Luke M
2024 年 10 月 6 日
Foxhall Resort provided a beautiful lodging grounds for our wedding weekend, with ample entertainment for our guests. We appreciated the early check-in and late checkout, which added convenience to our stay. However, we found the room prices to be quite high, especially given the lack of certain amenities like turndown service and personalized touches in our room, which we expected for such a significant occasion. The service during our rehearsal dinner was less than satisfactory. Despite clear communication about meal preferences, there were mix-ups that resulted in adult guests receiving kids' meals and significant delays in service, including serving the bride last, for some reason. Additionally, the dessert service was confusing, with servers unsure about the options being offered. The tiramisu was served frozen, which was disappointing considering the cost. Lastly, the payment process was frustrating; we received incorrect invoices multiple times and faced unexpected charges during checkout, leading to a lengthy resolution time at the front desk. Overall, while we enjoyed our stay and appreciate the efforts of the staff, but improvements in communication and service quality are needed to match the resort's pricing. With some adjustments, Foxhall could truly enhance its guest experience and be an awesome experience, it just isn't there yet.
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