Мы приехали в отель во время выставки Sigma2024 и взяли единственный доступный номер. С нами был ребенок (1год). Номер в который мы зашли был без окон (не было никакой информации об этом), мы попросили тут же поменять на номер с окном. Нас привели в другой номер (с окном внутрь отеля на стену) и сказали что мы можем остаться в нем на ночь , а завтра нас переселят в нормальный номер с полноценным окном. В этом номере были две спальни и две ванные комнаты , мы согласились. С нами попрощались и мы начали раскладывать свои вещи и собираться ко сну . Через 15 минут приходит тот же человек и говорит что вторую комнату надо закрыть , так как у нас забронирован номер однокомнатный . Честно , мы были в шоке , это было настолько непрофессионально и некорректно, мы почувствовали себя очень неловко. Нет чтобы предложить доплатить за вторую комнату, или сказать об этом заранее , он тупо начал выносить от туда наши вещи мы так и стояли в шоке . Муж спросил - а сколько надо доплатить если мы хотим его оставить ? Нам ответили - из головы я не знаю, звоните на ресепшен и ушел . Звоним на ресепшен , телефон не работает очень неприятно! Утром спрашиваем куда нас переселят из этой каморки , в ответ узнаем что свободных номеров нашей категории с окном нет и нам могут предложить номер за 100€ плюсом за ночь с балконом . Ок, мы соглашаемся . Номер был хороший , не считая что в нем были муравьи и с каждым днём их становилось все больше. Номер оснащен хорошо. Есть кофеварка , питьевая вода, чай, необходимые средства гигиены. В мини баре только 1 вино. Интересно что на завтраке а ля карте только 1 блюдо (яйца)+ континентальный завтрак и напитки входят в стоимость , все остальное за отдельную плату. Расположение отеля отличное. Рядом много кафе, ресторанов, фуд корт, магазинчики и тд . Все достопримечательности рядом. Звукоизоляция нормальная, с улицы не было слышно ни звука. Только звуки внутри отеля. Выезжали из отеля рано утром и попросили сделать ланч боксы. Было очень вкусно , спасибо!
翻譯
住宿方回覆: Dear mm3377, We thank you for sharing your experience with us. It is a pleasure to read that there are aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments. We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards. Ludgarda Schembri Manager – Online Reputation
664mauroc
入住於 2024 年 9 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 10 月 9 日
Assolutamente da visitare una dei migliori di arte barocca da non perdere la consigliamo. Si può visitare anche senza fare il biglietto online. Noi abbiamo fatto la fila ed è molto scorrevole, anche se in un giorno feriale ma la fila vale la visita
翻譯
6/7
住宿方回覆: Dear 664mauroc, A big GRAZZIE for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Manoli C
入住於 2024 年 8 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 9 月 4 日
Hotel fantástico, acogedor y exquisito. Venía de una mala expresión en un hotel de Malta y busqué este y pude continuar mis vacaciones. Muy céntrico de restauración, parques y sobre todo los autobuses que salen de la Valetta para toda la isla.
翻譯
住宿方回覆: Dear manolic2024, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Rui Manuel C
入住於 2023 年 11 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2023 年 12 月 19 日
Localização premium, numa das principais artérias da cidade velha. Monumentos, restaurantes, bares, transportes, etc, tudo walk distance. Garante, todavia, a recomendavel tranquilidade e o indispensável sossego. Edifício cuidado, quarto muito bom. Staff educado, simpático e prestável. Pequeno almoço continental muito bom. Voltarei a ficar neste hotel. Recomendo
翻譯
6/8
住宿方回覆: Dear Rui Manuel C, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta, Ludgarda Schembri Manager – Online Reputation
olgaw307
入住於 2024 年 3 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2024 年 3 月 31 日
St John's Hotel位於瓦萊塔(Valletta)市中心一棟迷人的受保護舊城別墅。該位置非常適合探索這座城市,可以說,您立即就處於城市中心。由於飯店因其受保護的狀態而不允許進行重大整修,因此您應該了解以下幾點。例如,在我們的房間裡,浴室和廁所僅由磨砂玻璃門隔開,且未升到天花板。所以夥伴聽到了所有的噪音和光源;-)房間裡的窗戶也朝內,這使得通風幾乎不可能。早餐是在附近的一家酒店提供的(不是自助餐,但是(很棒!) 服務。酒店的所有工作人員都訓練有素,友好且以服務為導向。房間經過翻新,配備了所需的一切。我們住在飯店感覺很舒服,還會再預訂。
Hotel muito bem localizado na zona histórica amenidades boas quarto pequeno mas casa de banho boa. Bom pequeno almoço. Funcionários atenciosos. Limpeza razoável do quarto mas podia ter o chão mais limpo. O pequeno almoço não é bufet mas satisfaz.
翻譯
住宿方回覆: Dear mluzsoares, We wish to extend our thanks for the encouraging review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
訪客用戶
入住於 2023 年 2 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2023 年 3 月 15 日
We had a great stay at The Saint John. A beautifully restored building in a convenient central location. The rooms are quite small but very well thought out with lots of nice touches. There is a proper fridge, a full sized kettle and coffee machine (along with plenty of supplies). There is even an ironing board and iron and a hairdryer. You get an amazing breakfast is at the 5 star Rosselli just a couple of doors along the road. There is no buffet instead everything is served, a 3 tier cake stand contains a selection of fresh pastries and bread rolls, cheeses, charcuterie and fresh fruit. Of course whatever hot drinks you fancy, yoghurt, and a selection of James. You can choose eggs done your way, be that fried with bacon, scrambled, poached, omelet, eggs Benedict or even boiled with little soldiers. Best hotel breakfast ever! The staff at the Rosselli are extremely helpful and attentive. All in all the prefect hotel for a city break in Valletta. Definitely five stars!
翻譯
6/10
住宿方回覆: Dear 171DavidS, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and of course the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation
訪客用戶
入住於 2023 年 9 月
夫妻/情侶出遊
1.0/5
發布於 2023 年 10 月 15 日
Hotel lovely great location but rooms overlooking the road are over a bar that cares nothing about the incredibly loud music playing all day until midnight. The hotel say they can do nothing. Please consider this when you are booking your trip. It is unbearable.
住宿方回覆: Dear Escape632485, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about your room and of course the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
訪客用戶
入住於 2023 年 3 月
夫妻/情侶出遊
4.0/5
很好
發布於 2023 年 4 月 10 日
Good points: Situated in a great central Valletta position. We stayed here for 6 nights in a comfort room which was of a good size, big comfortable bed, shower room also good with plenty of space and all the expected 4 star hotel accoutrements. The staff were all delightful, reception at the Rosselli and all the breakfast staff. Bad points: No sunny courtyard as website described, therefore a dull, dingy 2nd floor room. I like an enclosed bathroom and was unprepared for the lack of privacy afforded by opaque glass doors and there only 2 small hooks for towels! I never did work out the stupid light system, to enable one to have only one bedside light on and of course the glass walls….
翻譯
住宿方回覆: Dear JuliaM_11, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation