the beginning of this exciting growth. Designed for those who seek excellence and a seamless journey, our two lounges redefine luxury travel with tailor-made experiences, premium amenities, and a seamless journey from start to finish. Whether in our Extime Business Lounge, where comfort meets productivity, or our Extime Lounge for VIP guests, which offers an unmatched touch of a powerful new concept, every moment is crafted to be unique and memorable. Step into a world where sophistication meets comfort and redefine your airport experience with us. #TimelessAirportJourney #ExtimeLoungeAlmaty