Ellerman House is perfect. I could end my review there, but some memories that we’ll talk about forever: how we wanted our house to be as well designed as the public areas and our guest room, enjoying sundowners with the most beautiful view of the African sunset, to Zolani’s enthusiasm and experience behind the daily gin and tonic cart, to Michelle’s warmest of welcomes, to the complimentary (and dangerous!) butlers pantry, to the smiles and acknowledgements from every team member we encountered…could go on and on. Thank you to the entire team for such a memorable experience.
翻譯
住宿方回覆: Dear H8072QVjeffw, Thank you so much for your heartfelt review of Ellerman House. We are overjoyed to hear that your stay with us was nothing short of a dream and that you have such wonderful memories to cherish. Your compliments about our design, stunning views, and the special moments like enjoying sundowners and Zolani’s gin and tonic cart are truly appreciated. It’s heartwarming to know that Michelle's warm welcome and the attentiveness of our entire team made your stay exceptional. We are delighted that you enjoyed the butler's pantry and felt so well cared for by everyone you encountered. Your kind words inspire us to continue delivering unforgettable experiences to our guests. Thank you once again for sharing your experience. We look forward to welcoming you back to Ellerman House and creating even more lasting memories. Warm regards, Ellerman House Team
訪客用戶
入住於 2024 年 9 月
其他
5.0/5
超棒
發布於 2024 年 9 月 22 日
Where do we even begin? Ellerman House was our last stop on our honeymoon, and we looked into changing our flights to stay another night within minutes of arriving. Prince met us at the door, gave us a tour of the stunning property, and showed us to a beautiful suite that they upgraded us to to celebrate the occasion. After two weeks of exploring South Africa, 24 hours to cozy up at Ellerman House was such a treat. From the art, to the views, to the food and wine (dinner at the restaurant is a must), everything was phenomenal - but nothing beats the staff. Someone is always waiting to bring you just exactly what you need, whether it’s a blanket on the patio or some canapés while you enjoy a cocktail in the bar. And don’t miss a trip to the spa! We planned to just check out and enjoy the property before our late flight, but the staff gave us a complementary room to call home for a few hours so we could freshen up before our long trip home. Just unmatched hospitality. This place is a love letter to South Africa and we can’t wait to come back!
翻譯
Beatrice9401
入住於 2023 年 8 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2023 年 8 月 18 日
È stata la prima tappa del nostro viaggio di nozze. La locaction è mozzafiato, con vista oceano e tramonto. L’interno è curato nel minimo dettaglio e ricco di arte (c’è addirittura una galleria d’arte dentro l’hotel). Price ci ha fatti sentire a casa, tutto il personale è stato gentilissimo e disponibile. Cucina e ristorante top. Cantina pazzesca. Camere pulite, curate e con un letto enorme. Le camere venivano sistemate spesso e ogni volta ci lasciavano un piccolo pensierino che ci faceva sentire coccolati (ciabatte per la notte, un cioccolatino, ecc). Ci ritorneremo sicuramente e lo consigliamo altamente.
翻譯
住宿方回覆: Greetings, Beatrice9401 Thank you for your comments about your recent visit to Ellerman House. We are overjoyed that we could help make your honeymoon in Cape Town a memorable one. We are here to provide memorable experiences and to go above and beyond your expectations. We hope to see you soon to enjoy a future wedding celebration. Best regards, Ellerman House Team
Julie K
入住於 2024 年 9 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 9 月 27 日
If you are ever on a very special occasion, and you want to stay for a honeymoon or a special anniversary ask for the Ellerman suite in the Ellerman Hotel. It is above expectations. The whole hotel is exquisite on the toptop of a high hill overlooking the Atlantic Ocean. The service and food is five star+.
翻譯
住宿方回覆: Dear Julie K, Thank you for your kind review! We're thrilled to hear that the Ellerman Suite exceeded your expectations and made your special occasion unforgettable. The breathtaking views, exceptional service, and exquisite dining are what we love to offer our guests, and we’re delighted you enjoyed it all. We hope to welcome you back for another memorable stay! Warm regards, Ellerman House Team
訪客用戶
入住於 2024 年 12 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 12 月 7 日
Everything was perfect. Beautiful hotel, rooms and gardens. Exceptional staff, could not fault a single thing. Very well located, and 24hr security at main entrance. Food was beautiful, the decor of the rooms and communal areas were gorgeous and the extensive art collection was exceptional, and they offer art tours which I would definitely recommend! Everything was 10/10, only wish we could have stayed longer !
翻譯
Quest15096777524
入住於 2024 年 6 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 6 月 3 日
I don’t typically write reviews but wanted to post one for Ellerman house (they did not ask for one). This was our second stay at Ellerman (previously March 2019). This is probably the best managed boutique property in the world. The place itself is one of a kind with a world class art collection to be enjoyed. Rooms and property are in excellent condition having been recently retouched in April 2024. The staff is the most attentive and friendly group in the world. They are creative and have extremely high standards. The service is more attentive than the Ritz in Paris and the friendliness makes the house feel more like staying at a wealthy friend’s home with some very generous hosts than a hotel. The food is delicious. The staff will organize bespoke tours around Cape Town if you speak with them. We are already planning our next trip.
翻譯
住宿方回覆: Hello William, Thank you so much for taking the time to share your wonderful review of Ellerman House. We are truly honored by your kind words and thrilled to hear that your second stay with us was as memorable as your first. Your praise for our team, service, and property means the world to us. We take great pride in maintaining high standards and offering a unique, welcoming experience to our guests. It’s especially gratifying to know that our staff made you feel at home and that you enjoyed our art collection, recently refreshed rooms, and delicious cuisine. We are delighted that you appreciated the bespoke tours around Cape Town, and we're excited to help you plan more unique experiences on your next visit. We look forward to welcoming you back to Ellerman House soon. Warm regards, Ellerman House Team
訪客用戶
入住於 2024 年 12 月
其他
5.0/5
超棒
發布於 2024 年 12 月 3 日
The Ellerman house is a unique gem based in Bantry Bay. Offering spectacular views and scenic garden space. The rooms are absolutely breathtaking. I truly had such a delightful and fulling time at this establishment. What a wonderful place to be
翻譯
訪客用戶
入住於 2024 年 11 月
其他
2.0/5
發布於 2024 年 11 月 21 日
Having stayed at Ellerman House at least once a year from 2006 to 2018 inclusive, we were confident in again choosing this boutique hotel when we needed a three-day venue in Cape Town. Unfortunately, in the intervening period, this hotel has gone downhill badly and appears to lack competent management. The physical Ellerman House property remains beautiful on the outside but the interior décor has been dumbed-down and presents seamlessly with a dumbed-down approach to guests. Most of the staff appear to be doing their best but they appear to lack training, tact and mutual cohesion. A once “guest-centric” Ellerman House that had physical and metaphorical colour and vibrancy, has lost its soul and now presents as “business-centric”. One can't escape the notion that the hotel is being run by accountants rather than hospitality professionals, as it had been in the past. To our dismay, our stay was capped off by an encounter with a large cockroach that was making its way from the pantry to the kitchen as we were returning to our room after dinner. I hasten to add that this was the only concern regarding hygiene during our stay but it was, nevertheless, a real shock observation at such a supposedly prestigious address. Despite its pretentions, Ellerman House is no longer close to the epicentre of top-notch Five Star hospitality in CapeTown. The crown for boutique perfection is now worn by The Silo hotel and the crown for old-fashioned traditional ambiance still sits with the Mount Nelson Hotel.
翻譯
訪客用戶
入住於 2024 年 11 月
其他
5.0/5
超棒
發布於 2024 年 11 月 15 日
What an incredible place and stay! We stayed here for two nights on our honeymoon, and we were blown away. Really one of the most beautiful and tranquil places we've ever stayed. It feels like staying in the most gorgeously designed mansion, and the staff were wonderful and personal. We were lucky to get upgraded to an even more amazing room than we booked, and it was such a treat. We had a lovely dinner on the property, and we also had amazing massages in the spa - highly recommend
翻譯
KKent
入住於 2024 年 10 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 10 月 22 日
What an unusual and classic spot to stay. From the time you arrive you feel like a guest in some extravagant home. We have stayed in some fantastic properties and this is definitely a top 2-3. We had room 11 which is fantastic. You feel like your right at home, large living area, and a large bedroom. The owner has one of the largest African art collections in the world and most are on display in the rooms, common areas and art gallery. If you or your spouse are into art the complimentary tour is a must. Staff is top notch, food is very good, and the 11 room quaint hotel is very cozy. There is a fantastic wine room/cellar defiantly worth a visit. On top of that the Telegraph just rated them #3 hotel in the world and I would agree. It’s a must stay if in Cape Town.
翻譯
住宿方回覆: Good morning KKent, Thank you for sharing such a thoughtful and glowing review of your stay at Ellerman House! We’re delighted to hear that you felt at home in our unique and art-filled sanctuary. Room 11 is indeed a special space, and we’re thrilled it added to your experience. Our team takes pride in curating an environment that feels like an extravagant yet welcoming home, and it’s wonderful to know you appreciated our art collection and complimentary tour. Your kind words about the food, wine cellar, and attentive staff truly mean the world to us. Being recognised by The Telegraph as one of the top hotels in the world is an honour, and guests like you make it all the more rewarding. We look forward to welcoming you back to Cape Town and Ellerman House soon - your home away from home! Warm Regards, Ellerman House Team
Lucy M
入住於 2024 年 10 月
家庭出遊
5.0/5
超棒
發布於 2024 年 10 月 14 日
The place was very nice and the hospitality was good even their service was very good and excellent .and the staff was checking us now end then when we need some thing they where there even if we talk to them they help is and their friendly can't wait to go again
翻譯
住宿方回覆: Good morning T9385THlucym, Thank you for your lovely review! We’re so pleased to hear that you enjoyed the beautiful views, excellent service, and warm hospitality at Ellerman House. Our team takes pride in ensuring every guest feels cared for, and it’s wonderful to know that you appreciated their friendliness and attentiveness. We can’t wait to welcome you back for another memorable stay - your Ellerman House family will be here to make it just as special as the last! Warm Regards, Ellerman House Team
Sbonelo J
入住於 2024 年 9 月
獨自出遊
5.0/5
超棒
發布於 2024 年 9 月 29 日
I went there alone looking for a place to give me peace of mind and I got it I loved it. Everything they do it's a safe place to away from anyone and any trouble the security is tight the food mmmhhhhh I am still looking forward to have another time and be there
翻譯
住宿方回覆: Dear Sbonelo J, Thank you for such a heartfelt review! We’re so glad that Ellerman House could be your sanctuary and provide the peace of mind you were looking for. Creating a safe, tranquil, and welcoming environment is at the heart of what we do, and it’s wonderful to know you felt at home here. Your kind words about the food and overall experience are greatly appreciated, and we can’t wait to welcome you back for another relaxing stay. Your home away from home will be ready and waiting for you! Best regards, Ellerman House Team
Brenda D
入住於 2024 年 9 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 9 月 25 日
The rooms are spacious and clean,im satisfied .The reception is friendly also is the stuff.everyone was welcoming and had such beautiful smiles.The lovely stuff has led to us enjoying more of place.The place is beautiful and out of this world,the food is great too
翻譯
住宿方回覆: Dear BrendadC173XT, Thank you for sharing such a wonderful review! We’re delighted you and your husband had the best experience with us. It’s heartwarming to know you felt welcomed by our friendly team and enjoyed the spacious rooms, delicious food, and the beauty of Ellerman House. Your kind words about our staff’s hospitality and smiles mean so much to us - they truly love creating memorable moments for our guests. We can’t wait to welcome you both back for another "out of this world" stay! Best regards, Ellerman House Team
訪客用戶
入住於 2024 年 9 月
獨自出遊
5.0/5
超棒
發布於 2024 年 9 月 25 日
From the moment you are greeted at the front door the anticipation of something special is already tangible! The property is beautiful, elegant and comfortably sophisticated. The staff are reserved yet feel part of the family always a fine balance to achieve. The downside I only stayed two nights! My plan is to return in 2025 for several days to experience this very special property. A heartfelt thank you to the team. See you soon…
翻譯
trish9012018
入住於 2024 年 3 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 3 月 17 日
It all began with the warmest of welcome by Marly! We delighted in the well presented, delicious cuisine and the decadent freshly made treats that not only filled the Ellerman pantry but our tastefully decorated, well appointed, peaceful, spacious and most comfortable room too. Efficient, friendly, personalised service from each and every member of staff, including Chef Gordon, Michelle, Yasser, Dickson and Warren, who all made us feel relaxed and at home. The art tour. with Lindsay, woven in South African history of the largest South African private collection ( a gallery of its own ), was extraordinary. Watching the whales whilst eating breakfast, wine tasting whilst over looking the ocean, a walk down the 500 steps to Clifton beach, recommended by Yolanda, and a night time stroll through the garden all added to our exceptional and unforgettable experience of South African hospitality in the splendour of Ellerman House. If you are looking for a holiday, par excellence, look no further, this is it!
翻譯
6/9
住宿方回覆: Dear trish9012018, Thank you so much for your beautiful review of Ellerman House. We are thrilled to hear that your stay with us was filled with exceptional moments and memorable experiences. From Marlilie's warm welcome to the delicious cuisine and decadent treats, it’s wonderful to know that every detail contributed to your enjoyment. We’re delighted that you found your room peaceful, spacious, and comfortable, and that the personalised service from our team, including Chef Gordon, Michelle, Yasser, Dickson, and Warren, made you feel at home. Your kind words about Lindsay’s art tour and the extraordinary South African art collection mean a lot to us. We’re glad that whale watching, wine tasting, and exploring the local area added to your exceptional experience. Thank you for recommending Ellerman House as the perfect holiday destination. We look forward to welcoming you back for more unforgettable moments. Warm regards, Ellerman House Team