At 3pm check in, the room wasn’t ready. I was asked to wait and would be advised when it was ready. The lady forgot, and I returned to the desk to check. Around 3:50pm we were able to go to the room. For my partners birthday and one night stay, we had wasted an hour waiting for the room.
It wasn’t clear from exiting the lift where our room was going to be, as the rooms numbers didn’t reach the our room number.
The hotel entrance was grand and very pleasant, with a pianist playing in the evening.
The room walls were awfully thin, as we found out. The breakfast was very good, with a great selection and quality of the food.
The location was perfect, to walk to the sightseeing spots and local amenities.
Left disappointed by the customer service on arrival.
I regularly stay at this hotel. It's perfectly located close to the Pavilion Gardens, town, very close to train station and bus stops. I haven't experienced any service or food at the hotel. I find it very relaxing and comfortable. Its decor and fittings have seen better days. Oddly the condition of fixtures and fittings, hot water availability and WiFi signal weakness have all got worse since the extensive refurbishment and room prices have doubled. It's usually quiet for sleeping, but on this stay I was on the mezzanine floor and the door slamming, toilet flushing and shower running from surrounding rooms were very loud.
翻譯
anjan
舒適雙人房
入住於 2024 年 5 月
夫妻/情侶出遊
4 則評論
5.0/5
超棒
發布於 2024 年 6 月 23 日
Nice locations near
翻譯
訪客用戶
標準雙人房
入住於 2024 年 5 月
夫妻/情侶出遊
5 則評論
3.5/5
發布於 2024 年 6 月 15 日
The hotel is advertised as 4 star. But it is antiquated, poorly maintained, and worn.
The staff are lovely, but the rooms are outdated, there is noise transferance, our sink was cracked… and only one bath towel was provided for two guests!
Breakfast coffee was via sachet- a custom which died 20 years ago.
Breakfast fruit was all from a tin.
Toast selection consisted of white or brown basic bread.
Selection of foods highly limited for a good hotel.
This hotel survives by booking coach tours. It will not attract repeats.
翻譯
訪客用戶
舒適雙人房
入住於 2024 年 6 月
獨自出遊
1 則評論
4.0/5
很好
發布於 2024 年 7 月 24 日
Good range of facilities (although I did not use all of them). I travelled to the hotel by bicycle and the staff were able to put the bike in a secure room in the hotel which was good. It might be useful for the hotel to invest in a separate secure bike garage of some sort.
翻譯
Mr Dudwey
舒適雙人房
入住於 2024 年 11 月
夫妻/情侶出遊
7 則評論
4.5/5
滿意
發布於 2024 年 12 月 24 日
Lovely hotel. Nice and clean staff were great helped us move rooms when asked due to partner struggling withy he stairs. Would recommend
翻譯
訪客用戶
標準雙人房
入住於 2024 年 11 月
夫妻/情侶出遊
2 則評論
4.2/5
很好
發布於 2024 年 12 月 8 日
Great location and parking but unfortunately no free wifi. Staff friendly snd room was very comfortable and warm.
翻譯
Lu
標準雙床房
入住於 2024 年 6 月
家庭出遊
1 則評論
3.7/5
發布於 2024 年 7 月 26 日
I booked one night price at £145 but actually was charged for £177. Now I don’t know how to get the money back.
翻譯
訪客用戶
舒適雙人房
入住於 2024 年 6 月
夫妻/情侶出遊
3 則評論
4.7/5
極佳
發布於 2024 年 7 月 25 日
Lovely hotel, great location and surroundings, convenient to shops, restaurants and places of interest. Car park, gym and swimming pool available with extra fee.