海牙美居住宿

酒店的位置很好。我們發現汽車的停車位非常昂貴（一天 27 歐元）。人們期望四星級飯店有更好的設施。 工作人員非常友善和樂於助人，你可以給它五顆星。 不幸的是，自助早餐非常“差”，並不像您所期望的四星級酒店那樣。還有很多事情要做。

Very smooth check-in process, fantastic location, staff were always friendly. Rooms were spacious and clean, couldn’t have asked for a better stay in The Hague!

Room (upgrade received as HHonors Diamond member) was very clean and spacious as was the hotel and corridors in general. Executive lounge has a nice terrace and offered a very good variety of food during happy hour. Breakfast buffet is rich and of very good quality. The breakfast room can be very busy but guests can also use additional seating in the adjacent bar, so this is not a problem. The hotel is about 15 minutes walk away from the Binnenhof. Overall one of the best Hilton hotels we have stayed so far.

checking into a hotel, one would typically expect a welcoming sense of hospitality and warmth - at the very least. I did not feel that way with the ladies behind the reception desk. 1. Upon entering room, the bedsheets were sloppy, untidy and scruffy. This lack of care and attention to detail already spoke volumes to me about the hotel's take on caretaking and thoughtfulness of its service. 2. so no surprise then, that I later called the reception from the room to ask if they could loan me an international adaptor, to which they FIRST said I had to collect it myself at reception, and then LATER was quick to sing to a different tune by saying they had none left after I prompted them further and asked them politely why they couldn't send it to my room. 3. On my second day of accommodation, housekeeping knocked on my door - to which I jovially said out loud, 'no thank you until I check out.' The knocks came intermittently for another 6 times with 20-30 mins interval - until I had to get out of the bathroom to put the 'do not disturb' sign at my door. A little extreme with efficiency but, I mean, I kept saying it every other 20-30 mins, so I hardly think they needed the actualy door sign to get my point to begin with. Anyway, this major annoyance occurred the next day in the same fashion as well. All in all, great location for a hotel but the staff definitely need lots more training on the true QUALITY and PROFESSIONALISM of genuine HOSPITALITY. This is afterall, part of the IHG band so, my stay here this round was a definite disappointment.

Really unpreposessing entrance in a busy shopping street, but once upstairs, helpful staff and large clean rooms with excellent showers to boot. Would recommend if keeping the price down in central Den Haag.

We arrived at 12pm having been travelling since 4am. We’d pre-requested an early check-in which is a benefit of our Accor membership level but that was not available. Our room was not available until 4pm, an hour after normal check in. We were tired from travel and would have appreciated the early check-in requested or at the very least our room being available on time. We’d booked the most expensive room, it was a warm weekend and the air conditioning was not working. Reception denied this was the case. I insisted that as there had been three fans placed in the room they were fully aware that the aircon was not working. Eventually, they found us a room with working aircon but by then it was 6pm, 6 hours after we arrived and 3 hours after our room should have been ready. The rooms and fittings are tired but the location is good. There will be better options in this beautiful town nearby.

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

Echt een prachtig hotel, het is alsof je door een museum loopt. Waanzinnig mooi. De medewerkers zijn allemaal even galant, behulpzaam en vriendelijk. Je wordt met alle egards behandeld. De kamers zijn allemaal anders ingericht, maar allemaal even mooi. Het ontbijt was het enige wat een beetje tegenviel qua kwaliteit. Met name het brood was niet zo vers. Maar de algehele beleving maakte dit meer dan goed. Als je ooit een keer in de gelegenheid bent dit prachtige hotel te bezoeken zou ik dat zeker doen!

這是我第一次住萬豪系酒店，所有的體驗都比較一般。客房很小（還是豪華房）早餐很普通，還很擠。房間温度很異常（很冷）供暖設施不能調到20攝氏度以上。窗簾後面還藏了雜物！給客人提供的毯子很薄（夏天用的毯子），晚上睡得也不好。不推薦這家酒店。最重要的是，凌晨5：45分一次虛假的火警警報把客人都疏散出來了。整個酒店都被疏散了。管理層沒給個説法。也沒有告訴我們是怎麼回事。退房的時候沒有書面的道歉信和解釋。算了吧。