京都嵐山花燈路附近住宿
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4.8/5
很好
Nnewmarketmom淡季入住的，提前預定價格十分划算，備註了希望是高層，到店居然給了朝京都塔景觀的房間，應該是upgrade，多謝酒店。看了一下酒店平麪圖，中心的房間是朝天井的，景觀不會十分開闊。之前在大阪天王寺住過Richmond印象就很好，這次的premier不管是吹風機，洗漱用品，handy都是品質更高級了，浴室是獨立的乾濕分離。床也很舒服，電視有中文的，步行到車站大約7，8分鐘。現在京都住宿要額外付稅金，前台的英文日本口音比較重，針對外國人如果有個母語說明的卡片可能會更好，雖然我也聽得懂，比較費勁。
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4.8/5
很好
CChangjiangdashayu超級推薦這個酒店！設計很棒！也很新。
那個床真的太舒服了，幾天沒睡好結果這個床讓我10點多就整個人陷進去睡到第二天8點多都不想起來，枕頭也是超級舒服的。退房時本來想問什麼牌子床墊忘記了，等下一定問。
酒店位置很方便，出去就是車站，我們開車去的停車場就在地下很方便也比較寬鬆。
對小朋友很友好，酒店的配置能看出來是用了心的，毛巾拖鞋類都很棒，小朋友使用的東西也很精緻，我女兒甚至都拿回來了。在等待辦理入住時間還送了可塗鴉的萬花筒並且配了彩鉛，女兒到房間就開始塗。
本來想體驗一下浴場和spa結果睡著了…下次一定要體驗，我老公去了健身房
早餐我們選的西式，雖然種類沒有特別多但是吃的很精緻，我覺得還是很不錯的。
酒店服務很好，而且真的蠻漂亮，房間也是很滿意。
下次還會住；）
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4.7/5
很好
BBei Beth【交通】18:30抵達關西機場第二航廈，搭接駁車到第一航廈，花8分鐘路程，抵達第一航廈連結機場快線車站，預先購買的電子票卷在閘道口的機器掃QRcode,兌換實體票卷，因為接近Haruka號出發時間，只兌換了自由座，自由座車廂很足夠，不會有站著的人。搭上車19:12，抵達京都車站時間20:40，搭京都市營地鐵到”五條站”，約3分鐘，走上5號出口，一出來就看見飯店，很方便，
【附近店家】一旁的蕎麥麵店也很有名，附近有麥當勞，定食店都營業到很晚。
【服務】入住時有自助check in機，一旁還是有員工協助，大約3分鐘便能入住。房間簡單個人旅行使用非常方便，自行鋪床很有在地生活的感覺，房間提供毛巾，若連續住宿可每天由房務更換。
【設施 】1F，有男士淋浴間，投幣式洗衣機，熱水機，微波爐，交誼廳，廁所。免費提供兩件式睡衣和紙拖鞋自取。2F，女士淋浴間（9間），3間廁所，環境意外的乾燥，乾淨，寬敞，淋浴間提供牙刷、棉花棒、吹風機，洗髮精，沐浴乳（柑橘味）。房間樓層2樓以上，每層樓都有男女廁所，廁所內也提供吹風機、和牙刷，早上很早出門，所以沒有塞車的問題。
好處：
1.不需要帶睡衣、沐浴、洗髮、牙刷牙膏。
2.個人空間，沒有背包客棧的無隔間設計，良好的睡覺環境。
3.離地鐵很近，離京都站1站距離，走路15分鐘即可抵達京都河原町商店街，離開的前兩天因為下雨，但直接進地鐵，便能躲雨。
4.即使很晚抵達，飯店附近也有食物可吃。
5.使用京都地鐵巴士一日卷¥1100，附近有巴士站，交通很便利。
壞處：無。
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4.7/5
很好
訪訪客不知道爲什麼,但我愛上了這家酒店。現代,乾淨,總是有很好的音樂和氣味,傢俱齊全,有木材,混凝土和植物,入口有一個可愛的麪包房,還有一個很棒的餐廳,供應美味和豐富的早餐。房間佈置得很好,現代。他們爲您提供了許多經驗,甚至一輛電動自行車(我真的很喜歡)。工作人員非常友好,即使有時由於英語知識差而難以交談。離東山和都很近,走路15-20'就可以到達。屋頂酒吧供應極好的雞尾酒。另外,價格低的服務和提供的質量!神奇!
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4.7/5
很好
訪訪客用戶非常滿意的體驗，五星推薦～
首先，地理位置非常好，離京都站很近，周邊購物、餐飲、便利店都超級方便。
其次，酒店新，設施好。洗手枱、浴室、衞生間三者全部在互相獨立的空間裏，真是太方便兩人住了！據觀察，兩床房的空間比單床房的空間更大哦～
Last but not least, 酒店頂層的温泉真好♨️每天暴走之後，在温泉池裡泡一泡太解乏啦～
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4.6/5
很好
CChibaodekeai房間整體滿意，半窗是硬傷，當然沒多少時間在房間呆著的可以忽略。去京都站的往來巴士為遊客提供不少方便，但由於是小巴士衹能容納十幾人，高峯時段要趕早排隊，還有就是晩上八點多就結束了，時間有點早，建議可到十點後。
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4.6/5
很好
KKelvin505265酒店位置非常方便，乘坐京都地鐵至烏丸御池駅就到達酒店。附近有7-11便利店、藥妝店、超市、拉麵店，買嘢補給都非常方便。酒店內所有設施乾淨企理，酒店大堂有免費的梳洗用品、咖啡及茶包提供。房內有洗衣機及微波爐使用，呢樣絕對係值得加分。
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4.6/5
很好
訪訪客用戶房間小點是日本特色，其餘都還不錯。附近餐飲較多品質不錯，出行無論市內還是去日本全境，交通都很方便。酒店有個人清潔用品提供，但最好自己攜帶。上午十點要退房，不太合理。好在有行李免費寄存，倒也沒有影響。
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4.4/5
滿意
訪訪客I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.
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4.3/5
滿意
訪訪客用戶Dear Sir/Madam,
I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard.
However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements:
1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue.
2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition.
3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience.
4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated.
5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space.
6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering.
In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction.
If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards,
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