We had a nice experience at this hotel, they were really warm n nice. Breakfast spread could be improved but for the price they r selling and the property being beach front I guess this is great. We were here for a quick transit to catch our flight as it would be longer if we transit directly from resort. Best part this hotel gives free to and fro transferd for free.
My family and I were taken care of by Kishore, who was an exceptional host. He helped us from the moment we arrived until the day we departed, always making sure we were comfortable throughout our stay. The Hard Rock hotel is well equipped with everything one could desire on a family vacation. The swimming pool and beach have a great atmosphere frequently filled with music events and activities. The food is top notch and very diverse. Fitness enthusiasts can enjoy from a wide range of activities, such as Brazilian Jiu Jitsu (highly recommended), weight training center, Zumba classes and more. We will definitely return for a second round of paradise.
Very unorganized hotel. Lack of any communications. I asked through both direct emails and 3rd party booking portal for airport pickup but never got response. When I finally did research and decided to go by myself through taxi, they showed up at airport and insisted to pick me up there with surcharge. It is fine for charging, but please don’t do unexpected charges like this especially when customer tried to plan ahead. Also we asked for transferring us back next day to catch up speedboat. They did poor communication to the next representative again, and send us to the airport late so boat has left. We wasted our full day to arrange the transfer. Staff are actually friendly if you ask them, but they aren’t very helpful to make your trip smoother. Room-wise, it is very dim in bathroom. Can’t do cosmetic daytime, or shower at night. Hot water went out for 3 mins. We found roaches at floor. There’s also left clothes from last guest. Broken outlet for hair dryer. I didn’t expect much given the price and this for quick transient stay only, but confusing guest and make their trip delay and wasted vacations can be a very serious problem.
A great night stay before we headed off to Koodoo island. Very clean, Semit, Farid & Fahim were lovely and very accommodating. Bed was comfortable and air conditioning in the room was great also. There was also tea/coffee making facilities in the room. There was a balcony with beautiful ocean views. Breakfast was great also!