休斯敦商業街廊住宿飯店

1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF. 2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say. 3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity. 4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE. 5. The food was excellent. 6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there. 7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday 8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing! I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.

這是一次很棒的住宿,乾淨的酒店,非常友好和樂於助人的員工。

在derecho風暴離開家沒有電後,我在這裏住了2晚。這是Galleria的絕佳位置,方便。進出停車場比預期的要容易。入住快捷高效,我得到了進入房間的易於理解的指示(酒店是庭院佈局)。當我進入房間時,房間非常冷,考慮到外面100度,非常感激。房間很乾淨,廚房裏備有必需品,包括咖啡機。牀中等舒適(比我想的要堅固一點)。我帶了狗,停車場有一個寵物救濟區。不得不與清潔人員競爭幾次電梯。但我將再次入住這裏。

不存在的客戶服務,早餐差,咖啡水,房間陳舊,沒有客房服務(除了要求),空調聲音大,不安全的感覺。入住這家酒店後,這裏有一個簡短的總結。我只給2星,因爲沒有氣味,也沒有臭蟲。

酒店不錯，一直在這裏住的。前台有一位會說漢語的香港小伙，人非常不錯。周圍有一些飯店，還有gallaria也不遠，休閑購物吃飯都方便。帶孩子旅遊很好，牀大。早餐一般。房間裏有咖啡機和微波爐。

Hotel was nice and in perfect location for our needs. The front desk person was great on our arrival. Very patient with confused tired seniors. The complimentary breakfast was great with good choices. Our room was clean and fresh.

酒店很乾淨,就在Galleria Mall附近。可能只需要步行5分鐘

Normally when I stay I have a nice experience and the staff is very friendly and the guy who checked me in was so nice. Caucasian younger guy with glasses. He could see I might have had an exhausting time before checking in and he was very sweet and gave me a bag of little goodies. It was a wow moment. However, the front desk agent Collin is the reason I will not be returning. I understand this isn’t a high end luxury hotel but I know for sure Marriott has standards and expectations for its employees. I called down to the front desk because something I had delivered was there. I asked if he could bring it up and mid question he says “let me stop you right there,” excuse me.. but then he says Im the only one up here so no I can’t bring it to you. There was no offer of an alternative just an incredibly rude no. But fine I used to work at the front desk at W hotel so I get it you have to man your station. But then i go down and not only is my bag on the farthest desk just sitting there but NO ONE is at the front desk! He knew I was coming down and he not only left it all the way 3 desks down u attended, didn’t take it to the back or anything, but he was not even at the desk. I waited a few minutes yelled hello, and eventually the sales coordinator lady comes out the back (meanwhile there is someone waiting to check in as well) and says can I help you. I asked who the gentleman (term used graciously) was that answered the phone she acted like she didn’t know so Collin might be a made up name (African American with braids and a beard) I asked where he was she said in the back…just wow. Then the next morning I check out with him. Rude, cold, unwelcoming, and the reason I won’t be coming back. Im given a budget every few months to stay wherever in that vicinity and i choose this place because it’s always been great. Not anymore.

我最近參觀了休斯頓/商業街凱悅酒店，參加一項慈善活動。該設施是乾淨時尚，舒適。我們可能會從引導我們參加活動的大廳指示牌中受益，但我們關注了其他人，並且奏效了。食物非常好，有沙拉，牛排和蔬菜。對服務的一則評論。我們桌上沒有裝滿水，也沒有清除餐桌。

多年來，我經常出差。我住的連鎖酒店數量超出我的估計。在這裏，我找到了我所遇到過的最包容，樂於助人和平凡的好員工。凱悅和這家特別的酒店。非常非常出色