The Seminyak Beach Resort & Spa Bali(峇裡島水明漾水療度假飯店)擁有傳統峇裡島裝飾風格的水明漾水療度假飯店,位於時尚水明漾地區,飯店及水療中心毗鄰著名的Ku De Ta Restaurant and Bar,飯店設有面朝海灘的無邊泳池以及享有海景的日落休閒室和酒吧。Santan Restaurant餐廳四周被水和綠地環繞,全天供應國際美食菜單。The Seminyak Beach Resort & Spa Bali(峇裡島水明漾水療度假飯店)客房鋪設有木質地板,柔和的暖色調給人溫馨,賓至如歸之感,同時顧客設計又不失古典與優雅的特點。
訪訪客用戶A very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing.
On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests.
Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff.
The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.