曼谷暹羅住宿飯店

前台接待的個別人員嚴重歧視中國人 1.衹有我被要求交1000泰銖按金。 這個酒店我今年3月住過，因為不需要交按金，和良好的位置讓我11月的旅行再次選擇入住，但是這次前台接待完全不同。在我旁邊接待的台灣護照和印度護照都是快速入住，不需要按金，但是我們中國護照被要求付款按金。 2.改變我的房間，給了尾房。 我提前寫了郵件，告知了入住偏好，郵件答應了，而且我看到原來給我安排的房間號（圖片上有），跟我要求的一樣。但是這位前台接待卻改變了我們的房間，給我們換成了滿是黴味，沒有陽光的尾房。 3.沒有任何提示不告知有早餐，和用餐時間以及地點。 因為我住過這裏所以我知道是包含早餐和在哪吃飯，但是接待完全不告知，如果我沒住過呢？ 4.故意延遲拿寄存行李 我把取行李牌給前台後等了10分鐘都沒見我們的行李箱，在我後到的白種人的行李都由搬運工完成運送。等待10分鐘後，我再次去詢問，這時候前台才把我們的行李牌給了搬運工。 這些經歷清楚地表明，儘管這家酒店表面上看起來很有魅力，很方便，但它缺乏平等和尊重顧客的基本價值觀。因此，我不會推薦給任何尋求公平友好的服務體驗的人。 Complaint Regarding Discriminatory Treatment and Poor Service Experience I am writing to express my deep dissatisfaction and disappointment regarding the recent stay at your hotel on 11.1. As a repeat guest who chose your hotel for its convenient location and previous positive experience in March this year, I was extremely surprised and offended by the discriminatory treatment and substandard service I received during my recent visit. 1. Discriminatory Deposit Requirement:Upon check-in, I was inexplicably required to pay a THB 1,000 deposit, which was not the case during my previous stay. To my astonishment, guests with ********* and Indian passports who were being checked in right next to me were swiftly processed without any deposit requirement. This clear distinction based solely on our national passports is unacceptable and suggests a discriminatory practice against Chinese guests. 2. Change of Room to an Inferior One:Prior to my arrival, I had sent an email outlining my room preferences, which were acknowledged and seemingly honored, as evidenced by the room number provided in your response （attached is the screenshot for reference）. However, the front desk attendant unilaterally changed our room assignment to a poorly lit, moldy corner room devoid of natural light. This breach of promise and disregard for my preferences is unacceptable. 3. Lack of Information Regarding Breakfast:Although I was aware from my previous stay that breakfast was included and knew where to find it, the front desk attendant failed to inform us of this service, its timing, or location. Imagine if I were a first-time guest; I would have been left in the dark completely. This lack of basic customer service and communication is disappointing. 4. Delay in Retrieving Stored Luggage:After presenting my luggage claim tag, I waited for over 10 minutes without seeing our suitcases arrive. During this time, luggage for a subsequently arriving Caucasian guest was promptly delivered by the luggage porter. When I inquired after the 10-minute wait, the front desk finally handed over our luggage tags to the porter. This deliberate delay in service further exacerbates my dissatisfaction. These experiences have clearly demonstrated that despite your hotel's apparent charm and convenience, it lacks the fundamental values of equality and respect for all guests. Consequently, I can confidently state that I will never choose to stay here again and will not recommend it to anyone seeking a fair and friendly service experience. I urge you to take immediate action to address these issues, including investigating the discriminatory behavior of the front desk staff involved and implementing measures to ensure that all guests are treated equally and with respect. Thank you for your attention to this matter. I look forward to a prompt and satisfactory response.

環境整體感受很不錯，就是走的時候發生了無語事件。論如何證明自己沒有抽煙，又在我的房間裏聞到煙味呢。 我説如果我有煙味，就證明有人進到房間，那就應該查監控看。因為前一晚回去的時候是有聞到的，但是像又不像，自己又不抽煙，然後就沒當一回事。 結果退房的時候説我房間味大，不是我朋友鼻塞這種豈不是完蛋。 我説以後來你們這住，每晚都要叫你們上來聞，鼻塞的人怎麼辦啊 最後前台主管説味道不大，讓走了，不是我們真沒抽啊

房間整潔明亮，透過窗户城市景觀盡收眼底，設施完備，有個人重要物品儲存的保險箱，配有小型冰箱，洗漱用品齊全。 出行購物及其方便，軌道交通四通八達，吃喝玩樂應有盡有，比鄰CentralWorld 酒店樓頂的red sky（55層）驚艷到我，真正體驗到居高臨下的感覺，曼谷的360度的夜景燈光璀璨，品味着香檳，一天的疲乏煙消雲散。 酒店服務人員熱情周到，進出酒店主動打招呼。

設施：酒店設施齊全，泳池雖然不大，但是夠用了。酒店大堂有免費電腦可以使用。 衞生：衞生很乾凈，但是房間有點潮濕。 環境：酒店出門就有天橋，周邊很多商場，Big C也不遠。逛街走天橋完全不用曬太陽，圖二有天橋開關的時間。從酒店天橋過馬路斜對面就是四面佛，一早去，人不是很多。酒店位於中心地帶，周邊交通很堵，打車需要等候蠻多時間，走路更方便😄

I had an amazing time at Moxy. The service was impeccable. Staff was friendly and always ready to help and accommodate. Room was clean, modern with sleek design. Definitely would recommend for a convenient location and comfortable stay in the heart of Bangkok. Gym could use some more equipment but you can do the basic routine. Hopefully they can add more equipment with time. I just want to mention Weena and Megan went above and beyond to help me have a more memorable stay here at Moxy by helping me fulfill a request.

這次是住了兩家酒店，一家喜來登精選，一家洲際。整體來説喜來登服務和早餐更勝一籌。洲際不過不失吧，服務不夠人性化。 這家洲際整體中東人偏多，無論是沐浴露香氛或者早餐都比較偏那邊的飲食習慣和喜好。早餐不如旁邊的君悦和喜來登精選（以亞洲胃來説） 設施：新裝修，所有東西都很新，所以設施沒得説，肯定是最好的。 衞生：咖啡杯內裏有那種擦很難擦掉，但是看起來底部有看起來讓人不舒服的一圈漬，兩個杯子都有，感覺像每次都沒有用力擦乾淨久了以後形成的漬。

酒店位置一流，行去最近的BTS站只需3分鐘，去Big C亦只需10分鐘，酒店房間十分大，衛生亦非常好，房間小食每天更換，酒店大堂方面，一入大堂就一陣香味，令人心愉快，去最新7仔只需5分鐘，而且大堂更有免費咖啡，每天早上出門必像一杯，下次再到曼谷我亦會先考慮呢間酒店，絕對值得入住。

位置好方便 近national statdium Bts約3分鐘路程 去siam 十分之近 同埋酒店職員好nice 做野快手 重點間房空間夠大!!

除了隔壁施工是個大型工地影響體驗感以外，其他的都贊 環境：旁邊在大興土木，泳池游泳的話。好吵。不過遠眺的風景還是不錯。出門就是各大商圈，四面佛就在旁邊。交通便利。 設施：健身房的設施還是偏少了一點，比起別的華爾道夫的話。 服務：spa的技師手法很舒服專業，非常解乏。酒店的每個服務員都非常熱情。 早餐：品種很豐盛，半自助式，也有針對減脂人羣的餐食。如果可以增加一些熱湯麪，比如泰國的船麪什麼的，就更好了。 衞生：衞生很乾凈。一塵不染。 整體來説，就是隔壁的大型工地影響了體驗感。其他的都不錯。

這次旅行是真的不錯，是跟着B站上酒店博主的推薦入的套餐，服務，硬件，配套都超出了預期！主要是攜程這個套餐讓套房幾乎做到了比標間還要低的價格，真是超乎預期，80平的空間那是真的相當開闊，晚上睡覺也異常舒適！最值得稱道的是酒店的早餐，那真是相當的豐富，每天幾乎超過10種的鮮榨果汁，讓人真的覺得特別的用心！而攜程套餐中附帶的福利:下午 3:00 至下午 5:00 在鋼琴酒吧供應雞尾酒和小吃，讓體驗更加豐富！總的來説，感覺這次體驗真是的物超所值，希望以後通過攜程的套餐，有更多更好的酒店體驗！